Shelter Manager

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

Organizational Context and Scope

Under the overall supervision of the Senior Protection Coordinator and the Protection Officer, and under the direct supervision of the Senior Protection Assistant in Tunis, the successful candidate will ensure the daily management and coordination of assigned shelter and of follow-up with beneficiaries.

Responsibilities

In particular, the incumbent will:

1. Act as general point of contact in all matters pertinent to IOM’s intervention on site.

2. Monitor and ensure that all project activities are in place according to set schedule and specific guidelines. 
3. Leads on shelter administration in the daily management and coordination of the shelter.
4. Conduct regular assessments, undertake monitoring activities, and provide progress reports for all implemented activities, ensuring compliance and alignment with the Mission’s policies, procedures, and IOM’s Standards of Conduct in all implemented activities.
5. Assistance to migrants: coordinates reception and identification of beneficiaries; brief them on assistance and rules; monitor compliance with shelter rules; prepare room and ensure availability of kits; ensure distribution of kits; take roll daily of migrant present in the shelter.
6. Shelter maintenance and hygiene: ensure that shelter is operational and report issues; ensure that beneficiaries make proper use of the infrastructures; supervise hygiene and cleaning of the shelter;
7. Security: Check shelter infrastructures daily and report potential and actual security risk and issues; coordinate safety and security incidents and emergency evacuations.

8. Manages shelter information, including data collection on activities and service provision, and information dissemination to beneficiaries, on-site actors and stakeholders. 

9. Encourage and monitor engagement, mobilization, and participation of shelter beneficiaries with particular emphasis on the inclusion of women, unaccompanied migrants children, persons with specific needs, including migrants with health needs and migrants with disabilities into decision-making processes

10. Perform such other related duties as may be assigned.

Qualifications

Required Qualifications and Experience

Education

• High School Diploma with three years of relevant work experience; or

• Bachelor’s degree from an accredited academic institution with one year of experience in operations, assistance to migrants, and humanitarian work.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Previous experience working in a similar position;

• Demonstrated ability to work well under pressure and keep deadlines; 

• Experience in working in a multi-cultural environment.

Skills

• Excellent communication and negotiation skills, personal commitment, efficiency and flexibility; 

• Ability to work with minimal supervision; 

• Proficient use of commonly used IT equipment and the appropriate software solutions;

• Willingness to travel and work under difficult conditions;.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English, French and Arabic is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (applicable only if with direct reports)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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