Assistant, Cash and Voucher Assistance- Information Management & Digital Tools

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 191 member National Societies. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.”  The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.  

The IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.  

Following the massive humanitarian impact of Hurricane Melissa in Jamaica, IFRC has launched an Emergency Appeal seeking CHF 19 million (Secretariat funding requirement) to support the Jamaica Red Cross in meeting the immediate and recovery needs of the affected people. The Emergency Appeal operation is categorized as ‘Orange’, and the IFRC is strengthening its in-country presence via Rapid Response mechanism in the short term, with medium to longer-term recruitments to be done over the next few months. Consequently, in line with the IFRC Secretariat “Renewal”, the Country Office for Jamaica is being reactivated to enable closer support to Jamaica Red Cross as it implements the largest humanitarian operation in its recent history. Among the positions to be engaged in this regard is that of Cash and Voucher Assistance (CVA) Information Management & Digital Tools Assistant.

The CVA Information Management & Digital Tools Assistant provides technical insight on information management, data processes, analytics, and reporting for Cash and Voucher Assistance programming. A secondary focus includes supporting the implementation and transition of digital tools used in the CVA program. 

• Prepare high-quality donor and operational products, including dashboards, reports, maps, and visualizations related to CVA indicators and activities.
• Support analysis for response decision‑making, including priority needs, transfer value calculation, vulnerability and targeting, monitoring, and PDM.
• Document, update, and disseminate the CVA process for the operation, including data workflows, decision points, and dependencies.
• Support task management and knowledge management through clear documentation, process diagrams, and data pipeline maps.
• Support reconciliation of CVA assistance data and prepare operational reporting for audits, lessons learned, and reviews.
• Coordinate with IM surge personnel, CVA teams, and other stakeholders to ensure interoperability and consistency across datasets and systems.
• Ensure CVA data processes and digital tools integrate seamlessly with IM workflows and comply with IFRC data, privacy, and digital governance standards.
• Provide technical guidance on data protection and data governance across the entire data lifecycle.
• Strengthen staff and volunteer capacity in IM competencies, tools, and workflows, and ensure effective, sustainable adoption of digital tools.
• Consolidate and archive final datasets, dashboards, reports, and evidence products for operational closure.
• Prepare and deliver all handover materials, including documentation, data inventories, knowledge‑transfer products, system architecture, operational guidance, and vendor relationships, to support a responsible transition.

REQUIRED

University or professional degree in relevant field or equivalent experience

IFRC Humanitarian Information Analysis Course (HIAC) or relevant Inter Agency analysis related training

PREFERRED
 IFRC Mobile Data Collection and Survey Design Training or equivalent 

REQUIRED

5 to 7 years of proven experience of data analysis in humanitarian contexts, with a minimum of 3 years field experience.

Experience in assessment design and data management related to large scale inter agency or sectoral needs assessment in complex settings

Extensive experience of information management in emergencies

Experience working with Cash and Voucher Assistance Programmes, especially with digital Financial Service Providers 

Proven ability to undertake activities through a participatory, inclusive and consultative 
process

PREFERRED
Experience working with partners 

At least 2 years of experience of working for the Red Cross/Red Crescent Movement

REQUIRED

Knowledge of data analysis and data visualization (Tableau, Power BI and/or d3)

Strong command of Excel and ease with digital platforms 

Strong analytical skills and ability to handle complex issues and data

Familiarity with current standards and guidelines for humanitarian emergency response, including Sphere

Fluently spoken and written English  

PREFERRED

Strong knowledge of database or data manipulation software: ACCESS, MySQL or 
PostGreSQL, and/or other statistical programmes (STATA or SPSS) and/or programming 
languages (R or Python)

Good command of another IFRC official language (French, Spanish or Arabic) 

VALUES: Respect for diversity; Integrity; Professionalism; Accountability.

CORE COMPETENCIES: Communication; Collaboration and Teamwork; Judgement and Decision Making; National Societies and Customer Relations; Creativity and Innovation; Building Trust.

FUNCTIONAL COMPETENCIES: Building Alliances.