Job Description

Introduction

The IOM Regional Office (RO), established in Panama in 2024, supports the quality improvement and diversification of programmatic activities of IOM at the country level, promotes regional initiatives and facilitates better support to interstate dialogue and cooperation. RO Panama is responsible for project review and endorsement, policy development, and formulating regional migration strategies. These processes are done in partnership with governments, development partners and civil society organizations within the region. The Regional Office employs technical experts in project development and thematic fields of migration management, including Migration Health. It also deals with various cross-cutting issues and provides support in resource management, media, and communications, monitoring and evaluation, and Information Technology.

Responsibilities

Supervision

  • Under the direct supervision of the Networks & Systems Supervisor and the overall direction of the Deputy Regional Director for Management, the selected candidate will acquire a working knowledge and assist in the following activities: 

Learning Objectives

  1. Acts as focal point for receipt and processing of user requests (help desk).

  2. Assist ICT regional team with ticketing system. 

  3. Provides technical support on relevant hardware and software systems.

  4. Install application systems software and hardware according to specifications.

  5. Help to maintain an IT inventory of active and retired equipment.

  6. Conducts research on new technologies as requested; keeps abreast of developments in the field; assists in testing and evaluating new products and technologies.

  7. Perform any other duties that may be assigned. 

Qualifications

Required Qualifications and Experience

Education

Have graduated with a university degree and, if selected, must commence the internship within one year of graduation.

  • Bachelor's degree in Computer Science or Information technology studies or a related field from an accredited academic institution or University, within one year of graduation; or

  • Be enrolled in a graduate school programme in the mentioned areas (second university degree or equivalent, or higher).

Experience

  • No former work experience is required. 

  • Experience in the usage of PHP, JavaScript, CSS and MySQL and knowledge of Microsoft Office 365, Microsoft Power Application and MS Teams. Experience in developing web and mobile applications as well as in the field of Artificial Intelligence will be an advantage. 

Languages

  • Fluency in English is required. 

  • Knowledge of some of the national languages from the region (Spanish, etc.) is an advantage. 

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Depending on experience and location, interns are granted a small monthly stipend to help offset costs. Interns benefiting from an internship allowance or scholarship granted by their university or other sponsoring body that includes financial remuneration or credits for coursework will not be eligible for the stipend.

IOM covers Interns against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the internship. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Interns are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info

Contract Type: Internship (2-6 months)
Initial Contract Duration: 6
Org Type: Regional Office
Vacancy Type: Internship
Recruiting Type: Intern
Grade: UG
Is this S/VN based in an L3 office or in support to an L3 emergency response?: No
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