Digital Communications Officer

Org. Setting and Reporting

The International Court of Justice is the principal judicial organ of the United Nations. It is composed of 15 judges, elected by the General Assembly and the Security Council. The Court has a twofold role: first, to settle, in accordance with international law, through judgments which have binding force and are without appeal for the parties concerned, legal disputes submitted to it by States; and, second, to give advisory opinions on legal questions referred to it by duly authorized United Nations organs and specialized agencies. The Court is the only principal organ of the United Nations not serviced by the Secretariat and has its own Registry, which provides judicial support to the Court and acts as a permanent administrative organ. The Registry is headed by a Registrar, elected by the Court. The incumbent is appointed by the Court upon the recommendation of the Registrar (Rules of Court, Art. 25). The position is located in the Registry's Information Department. The incumbent reports directly to the Head of the Department.

Responsibilities

Under the direct supervision of the Head of Department, the incumbent is responsible for the Court's digital presence, in particular the website and social media channels, and will perform the following duties: 1. Web management: (a) Guides the ICJ's digital web strategy to increase the Court's digital footprint and online presence with target audiences and key stakeholders, in line with organizational needs, the Court's communications strategy and branding guidelines; (b) Coordinates the ongoing development and maintenance of the Court's website, ensuring content is up-to-date and the site structure is well functioning; (c) In cooperation with Registry departments and divisions, drafts, proofreads and uploads web content; (d) Oversees the creation of new pages and sections on the website, as well as the development of other digital platforms; (e) Monitors, analyses and evaluates site usage statistics for reporting purposes, and keeps abreast of emerging trends to make recommendations and to actively implement improvements; (f) Develops partner relationships to ensure optimal ways for the ICJ to communicate and engage digitally and maximize visibility and traffic to ICJ platforms; (g) Acts as the focal point on information, communication and technology issues related to the website and provides specialised advice and training to team members, where needed. 2. Social media (a) Guides the development and implementation of a social media strategy; (b) Oversees the daily management of the Court's social media channels; creates and oversees the production and publishing of engaging and brand-consistent content across all channels and designs social media campaigns for specific projects, ensuring consistent messaging and quality control; (c) Collaborates with Registry departments and divisions to identify priority topics, events, developments and opportunities that require social media coverage; (d) Maintains the Court's editorial calendar; (e) Elaborates and updates social media policies and guidelines; (f) Provides regular social media analysis and reports, including related to reputational risk, and recommends follow up actions. 3. Content management coordination and branding (a) Manages relationships with external vendors, establishes priorities, monitors progress and supervises the production schedules and work of designers and developers in the development and production of interactive, visual communications and digital products, and ensures that all products are consistent with the ICJ's visual identity and branding guidelines; (b) Serves as the primary focal point for branding guidelines for internal and external stakeholders. 4. Supports the design and production of other public information products and tools, and the organization of sittings, events and outreach activities, as and when necessary, and performs other duties as required.

Competencies

Professionalism: Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Creativity: Actively seeks to improve programmes or services. Offers new and different options to solve problems or meet client needs. Promotes and persuades others to consider new ideas. Takes calculated risks on new and unusual ideas; thinks "outside the box." Takes an interest in new ideas and new ways of doing things. Is not bound by current thinking or traditional approaches. Technological awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education

An advanced university degree (Master's or equivalent) in communications, journalism, marketing, advertising, graphic design, web development, computer science, information technology or a related field is required. A first-level degree (Bachelor's degree or equivalent) in the specified fields of studies with two additional years of relevant work experience may be accepted in lieu of the advanced university degree.

Job - Specific Qualification

Not available.

Work Experience

A minimum of 5 years (7 years in case of a first level university degree) of progressively responsible experience in public information, journalism, marketing, graphic design or a related area is required. A minimum of 2 years of dedicated experience managing digital channels (website and/or social media) in a professional context is required. Experience monitoring and evaluating the impact of web and social media content/data analytics is required. Experience delivering digital campaigns, including advocacy and engagement is desirable. Experience managing multilingual content is desirable. Experience in an international environment is desirable. Experience working with hosting platforms, enterprise technologies, web applications and search engine optimization is required. Experience working on Customer Experience (CX), User Experience (UX) and Customer Journey Maps is desirable. Experience working with Adobe Creative Suite products or similar is desirable.

Languages

Assessment

The assessment of qualified candidates will include written tests and a competency and/or knowledge-based interview.

Special Notice

The position to be filled is an established temporary post, which will be funded until December 2027. The successful candidate will be offered a fixed-term appointment until 31 December 2027. The Court is an equal opportunity employer and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a staff member. The selected candidate may be subject to security clearance, including verification of the information provided and a criminal record check. All candidates should be prepared to submit an electronic copy of their passport and all diplomas listed on their profile when requested. The Registrar reserves the right not to appoint any candidate to the post, or to appoint one at a lower level or on the basis of a modified job description. Applications that are found by the Court to meet the vacancy announcement criteria may be added to a reserve list in case a similar vacancy arises in the future. Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered. The Court's salaries are calculated in US dollars but paid in euros. They consist of a basic salary and a post adjustment which reflects the cost of living in the Netherlands and the euro/dollar exchange rate. In addition, the Court offers an attractive benefits package including 30 days of annual leave, home travel every two years, an education grant for dependent children, a pension plan and subsidized medical insurance. If the selected candidate is a staff member from an organization applying the United Nations Common System of Salaries and Allowances, the provisions of the Inter-Organization Agreement concerning Transfer, Secondment or Loan shall apply.

United Nations Considerations

In accordance with the ICJ Staff Regulations and Rules, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with ICJ if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Applicants are urged to carefully follow all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on "Manuals" hyper-link on the upper right side of the Inspira account-holder homepage. The evaluation of applicants will be conducted based on the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances, and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision, or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ICJ does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICJ are fraudulent and should be disregarded.