Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian ‎network, with 191 member National Red Cross and Red Crescent Societies. IFRC uses the Triple R – response, resilience ‎and respect – to deliver on Strategy 2030. IFRC responds to disasters and crises, ensuring timely, coordinated and locally ‎led humanitarian action. IFRC supports its members in building community resilience in the areas of climate and ‎environment, health and wellbeing, and migration and displacement. IFRC promotes respect for our fundamental ‎principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality, including in our ‎work on values, power and inclusion. The IFRC focuses throughout on our core mandate – our raison d’être – of ‎strategic and operational coordination, humanitarian diplomacy, National Society development, and accountability.  ‎
 
IFRC is led by its Secretary General and has its Headquarters in Geneva and five regional offices in Africa (Nairobi); the ‎Americas (Panama); Asia Pacific (Kuala Lumpur); Europe (Budapest); and MENA (Beirut) as well as representation offices, ‎service centres and delegations across the globe.‎
 
The IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and ‎Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, ‎abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also ‎adheres to strict child safeguarding principles. ‎

Job Purpose

The PMER Senior Officer supports the Norwegian Red Cross Country Office (CO) in strengthening results-based management across its humanitarian portfolio. This includes leading efforts in planning, monitoring, evaluation, reporting, as well as information management and communications, to enhance accountability and optimize humanitarian outcomes. The position plays a key role in ensuring effective implementation of project cycle management by coordinating closely with the Norwegian Red Cross and the Ukrainian Red Cross (URCS) project teams. This is done in alignment with the Operational Framework, technical standards, and project agreements. Working in close collaboration with the Norwegian Red Cross country team, URCS PMER department, and field staff, the PMER Senior Officer (SO) provides methodological guidance, ensures the quality and relevance of monitoring tools and activities, and facilitates learning and knowledge sharing to inform strategic decision-making. In addition, the PMER SO provides technical advice and capacity support to field team focal points on PMER matters, ensuring consistent application of tools and standards, strengthening data quality and use, and building a culture of accountability and evidence-based programming at the field level.

Job Duties and Responsibilities

Strategic Coordination responsibilities

  • Coordination of donor applications and reports, in line with established internal deadlines, project agreements and project plans. Responsible for CO reporting, including tertial reports, annual reports and bulletins.
  • Provision of technical support for the design, monitoring, evaluation and reporting of projects implemented by Ukrainian Red Cross (URCS) and supported by Norwegian Red Cross (NoRC).
  • PMER capacity building for NoRC and URCS staff. Support NoRC and URCS staff in optimizing results-based management through improved monitoring tools and feedback loops.
  • Quality assurance of monitoring data coming from the project teams.
  • Focal point for internal and external communications.
  • Provide technical advice and mentorship to URCS field team focal points on PMER to ensure consistency, quality, and learning across all operational sites.
  • Ensure strategic use of PMER evidence and lessons learned to inform decision-making and future program design.

Operational responsibilities

  • Responsible for CO reporting including tertial reports, annual reports and bulletins.
  • Use information from program activities and field reporting to compile quick results information products on program status and impact, including success stories.
  • Support on Monitoring, Evaluation, Accountability and Learning (MEAL) processes in the CO including secondary data reviews and analysis.
  • Contribute to monitoring and evaluation activities as requested by the MEAL Coordinator. Such as participating in the project kick-off, review, and close-out meetings to ensure replication of good practices and synergies across projects. Supporting coordination meetings with URCS PMER department.
  • Cooperate with the oblast level teams on documentation preparation to comply with URCS and Norwegian Red Cross rules and regulations in project implementation, monitoring and evaluation.
  • Coordinate and implement appropriate data collection and analysis tools and methodologies to track program performance according to CO MEAL plan.
  • Quality assure data in the Indicator Tracking Table (ITT) and in DHIS2. Monitoring program performance against set indicators and work to ensure that reporting aligns with performance targets and objectives.
  • Act as focal point for DHIS2 and extract data from DHIS2 for ITTs and evaluations.
  • Provide regular mentorship and guidance to project team and field staff to ensure quality monitoring and reporting.
  •  Support project team with monitoring visits to the location where projects are implemented.
  •  Ensure facilitation of knowledge building and management focusing on organization of trainings for the operations/ projects staff on programme, lessons learnt workshops and best practices in programme.
  •  Review quality of all English products prior to release and support CO with translations.
  •  Act as a focal point for NoRC HQ communication teams and provide communication pieces on request.
  •  Perform other duties and tasks not covered in this job description upon requested from the MEAL Coordinator.
  •  Ensure coherence and alignment between CO-level MEAL plan, donor requirements, and URCS reporting systems.
  •  Strengthen feedback loops between field-level monitoring and CO decision-making to enhance accountability and adaptive management.

Job Duties and Responsibilities (continued)

Collaboration

  • Collaborate closely with the Norwegian Red Cross Country Office (CO) project team in Ukraine, working under the guidance of the MEAL Coordinator.
  • Engage and work closely with the URCS Quality Control and Accountability (QCA) department including the Planning, Monitoring, Evaluation and Reporting (PMER) and Information Management (IM) units as well as the Digital transformation department.
  • Work closely with the RO, especially with the Results-Based Management and IM Coordinator and Deputy Regional Representative.
  • Engage and work closely with the Global Donor reporting advisors in the Partnerships and Resource Mobilization Unit at NoRC HQ in Oslo.
  • Work closely with the Information Management team of the Technical Unit based at NoRC HQ.
  • Collaborate with Communication department at NoRC HQ.
  • The position will be directly managed by the MEAL Coordinator and is expected to maintain close coordination with all technical leads in the Country Office.
  • Maintain functional collaboration with program focal points in the oblast-level URCS teams to ensure quality monitoring, reporting, and alignment with CO-level priorities.

Mission specific responsibilities

  • This position will be based in Kyiv but with frequent field visits (approx 50%) to ensure effective monitoring.
  • Undertake regular field missions to URCS operational sites to provide technical guidance, mentorship, and quality assurance of monitoring and reporting.
  • Ensure that field visits feed directly into CO-level planning, donor reporting, and adaptive management processes.
  • Represent the Norwegian Red Cross Country Office in field-level coordination meetings when delegated by the MEAL Coordinator.

Duties applicable to all staff
‎1.‎    Work actively towards the achievement of IFRC’s goals. ‎
‎2.‎    Abide by and work in accordance with the Red Cross and Red Crescent principles.‎
‎3.‎    Perform any other work-related duties and responsibilities that may be assigned by the line manager.‎

Education

Required

  • University degree(s) at post-graduate level in relevant fields of study. ‎‎

Experience

Required

  • Minimum 3 years of work experience within Monitoring, Evaluation, Reporting and ‎Communications in humanitarian or development program
  • Proven experience supporting and engaging with humanitarian teams in complex ‎emergency settings.‎
  • Strong background in donor reporting and proposal development. ‎
  • Demonstrated expertise in planning and conducting needs assessments, outcome ‎monitoring, and managing both quantitative and qualitative data collection and ‎analysis. ‎
  • Proven experience as facilitator and training skills, with experience in delivering ‎workshops and knowledge-sharing sessions. ‎
  • Familiarity with digital tools such as DHIS2, Kobo Toolbox, and Power BI. ‎
  • Proven experience and ability to provide technical guidance and capacity building on ‎PMER to diverse teams, including field staff. ‎
  • Strong coordination skills with experience engaging multiple stakeholders across field, ‎national, regional, and HQ levels.‎
  • Experience and ability to link monitoring, evaluation, and learning to strategic ‎decision-making and adaptive program management.‎

Preferred

  • Prior experience working within the Red Cross Red Crescent Movement is preferred.

Knowledge, Skills and Languages

Required

  • Excellent drafting and communication skills, with the ability to tailor messages to ‎diverse audiences. ‎
  • Proven experience as facilitator and training skills, with experience in delivering ‎workshops and knowledge-sharing sessions.‎
  • Strong coordination skills with experience engaging multiple stakeholders across field, ‎national, regional, and HQ levels.‎
  • Demonstrated core proficiency in (a) digital communication & collaboration, (b) basic ‎digital content creation, (c) digital safety & security, (d) data literacy, and (e) problem ‎solving with technology (including responsible use of AI assistants.‎
  • Understanding of and commitment to IFRC’s mission and values. ‎
  • Fluent spoken and written English and Ukrainian, both written and spoken.

Competencies, Values and Comments

Values: Respect for diversity; Integrity; Professionalism; Accountability

Core competencies: ‎
Constructive teamwork – collaborate well with others; shares knowledge, experience and information and supports ‎others in the pursuit of team goals ‎
Effective communication – communicate in a clear, precise and structured way; speaks with authority and conviction; ‎presents effectively ‎
Initiative and Responsibility - is a self-starter, makes things happen and is result oriented ‎
Steadiness – creates a stable and re-assuring work atmosphere; supports and encourages team in difficult times; is firm ‎and reliable ‎
Analyses and judgement – quickly understands and analyses complex issues and problems; comes up with sound and ‎rational judgements ‎
Systematic approach – uses a methodical and systematic approach; plans ahead, define clear priorities and allocate ‎resources effectively

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