Job Description
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration
The Internship Programme aims at attracting talented students and graduates who have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities. Interns must be between 20 and 36 years old and should have less than two years of relevant working experience.
In general, the Internship Programme aims at attracting talented students and graduates who:
a) have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities.
b) are holding a scholarship for internship placements in international organizations and/or for whom internship is required to complete their studies; or
c) are sponsored by governmental/non-governmental institutions and/or academia to work in specific areas relevant to both IOM and the sponsor.
d) are either enrolled in the final academic year of a first university degree programme (minimum bachelor’s level or equivalent) or have graduated in the last 12 months.
e) are between 20 and 36 years of age.
Background Information
Interns will gain valuable training and exposure to IOM GSSC IT processes and procedures, while acquiring practical experience in essential IT support services. This includes computer troubleshooting, system setup and maintenance, and direct engagement with end-users to develop problem-solving and communication skills.
Working under the overall direction of the GSSC SRMO and direct supervision of RM ICT Officer,
the intern will assist with the operational activities of the GSSC. Tasks will include:
Responsibilities
Task 1: Computer Hardware Maintenance and Cleaning – To develop technical discipline and attention to detail by performing routine maintenance and cleaning of computer hardware, ensuring equipment longevity and optimal performance.
Task 2: Basic Computer Setup and Troubleshooting – Build foundational IT support skills through hands-on experience in system setup, configuration, and troubleshooting common technical issues, fostering problem-solving and analytical thinking.
Task 3: End-User Engagement – Strengthen communication and interpersonal skills by interacting with end-users, practicing active listening, and applying problem-solving strategies to deliver effective IT support.
Qualifications
Required Qualifications and Experience
Education
The candidate must be a recent graduate within one (1) year of completing an IT-related university degree, or
a graduating student currently in their final year of study.
Skills
Computer literacy with proficiency in Microsoft Windows and MS Office applications.
Knowledgeable in computer hardware maintenance & troubleshooting.
Fluent in English communication, both written and oral.
Languages
For this internship, Fluency in English, both written and oral.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
Depending on experience and location, interns are granted a small monthly stipend to help offset costs. Interns benefiting from an internship allowance or scholarship granted by their university or other sponsoring body that includes financial remuneration or credits for coursework will not be eligible for the stipend.
IOM covers Interns against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the internship. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Interns are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
No late applications will be accepted. Only shortlisted candidates will be contacted.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
Required Skills
Job info
Contract Type: Internship (2-6 months)Initial Contract Duration: Internship (6 months)
Org Type: MAC
Vacancy Type: Internship
Recruiting Type: Intern
Grade: I-1
Is this S/VN based in an L3 office or in support to an L3 emergency response?: No