Coordinator, Human Resources

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian network, with 191 member National Red Cross and Red Crescent Societies. IFRC uses the Triple R – response, resilience and respect – to deliver on Strategy 2030. IFRC responds to disasters and crises, ensuring timely, coordinated and locally led humanitarian action. IFRC supports its members in building community resilience in the areas of climate and environment, health and wellbeing, and migration and displacement. IFRC promotes respect for our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality, including in our work on values, power and inclusion. The IFRC focuses throughout on our core mandate – our raison d’être – of strategic and operational coordination, humanitarian diplomacy, National Society development, and accountability.

IFRC is led by its Secretary General and has its Headquarters in Geneva and five regional offices in Africa (Nairobi); the Americas (Panama); Asia Pacific (Kuala Lumpur); Europe (Budapest); and MENA (Beirut) as well as representation offices, service centers and delegations across the globe.

The IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.

The Kinshasa Delegation is the frontline IFRC Secretariat team working to reinforce the central role of locally led, community-based action as the core strength of the Red Cross societies in the Democratic Republic of the Congo, Burundi, the Republic of Congo, and Rwanda. The team manages daily operational risks as the first line of defense while supporting a unique community-based footprint across the four countries, comprising: 1,214,995 volunteers, including more than 500,000 in the Democratic Republic of the Congo and 611,000 in Burundi, representing an unparalleled force for locally led humanitarian action; 604 staff members providing operational, technical, and institutional support; and a network of 3,417 local units and 113 branches, ensuring deep territorial reach and sustained presence, including in hard-to-reach and high-risk contexts.

The Coordinator, Human Resources reports to the Head of Delegation and serves as a key member of the Delegation’s management team, providing strategic leadership in the management of human resources. The role supports the Delegation’s operational priorities by fostering an enabling and inclusive work environment that attracts, develops, and retains diverse talent. The technical manager for this role is the Regional Human Resources Manager. Accordingly, the incumbent will be part of the regional and global Human Resources team.

The Human Resources Coordinator provides strategic leadership in the management of human resources within the Delegation, ensuring that the workforce, policies, and systems effectively support the Delegation’s operational priorities and organizational objectives.

The role oversees recruitment, learning and development, performance management, and the design and administration of national staff benefits and reward frameworks, ensuring that the workforce is effectively aligned with operational requirements and institutional priorities while fostering an enabling and inclusive work environment that attracts, develops, and retains diverse talent.

The post holder ensures compliance with applicable labour laws, government regulations, and IFRC policies, safeguarding the interests of both staff and the organization in accordance with relevant national and international legal frameworks.

In addition, the Human Resources Coordinator contributes to organizational readiness and resilience by ensuring human resources preparedness, including workforce planning, business continuity, and the human resource dimensions of emergency, disaster, crisis, and incident management.

1. Provide strategic and operational leadership in human resources management, ensuring that workforce capacity, structures, and HR systems effectively support the Delegation’s operational priorities and institutional objectives.
2. Advise senior management on workforce planning and organizational development, aligning human resources strategies with evolving operational and programmatic needs.
3. Lead recruitment and talent management processes, ensuring transparent, timely, and merit-based hiring and effective management of the staff lifecycle.
4. Ensure effective implementation of performance management systems, promoting accountability, staff engagement, and continuous professional development.
5. Strengthen workforce planning and succession planning, ensuring leadership continuity and adequate staffing capacity to support operational delivery.
6. Foster an inclusive and respectful working environment, promoting staff well being, diversity, positive workforce engagement and organizational culture.
7. Provide oversight on employee relations matters, including grievances and misconduct cases, ensuring compliance with IFRC policies and applicable legal frameworks and safeguarding principles.
8. Ensure effective management of national staff remuneration and benefits frameworks, including payroll, social security, pension, and insurance schemes.
9. Ensure compliance with IFRC policies, national labour laws, and government regulations, minimizing legal and institutional risks, in close liaison with the office of general counsel and the senior legal advisor for the Africa region.
10. Strengthen HR policies, procedures, and systems, ensuring consistency, efficiency, transparency, and accountability in people management.
11. Develop and monitor HR systems, indicators, and reporting mechanisms, data analytics and supporting evidence-based workforce management and decision-making.
12. Ensure human resources preparedness and surge capacity for emergencies, including workforce readiness, business continuity, and support to deployments such as surge and ERU.
13. Provide technical advice and support to national Red Cross societies, strengthening human resources systems, volunteer management frameworks, and organizational development.
14. Promote people management practices that reinforce locally led humanitarian action, supporting effective collaboration between staff and volunteers and strengthening community-based operational capacity.
15. Promote knowledge sharing and professional collaboration across the IFRC network, serving as a technical reference point on human resources and people management.

• University graduate degree in human resources or relevant field 
• University post-graduate degree in human resources or relevant field 
• Certification in human resources management from accredited Human Resources Institutes

Required:

• Minimum 5-7 years of experience in a similar role
• 5 years of experience in strategic workforce planning, supporting, assisting and advising management teams
• Experience in coaching, skill transfer, training and staff development
• Experience with HR procedures, management policies and processes
• Experience in employee relations, transformation and change
• Experience in HR systems and information systems
• Experience in compensation and benefits
• Experience in talent management including employment, development and performance
• Experience in law, compliance and documentation
• Experience in similar organisations in the humanitarian/development field

Preferred

• Experience in supporting emergencies, disaster, crisis and incidents management
• Experience working in the RCRC Movement

Required:

• Expert in human resources and people management
• Proficient in professional development and change management
• Expert in employee relations
• Proficient in labour laws and employment practices in the countries covered by the delegation
• Proficient in dealing with lawyers and government authorities
• Proficient in project management
• Proficient in managing cases of misconduct, code of conduct or similar
• Proficient in computer literacy (Microsoft Office Suite)
• Proficient in improving gender and diversity inclusion
• Proficient in dealing with confidential information
• Proficient in team and people management
• Familiar with coaching and mentoring approaches
• Strong interpersonal skills and the ability to work and communicate efficiently with stakeholders in a cross-cultural
• Self-motivated, highly organized, detailed oriented and with the ability to work well under pressure and in ambiguous situations
• Demonstrated core proficiency in (a) digital communication & collaboration, (b) basic digital content creation, (c) digital safety & security, (d) data literacy, and (e) problem solving with technology (including responsible use of AI assistants.
• Understanding of and commitment to IFRC’s mission and values. 
• Fluently spoken and written English and French

Preferred:

• Good command of another IFRC official language (Spanish or Arabic)

Values: Respect for diversity; Integrity; Professionalism; Accountability.

Core Competencies: Communication; Collaboration and Teamwork; Judgement and Decision Making; National Societies and Customer Relations; Creativity and Innovation; Building Trust.

Managerial Competencies: Managing staff performance; Managing staff development

Functional Competencies: Strategic orientation; Building Alliances; Leadership; Empowering others