VN-US10-2026-038 Associate Medical Movement Operations Officer

Job Description

"This vacancy is open to Internal, Separated Staff & External Applicants"

Job Identification (Reference Number): VN-US10-2026-038
Position Title: Associate Medical Movement Operations Officer
Duty Station Country: United States of America 
Grade & Salary: NO-A, Step 1 (USD 9,194.50 Monthly)
Contract Type: One Year Fixed Term
Vacancy Type: Vacancy Notice 
Initial duration: 12 months 

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to many thousands of individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. 

The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs. Under the general supervision of the Senior Operations Officer (USRAP),  in close coordination with the Senior Migration Health Advisor and under the direct supervision of the National Medical Movement Operations Officer (USRAP), the Associate Medical Movement Operations Officer, USA, is responsible for guiding all medical movement operations activities and clinical consultation services in the USA.

Responsibilities

1. Receive medical information packages for severe medical cases, validate the information and share these reports with the resettlement agencies as required in order to properly organize handover and post-arrival services for the upcoming medical cases.
2. Use IOM Information systems (MiMOSA and RMI) to process and track medical movements, information, and travel requirements.
3. In coordination with the National Medical Movement Operations Officer and the Senior Migration Health Advisor, discuss upcoming medical movements with escorts/Operations (US and overseas) staff and review travel plans for medical escorts with U.S. Operations, providing feedback/advisory to sending missions on the best travel options from the US domestic perspective.
4. Clarify medical travel requirements in regard to the sending missions, ensuring that all medical reports are valid and in compliance with relevant IOM SOPs. Collect and report data inconsistencies in medical and travel documentation.
5. Ensure that international and domestic bookings/itineraries for medical and certain categories of vulnerable cases are done in the best possible way and comply with IOM SOPs.
6. Coordinate special travel arrangements between IOM sending missions, IOM U.S., IOM domestic service providers and IOM Ports of Entry (POE), monitor implementation, completion, and costs, with particular focus in the following areas:
a. Special travel or accommodation arrangements (e.g., mobility arrangements or additional stay at POE).
b. Oxygen requirements.
c. Ground or air ambulance.
7. Follow up with the Resettlement Agencies on special handover or post-arrival hospitalization requirements for medical cases.
a. Facilitate post-arrival hospitalization process by timely collecting, validating and sharing post-arrival recommendations. Ensure the post-arrival medical referral form is available for the Resettlement Agency for each case that requires it.
b. Discuss special handover arrangement with RAs/affiliates/public health services and share this information with IOM sending missions and medical escorts.
c. When required, discuss transfer arrangements with the receiving hospital, facilitating direct communication between the overseas and domestic case managers.
8. Support POEs and U.S. Operations in assisting refugees requiring emergency health care and hospitalization, including collection of relevant medical reports, managing medical bills, collection of documents for Medicare/Medicaid. Provide monitoring and support to refugees hospitalized in transit.
9. Keep track of IOM medical movements/escorts, including collecting Escort Handover Reports and feedback on IOM escorts received from the affiliates. Provide periodic reports and case studies based on the collected data.
10. Create and address medical incident reports using the U.S. Operations Incident Report Database.
11. Contribute to the development and maintenance of the IOM U.S. Operations SOPs, USRAP Chapter of the MMM in regard to medical case travel and other relevant guidelines.
12. Provide input and participate in testing of IOM Information systems covering movement of medical cases, including their interfaces with other agencies (PRM, CDC).
13. Serve as IOM U.S. focal point on IOM USRAP medical movements, monitoring and responding to all relevant email and phone inquiries.
14. Perform such other duties as may be assigned.

Qualifications

Education:
• University degree in Medicine from an accredited academic institution with at least three years of relevant professional experience.

Experience:
• Experience in medical movement and medical escorts coordination is an asset.
• Experience in liaising with resettlement partners, international organizations, and health services providers is an advantage.
• Knowledge and experience with the health segment of Unites States Refugees Admission Programme (USARP) is an advantage.
• Proven ability to work harmoniously in a diverse, multicultural environment.
• Excellent organizational and leadership skills with ability to manage multiple tasks simultaneously under time constraints and with attention to detail.
• Ability to work in different shifts, travel and work overtime when requested.
• Prior Movement Operations, transportation-related and/or management experience a strong advantage. Knowledge of IOM's administrative, financial and business rules and practices is desirable.

Skills:

Strong written and verbal communication skills and ability to effectively communicate with and lead a team. Demonstrated proficiency with, MiMOSA, . Excellent computer skills and a high level of proficiency in spreadsheet and database applications.

Languages: 

REQUIRED

For this position, fluency in English is required (oral and written).

DESIRABLE

Working knowledge of French and/or Spanish is an advantage.

Competencies:

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All IOM staff members must abide by and demonstrate these five values:

 

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Courage: Demonstrates willingness to take a stand on issues of importance.

Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
 

CORE COMPETENCIES - Behavioural indicators –  Level 2
 

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
 

MANAGERIAL COMPETENCIES - Behavioural indicators –  Level 2
 

Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.

Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.

Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.

Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

• Ability to effectively communicate with and lead a team
• Demonstrated proficiency with MiMOSA
• Excellent computer skills and a high level of proficiency in spreadsheet and database applications.
• Strong written and verbal communication skills

Job info