Crisis Management Support Officer

Anchored in the 2030 Agenda for Sustainable Development and in line with the priorities outlined in the UNDP Strategic Plan, the Regional Bureau for Arab States (RBAS) supports the Arab States region to achieve sustainable development by eradicating poverty in all its forms and dimensions, accelerating structural transformations for sustainable development, and building resilience to crises and shocks.

In addition to its presence in New York, RBAS has its main office in the Regional Hub based in Amman, Jordan with some staff based in Beirut (Lebanon) and Dubai (UAE).
The Amman Regional Hub hosts regional initiatives under the Regional Programme for Arab States 2022-2025 which touches upon the following areas of work: governance and anti-corruption, regional cooperation for the reduction of poverty and inequality, knowledge economy, conflict prevention and peacebuilding, climate security, youth engagement and empowerment, gender equality, resilience building, among others.

The Middle East escalations that began in February 2026 have significantly intensified instability across the region, with acute impacts in the Levant and the Gulf and further repercussions on North Africa and Horn of Africa countries, including Yemen. Escalating military activity, disruptions to critical infrastructure, population displacement, and economic shocks have strained national systems and complicated development gains, while also affecting regional trade, energy security, and humanitarian access. The evolving and multi-dimensional nature of the crisis has increased demand for coordinated, real-time support to Country Offices operating in complex and rapidly changing environments. In this context, UNDP requires dedicated crisis management capacity to strengthen coordination, information flow, and strategic response across the region ensuring timely support to Country Offices and alignment with regional and corporate priorities during crisis response and recovery efforts.

The Crisis Management Support Officer provides coordination, reporting, and liaison support to Country Offices in the Gulf and the Levant with a focus on crisis response and management. The role emphasizes facilitating cross-regional collaboration, capturing lessons learned, identifying solutions, and supporting recovery planning processes. The Crisis Management Support Officer works supports effective information flow, coordination across teams, and timely reporting to inform decision-making during crises and recovery phases

Additional information:
International Specialist UN Volunteers are entitled to:
• Monthly Volunteer Living Allowance (VLA) at the amount of USD 2664 (subject to change in monthly Post Adjustment Modifier).
• Entry lumpsum, Exit lumpsum; and Travel Allowance
• Annual and learning leaves;
• Free Medical and life insurance; and
• Free access to different learning platforms.

For more information on UN Volunteer benefits, entitlements and support, please visit: https://www.unv.org/become-volunteer/volunteer-abroad

Under the overall direction of the Chief of Country Support with direct supervision by the Gulf Regional Specialist the UN Volunteer . S/He will closely liaise with RBAS teams in New York, the Amman Regional Hub, and across UNDP to ensure coherence and alignment of crisis response efforts. Specifically, the Crisis Management Support Officer will:
1. Support Crisis Response Coordination and Reporting
• Support coordination of targeted crisis response and management efforts across Country Offices in the region;
• Compile, analyze, and synthesize inputs from Country Offices to support timely and accurate reporting on crisis situations, response actions, and recovery efforts;
• Maintain tracking systems for crisis-related actions, follow-up, and decisions to ensure accountability and continuity;
• Assist in ensuring alignment of Country Office responses with regional and corporate priorities.

2. Facilitate Cross-Regional Collaboration
• Act as a direct support to the Gulf team and connect with the Levant, North Africa and Horn of Africa teams to ensure effective communication and coordination during crises;
• Support cross-regional exchange of information, lessons learned, and good practices to strengthen response effectiveness;
• Promote collaboration across country offices to ensure integrated approaches to crisis response and recovery planning.
• Ensure the responses align with any regional and/or sub-regional strategies

3. Support Recovery Planning and Strategic Alignment
• Contribute to the development and coordination of recovery planning processes, ensuring alignment with UNDP strategies and frameworks;
• Assist in identifying solutions and programmatic entry points based on emerging needs and lessons learned from crisis contexts;
• Provide inputs to strategic discussions on resilience-building and transition from response to recovery.

4. Prepare Briefings and Knowledge Products
• Draft briefing notes, situation updates, talking points, and background materials for senior management on crisis response and recovery efforts;
• Support the development and quality assurance of knowledge products related to crisis response, lessons learned, and best practices;
• Maintain organized records of key documents, decisions, and knowledge assets related to crisis coordination.

5. Strengthen Knowledge Management and Institutional Coherence
• Facilitate the documentation and dissemination of lessons learned and innovative solutions across Country Offices;
• Support institutional knowledge-sharing to enhance consistency and coherence in crisis response approaches;
• Track follow-up actions and support continuous learning across teams and regions.