Details
Mission and objectives
L'UNICEF est une agence humanitaire internationale pour les enfants créée par la chart des Nations Unies en 1946. L'organiisation est présente dans plus de 192 pays et travail dans le domaine de la santé, de l'éducation, de l'eau et de l'assainissement, de la protection de l'enfance, du VIH et du Sida, de la nutrition, de la politique et de la protection sociale. L'UNICEF opère a la fois dans les contextes humanitaire et de development en répondant aux besoins des enfants et des femmes en particulier des filles et des plus vulnérables.
La présence de l'UNICEF au Cameroun remonte à 1975. L'organisation intervient dans dans les domaines de l'éducation, de l'eau et de l'assainissement, de la protection de l'enfance, du VIH et du Sida. Tandi que ses efforts en amont se concentrent sur le plaidoyer et le lobbying pour des conditions budgétaires favorables aux enfants et aux femmes et a la formulation de politiques pour la promotion de leur croissance et de leur developement . Sur le plan opérationnel UNICEF Cameroun se concentre sur le renforcement des capacité des partie prenantes la prestation de service et la création de partenariats pour l'amélioration des aux enfants et aux femmes.
Le Programme Protection de l'Enfant vise globalement a garantir que les enfants en particulier les filles adolescentes dan sles zones vulnérables sont mieux protégés contre la violence, l'exploitation et les pratiques néfastes y compris dans le contexte d'urgence humanitaire. Le programme contribue ainsi au renforcement des systèmes gouvernementaux et communautaires de protection de l'enfance, afin d'identifier et de combattre plus efficacement les violations des droits de l'enfant. Une attention particulière est portée a l'enregistrement. des naissances la préventions et la réponses aux violences physiques et sexuelles ainsi qu'a l'élimination du mariage des enfants en s'apppuyant sur les évidneces.
La présence de l'UNICEF au Cameroun remonte à 1975. L'organisation intervient dans dans les domaines de l'éducation, de l'eau et de l'assainissement, de la protection de l'enfance, du VIH et du Sida. Tandi que ses efforts en amont se concentrent sur le plaidoyer et le lobbying pour des conditions budgétaires favorables aux enfants et aux femmes et a la formulation de politiques pour la promotion de leur croissance et de leur developement . Sur le plan opérationnel UNICEF Cameroun se concentre sur le renforcement des capacité des partie prenantes la prestation de service et la création de partenariats pour l'amélioration des aux enfants et aux femmes.
Le Programme Protection de l'Enfant vise globalement a garantir que les enfants en particulier les filles adolescentes dan sles zones vulnérables sont mieux protégés contre la violence, l'exploitation et les pratiques néfastes y compris dans le contexte d'urgence humanitaire. Le programme contribue ainsi au renforcement des systèmes gouvernementaux et communautaires de protection de l'enfance, afin d'identifier et de combattre plus efficacement les violations des droits de l'enfant. Une attention particulière est portée a l'enregistrement. des naissances la préventions et la réponses aux violences physiques et sexuelles ainsi qu'a l'élimination du mariage des enfants en s'apppuyant sur les évidneces.
Context
Social and Behaviour Change (SBC) in UNICEF is a cross-cutting programme strategy that addresses the cognitive, social and structural determinants of social change in both development and humanitarian contexts. SBC uses the latest in social and behavioral sciences to understand people, their beliefs, values, and the socio-cultural norms that shape their lives, with the aim of engaging them and increasing their influence in the design of solutions for sustainable behavior and social change. SBC is at the core of UNICEF’s mandate, with corporate results across sectors revolving around social and behavioural practices like immunization, breastfeeding, hygiene, and positive discipline. UNICEF SBC employs a mix of approaches including community engagement, strategic communication, applied behavioural science, service delivery improvement, systems strengthening and policy advocacy, and social mobilization to advance child rights, survival, development, protection and participation.
How can you make a difference?
In Cameroon, to drive change for children through evidence-based programme, UNICEF is supporting the Cameroon Government for the implementation of the national SBC Strategy, with a focus on Social and community listening and measurement of behaviour changes both in humanitarian and development context. Moreover, UNICEF Cameroon is seeking to move beyond disseminating information towards having conversations. SCL+M&KM will reinforce UNICEF’s leadership as a credible voice for and with children.
During the past two years, UNICEF Cameroon SBC has experienced innovative tolls on tracking social media conversations and organizing community dialogue to improve people and community participation in programmes development, monitoring and evaluation. One of the major innovations was the introduction of Internet of Good Thinks (IoGT). Moving forward on innovation, UNICEF Cameroon SBC planned to introduce in 2026 I-Hear-U.
The international UNV will have the proven skills to support Cameroon Social and community listening strategy, developing innovative solutions to capture people and community concerns on programmes for children. She/he will be up to date and passionate about the latest technologies, techniques and industry best practices including AI, and will be able to apply them to reach a broad range of audiences for a better response to people questions and preoccupations on social media and in community. In addition, the IUNV will facilitates knowledge sharing, content development, and capacity building initiatives. He/she supports team members with editing, design needs, and maintains the SBC internal SharePoint site. Additionally, he/she oversees the development of public-facing platforms and channels, ensuring accessibility and relevance. He/she curates case studies and best practices from program implementation for internal and external dissemination, fostering learning and innovation in social and behaviour change. Overall, his/her role encompasses enhancing collaboration, promoting learning, and showcasing the impact of UNICEF's Cameroon SBC efforts.
How can you make a difference?
In Cameroon, to drive change for children through evidence-based programme, UNICEF is supporting the Cameroon Government for the implementation of the national SBC Strategy, with a focus on Social and community listening and measurement of behaviour changes both in humanitarian and development context. Moreover, UNICEF Cameroon is seeking to move beyond disseminating information towards having conversations. SCL+M&KM will reinforce UNICEF’s leadership as a credible voice for and with children.
During the past two years, UNICEF Cameroon SBC has experienced innovative tolls on tracking social media conversations and organizing community dialogue to improve people and community participation in programmes development, monitoring and evaluation. One of the major innovations was the introduction of Internet of Good Thinks (IoGT). Moving forward on innovation, UNICEF Cameroon SBC planned to introduce in 2026 I-Hear-U.
The international UNV will have the proven skills to support Cameroon Social and community listening strategy, developing innovative solutions to capture people and community concerns on programmes for children. She/he will be up to date and passionate about the latest technologies, techniques and industry best practices including AI, and will be able to apply them to reach a broad range of audiences for a better response to people questions and preoccupations on social media and in community. In addition, the IUNV will facilitates knowledge sharing, content development, and capacity building initiatives. He/she supports team members with editing, design needs, and maintains the SBC internal SharePoint site. Additionally, he/she oversees the development of public-facing platforms and channels, ensuring accessibility and relevance. He/she curates case studies and best practices from program implementation for internal and external dissemination, fostering learning and innovation in social and behaviour change. Overall, his/her role encompasses enhancing collaboration, promoting learning, and showcasing the impact of UNICEF's Cameroon SBC efforts.
Task description
Within the delegated authority and under the supervision of the Chief of Social and Behaviour Change (SBC) or his/her designated mandated representative(s), the International UN Volunteer will:
1. Support design, planning, and implementation of Social and Community Listening (SCL) initiatives that are backed by social and behavioural evidence and strong engagement and participation mechanisms in both development and humanitarian contexts.
- Provide technical support in development, implementation, and monitoring of Social and Community Listening strategies in line with global standards and UNICEF priorities and approaches, including to maximise UNICEF-managed platforms like Internet of Good Things (IoGT) and I-Hear-U.
- Provide technical assistance to systems strengthening initiatives that have a Social and Community Listening component in both development and humanitarian contexts.
- Advise on technical quality, consistency, and relevance of SBC digital engagement activities and platforms for engagement, ensuring quality and integration of the latest evidence and science-backed approaches.
- Support the SBC Section in conducting the realization of the national Social and Community Listening capacity assessment.
- Develop and/or apply tools, guidelines, and training materials to build national Social and Community Listening capacity among Country Office (CO) staff, implementing partners, and other relevant government and non-government partners.
2.Support the SBC planning and monitoring of the priority program interventions aligned to the SBC strategy
- Support in identifying SBC behavioural objectives and outcomes aligned to the menu of SBC results and Cameroon SBC strategy.
- Facilitate review and revision of the SBC results framework under the current SBC intervention programmes sections and partners.
- Support development of the monitoring tools for behaviour change interventions and orient these tools to Monitoring focal points of programmes and partners.
- Identify potential mechanisms and effective systems for collection of regular SBC data for reporting (this may include suggestions for innovative technology-based data collection tools/systems).
- Support evidence generation and documentation for SBC programming including analysing existing core data and behavioural evidence for informing program planning and implementation, internal and external stakeholder advocacy.
3.Deliver Knowledge Management (KM) strategy for SBC
- Assess the state of SBC knowledge management and identify the knowledge needs for the SBC on a continuous basis.
- Map SBC knowledge assets and resources that the team and network can tap into, including personnel’s experience and expertise, knowledge products, networks, and partnerships.
- Ensure that KM efforts are relevant, integrated across the section, aligned with, and deliver global SBC goals.
- Coordinate and manage knowledge management-related activities within the SBC team, including planning, budgeting, implementation, and reporting.
- Monitor progress against work plans, identify challenges, and propose solutions to ensure timely and quality delivery of outputs.
- Collaborate with colleagues to integrate knowledge management principles and practices into project planning and implementation processes.
- Manage content updates and maintenance of the SBC internal SharePoint site, ensuring information is current, organized, and accessible to team members.
- Provide technical support and training to SBC staff on using the SharePoint platform.
4.Support editing and design
- Provide editorial support for SBC materials, including reviewing and editing reports, publications, and communication materials to ensure clarity, coherence, and adherence to UNICEF's guidelines and standards.
- Collaborate with SBC team members to conceptualize and design visually engaging and impactful communication products, such as infographics, presentations, and promotional materials, to effectively convey key messages and data to target audiences – especially partners engagement, advocacy initiatives, internal and external meetings, and webinars.
- Provide technical assistance in selecting appropriate design software, tools, and templates for creating SBC materials, and provide training or support as needed to enhance team members' design skills and capabilities.
- Maintain a library of design resources, including templates, graphics, icons, and fonts, to facilitate efficient and consistent production of SBC materials across different projects and platforms.
- Coordinate with external vendors, such as graphic designers, illustrators, and printers, to ensure timely and high-quality production of SBC materials, and oversee the printing, distribution, and dissemination process as necessary.
- Conduct regular quality checks and reviews of SBC materials to ensure accuracy, branding compliance, and alignment with organizational messaging and objectives, and provide constructive feedback to improve the overall quality and effectiveness of the content.
- Stay updated on emerging trends, best practices, and innovations in design and communication technology, and share relevant insights, tools, and resources with the SBC team to enhance their capacity and creativity in producing visually appealing and impactful materials.
- Foster a collaborative and creative working environment within the SBC team by soliciting input, ideas, and feedback from team members on design concepts, approaches, and solutions, and encourage experimentation and innovation in visual storytelling and communication strategies.
Results/expected outputs:
As an active UNICEF team member, efficient, timely, responsive, client-friendly, and high-quality support rendered to UNICEF and its beneficiaries in the accomplishment of her/his functions, including:
- Strengthened Social and Community Listening strategy
UNICEF Cameroon’s Social and Community Listening (SCL), based on social and behavioural evidence and strong engagement and participation mechanisms in both development and humanitarian contexts, delivers high-quality, relevant content that increases reach, engagement, and meaningful interaction with communities.
- Digital technology for SCL (IoGT and I-Hear-U) effectively functioning as Core SBC Platforms
The IoGT and I-Hear-U platforms are regularly updated, well-coordinated, and strategically used as strategic tools for SBC planning and monitoring, youth engagement, and alignment with other UNICEF digital initiatives.
- Improved Community Feedback and Responsiveness
Community comments, messages, and feedback collected through digital platforms are systematically monitored, analyzed, and responded to in a timely manner, strengthening dialogue, trust, and accountability.
- Enhanced Visibility of SBC and Programme Results
SBC interventions and programme activities (Health, WASH, Nutrition, Education, Child Protection, Social Policy, and Emergencies) are more visible and better understood through IoGT, social media, publications, and practical dashboards.
- Stronger Use of Digital Data for Evidence-Based Programming
Social and Community Listening data are effectively integrated into Planning, Monitoring and Evaluation (PME) systems, contributing to improved data quality, analysis, learning, and adaptive SBC and programme decision-making.
- Improved Digital Risk Management and Strategic Amplification
Digital social listening mechanisms enable early identification and response to misinformation and emerging issues, while strategic engagement of influencers and partners amplifies UNICEF Cameroon’s key messages.
- Capacity development through mentoring, coaching, and continuous training, working (including supervising) with national staff or counterparts (governmental or non-governmental, including implementing partners (IPs)).
- Age, Gender and Diversity (AGD) perspective is systematically applied, integrated, and documented in all activities throughout the assignment.
- A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in, and capacities developed.
1. Support design, planning, and implementation of Social and Community Listening (SCL) initiatives that are backed by social and behavioural evidence and strong engagement and participation mechanisms in both development and humanitarian contexts.
- Provide technical support in development, implementation, and monitoring of Social and Community Listening strategies in line with global standards and UNICEF priorities and approaches, including to maximise UNICEF-managed platforms like Internet of Good Things (IoGT) and I-Hear-U.
- Provide technical assistance to systems strengthening initiatives that have a Social and Community Listening component in both development and humanitarian contexts.
- Advise on technical quality, consistency, and relevance of SBC digital engagement activities and platforms for engagement, ensuring quality and integration of the latest evidence and science-backed approaches.
- Support the SBC Section in conducting the realization of the national Social and Community Listening capacity assessment.
- Develop and/or apply tools, guidelines, and training materials to build national Social and Community Listening capacity among Country Office (CO) staff, implementing partners, and other relevant government and non-government partners.
2.Support the SBC planning and monitoring of the priority program interventions aligned to the SBC strategy
- Support in identifying SBC behavioural objectives and outcomes aligned to the menu of SBC results and Cameroon SBC strategy.
- Facilitate review and revision of the SBC results framework under the current SBC intervention programmes sections and partners.
- Support development of the monitoring tools for behaviour change interventions and orient these tools to Monitoring focal points of programmes and partners.
- Identify potential mechanisms and effective systems for collection of regular SBC data for reporting (this may include suggestions for innovative technology-based data collection tools/systems).
- Support evidence generation and documentation for SBC programming including analysing existing core data and behavioural evidence for informing program planning and implementation, internal and external stakeholder advocacy.
3.Deliver Knowledge Management (KM) strategy for SBC
- Assess the state of SBC knowledge management and identify the knowledge needs for the SBC on a continuous basis.
- Map SBC knowledge assets and resources that the team and network can tap into, including personnel’s experience and expertise, knowledge products, networks, and partnerships.
- Ensure that KM efforts are relevant, integrated across the section, aligned with, and deliver global SBC goals.
- Coordinate and manage knowledge management-related activities within the SBC team, including planning, budgeting, implementation, and reporting.
- Monitor progress against work plans, identify challenges, and propose solutions to ensure timely and quality delivery of outputs.
- Collaborate with colleagues to integrate knowledge management principles and practices into project planning and implementation processes.
- Manage content updates and maintenance of the SBC internal SharePoint site, ensuring information is current, organized, and accessible to team members.
- Provide technical support and training to SBC staff on using the SharePoint platform.
4.Support editing and design
- Provide editorial support for SBC materials, including reviewing and editing reports, publications, and communication materials to ensure clarity, coherence, and adherence to UNICEF's guidelines and standards.
- Collaborate with SBC team members to conceptualize and design visually engaging and impactful communication products, such as infographics, presentations, and promotional materials, to effectively convey key messages and data to target audiences – especially partners engagement, advocacy initiatives, internal and external meetings, and webinars.
- Provide technical assistance in selecting appropriate design software, tools, and templates for creating SBC materials, and provide training or support as needed to enhance team members' design skills and capabilities.
- Maintain a library of design resources, including templates, graphics, icons, and fonts, to facilitate efficient and consistent production of SBC materials across different projects and platforms.
- Coordinate with external vendors, such as graphic designers, illustrators, and printers, to ensure timely and high-quality production of SBC materials, and oversee the printing, distribution, and dissemination process as necessary.
- Conduct regular quality checks and reviews of SBC materials to ensure accuracy, branding compliance, and alignment with organizational messaging and objectives, and provide constructive feedback to improve the overall quality and effectiveness of the content.
- Stay updated on emerging trends, best practices, and innovations in design and communication technology, and share relevant insights, tools, and resources with the SBC team to enhance their capacity and creativity in producing visually appealing and impactful materials.
- Foster a collaborative and creative working environment within the SBC team by soliciting input, ideas, and feedback from team members on design concepts, approaches, and solutions, and encourage experimentation and innovation in visual storytelling and communication strategies.
Results/expected outputs:
As an active UNICEF team member, efficient, timely, responsive, client-friendly, and high-quality support rendered to UNICEF and its beneficiaries in the accomplishment of her/his functions, including:
- Strengthened Social and Community Listening strategy
UNICEF Cameroon’s Social and Community Listening (SCL), based on social and behavioural evidence and strong engagement and participation mechanisms in both development and humanitarian contexts, delivers high-quality, relevant content that increases reach, engagement, and meaningful interaction with communities.
- Digital technology for SCL (IoGT and I-Hear-U) effectively functioning as Core SBC Platforms
The IoGT and I-Hear-U platforms are regularly updated, well-coordinated, and strategically used as strategic tools for SBC planning and monitoring, youth engagement, and alignment with other UNICEF digital initiatives.
- Improved Community Feedback and Responsiveness
Community comments, messages, and feedback collected through digital platforms are systematically monitored, analyzed, and responded to in a timely manner, strengthening dialogue, trust, and accountability.
- Enhanced Visibility of SBC and Programme Results
SBC interventions and programme activities (Health, WASH, Nutrition, Education, Child Protection, Social Policy, and Emergencies) are more visible and better understood through IoGT, social media, publications, and practical dashboards.
- Stronger Use of Digital Data for Evidence-Based Programming
Social and Community Listening data are effectively integrated into Planning, Monitoring and Evaluation (PME) systems, contributing to improved data quality, analysis, learning, and adaptive SBC and programme decision-making.
- Improved Digital Risk Management and Strategic Amplification
Digital social listening mechanisms enable early identification and response to misinformation and emerging issues, while strategic engagement of influencers and partners amplifies UNICEF Cameroon’s key messages.
- Capacity development through mentoring, coaching, and continuous training, working (including supervising) with national staff or counterparts (governmental or non-governmental, including implementing partners (IPs)).
- Age, Gender and Diversity (AGD) perspective is systematically applied, integrated, and documented in all activities throughout the assignment.
- A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in, and capacities developed.
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