AI Enablement Lead (Associate Senior IT Transformation Management Officer)

AI Enablement Lead (Associate Senior IT Transformation Management Officer)

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Unit Context: 

The Enablement Unit is dedicated to uplifting the World Bank Group’s enterprise maturity in data, information, and AI by driving technology-related capability-building, adoption, and innovation in the business areas across the institution. This unit leads the design and delivery of literacy programs, self-service platforms and practices, and citizen enablement initiatives, ensuring that staff and business units are empowered to leverage data, AI and knowledge technology responsibly and effectively. Through strategic planning, stakeholder engagement, and community-building, the Enablement Unit fosters a culture of continuous learning, experimentation, and collaboration.

Duties and accountabilities: 

Role Purpose:

The Associate Senior Transformation Officer drives the Enablement Unit’s   Responsible AI and data agenda by shaping strategy for the AI Studio accelerator program, facilitating workshops and ideating with clients, and establishing process and practices for citizen enablement initiatives. The role convenes and stewards champions communities, brokers partnerships, and sets prioritization and benefits-realization processes that translate experimentation into scaled, responsible adoption. 

Key Responsibilities: 

1.Strategy and Portfolio Management

• Define the strategy and roadmap for citizen enablement platforms and practices (e.g., AI Studio), aligned to governance and enterprise priorities.

• Establish portfolio management and prioritization mechanisms (intake, triage, stage-gates) and lead benefits/value tracking from pilots through scale.

• Develop value cases and measurement frameworks (KPIs, OKRs, adoption and outcomes metrics) to guide investment decisions and demonstrate impact.

2. Facilitation and Stakeholder Engagement

• Facilitate design thinking and co-creation sessions with business units to surface use cases, pain points, and value hypotheses; translate insights into pilot backlogs.

• Lead and nurture champions/communities of practice (e.g., AI Champions) to accelerate knowledge sharing and peer enablement.
 
3.Partnerships & Coordination

• Structure and manage partnerships (internal, IFIs, vendors, academia) to co-develop solutions, share curricula, and extend platform capabilities.

• Coordinate with product and governance teams on responsible AI and data use, embedding guardrails and compliance in enablement and platform strategies.

• Collaborate with Learning and Adoption leads to ensure innovation outputs are supported by training, communications, and change readiness.

• As needed, prepare and deliver strategic communications, executive briefings, and/or thought leadership artifacts to promote innovation outcomes and lessons learned.

Selection Criteria

Education and Experience:    

• Typically requires a master’s degree with 8 years relevant experience or bachelor’s degree with a minimum of 10  years relevant experience, or equivalent combination of education and experience.

Core Competencies:    

• Strategic Planning: Develops and operationalizes innovation strategies, including roadmaps, prioritization frameworks, and scaling processes. 

• Design Thinking and Co-Creation: Expert-level facilitation skills, including experience in design thinking methodologies (empathy mapping, journey mapping, ideation, prototyping) with diverse stakeholder groups. 

• Portfolio and Benefits Management: Proficiency in managing innovation portfolios from intake through scale, including defining KPIs, tracking benefits realization, and managing trade-offs across competing priorities.

• Community and Ecosystem Building: Ability to establish, grow, and sustain champions networks and communities of practice. Designs governance and engagement models that incentivize participation and peer learning.

• Responsible AI and Governance Literacy: Working knowledge of responsible AI principles, AI/data tools and technologies, and governance frameworks. 

• Behavioral Competencies: Strategic thinking, strong communication skills, leading through influence, empathy, systems thinking, collaboration, innovation.

Recommended Certifications: 

• SAFe Agilist

• Prosci Change Management certification

• Design Thinking Certificate (e.g., IDEO U)

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.