The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Program Brief

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions driven, passionate change-maker, come join us in positively impacting the lives of millions of people worldwide for a better future.

Since 2017, IRC has supported Rohingya Refugees and Bangladeshi nationalities communities in Cox's Bazar, Khulna, Barisal, and Chittagong with integrated services. The organization also addresses climate change impacts by building resilience and promoting economic recovery, education, and protection.

Purpose

The Protection Manager, based in the Ukhiya office will be responsible for program and operational management of the community-based protection (CBP) and protection monitoring (PM) in Bangladesh. The overall goal of the CBP and PM is to facilitate community resilience for community-based protection and provide actionable information about the protection environment in Bangladesh for the Rohingya refugees for advocacy and response targeting, and to directly facilitate information provision and referrals for vulnerable refugee populations. The Protection Manager will ensure quality CBP, case management and PM including referrals and follow-ups, and ongoing responsibilities as they arise, including emergency assessments and focus groups on specific protection issues identified. The Protection Manager will report to the Senior Protection Manager and manage the senior officer - protection.

Work Location: IRC-Bangladesh, Ukhiya Office

Line Manager: Senior Protection Manager

Contract Length: 28th February 2027 (With high possibilities of extension)

Major Responsibilities:

Program Management and Development

  • Oversees the daily activities of the community-based protection, general protection case management, protection monitoring program and emergency response and coordinating regular field activities, emergency assessments, and information dissemination and ensures that program activities are responsive and executed to a high-quality standard.
  • Provide technical guidance to camp teams in managing community mobilization for community-based protection structures for enabling community groups’ participation in protection discussions and facilitate community action plan and their community resilience for protection concerns in camps.
  • Provide programmatic and operation support to general protection case management in camps at Ukhiya and Teknaf.
  • Support teams to facilitate training on protection, human rights, community-based protection approaches, protection mainstreaming using IRC and partner-developed modules for community groups, ensuring coordination with WPE, CP and health teams and safeguarding focal points to ensure conceptual and practical links to protection mainstreaming, inclusiveness, gender mainstreaming and safeguarding.
  • Contribute significantly to assessing potential risks of community-based protection activities particularly dialogues with authorities and service providers, ensuring that inputs from the communities are obtained.
  • Ensure that risk assessment is done on an ongoing basis and mitigation measures are implemented, reviewed, updated as necessary.
  • Develop and continuously update and refine quality systems and tools for protection.
  • Monitoring to ensure the effective collection and analysis of qualitative data relating to the protection environment, including physical safety and security, freedom of movement, documentation, safe and equitable access to services, etc.
  • Provide quality oversight of the information products coming from the MEAL Officer team in coordination with the Senior Protection Manager.
  • Support the Senior Protection Officer and Officer - Protection to identify protection needs/risks affecting individuals, households and groups, and initiate referrals to appropriate service providers and case management in collaboration with protection monitors.
  • Coordinate with Signpost team (Editorial Manager and Information Moderators) to strengthen community-based protection and protection monitoring and integration with two-way communications.
  • Lead the design of capacity building program for local NGOs related to protection mainstreaming, including creation of work plans, agendas, and logistical organization of training courses.
  • Ensure appropriate use of IRC global technical resources for all training, including the Protection Mainstreaming Monitoring and Evaluation System (ProMMS).
  • Provide inputs for donor reporting. Track and regularly report on program deliverables and targets per donor requirements to the Protection Coordinator.
  • Ensure regular field supportive monitoring of activities across the sites of operation, raising any concerns to the supervisor in a timely manner and ensure adaptations are followed through on.
  • Ensure that ethical and sound data collection and information management is implemented for appropriate data analysis, planning, evaluation, and advocacy, working closely with the Senior Protection Manager and the Monitoring Evaluation, Accountability and Learning (MEAL) team.
  • Carry out administrative and financial tasks as needed.
  • In collaboration with the Senior Protection Manager and Editorial Manager, ensure smooth management and integration of project work plans and budgets procurement plans, timely recruitment, and accurate reporting in accordance with IRC and donor regulations.
  • Participate in cross-departmental collaboration and coordination with Health, Child Protection and WPE colleagues to ensure that linkages between programs are made and programs gain from protection best practice.

Staff Support

  • Support with the hiring, supervising, and build the capacity of PRoL team members in relevant technical and management competencies.
  • Provide technical mentorship, on the job mentoring and coaching ongoing training and targeted technical capacity building for the protection team Put capacity development plans in place for the protection teams based on documented capacity needs assessments exercise.
  • Approve and manage all time, attendance and leave requests to ensure adequate departmental coverage. Ensure monthly, accurate timesheet submission and carry out probationary reviews.
  • Hold high-quality meetings with each direct report on a regular and predictable basis, at least monthly.
  • As required identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.
  • Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and mentorship to enable staff to successfully perform in their positions.
  • Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs.

Representation, coordination and advocacy

  • Dedicatedly develop and maintain effective working relationships with other key partners, including donors, government actors, UN agencies, international and local NGOs, and other relevant actors; establishing IRC as one of the leaders in protection.
  • Dedicatedly seek to establish and develop partnerships and collaborate with the Bangladeshi and Rohingya civil society and local partners.

Others

  • Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC [team/office]
  • Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Experience:

  • At least five years working experience including three years in protection and in which a minimum of 2 years is in a managerial level.

Knowledge, Skills & Competences:

  • Strong understanding of humanitarian protection principles and standards.
  • Proven understanding of protection, working with community-based programming, and community protection and protection monitoring.
  • Experience on data analysis both quantitative and qualitative and analytical report.
  • Demonstrated organizational, management and reporting skills.
  • Ability to understand and respond to contextual gender dynamics.
  • Ability to work well both within a team and independently, strong communication skills.
  • Ability to work under pressure with competing priorities and deadlines. 
  • Strong problem-solving skills with ability to be flexible, adaptable, and creative in a challenging and fast-moving multicultural environment.
  • High standards written and spoken English and Bangla are required, working knowledge Chattertonian is preferred.
  • Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint. 

Specific Educational Qualification:

  • Master of Social Science in Development studies, Gender studies, Psychology, Anthropology, Social work, or Bachelor of Law any other related field.

Standard of Professional Conduct

The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values the IRC operates and enforces policies on Safeguarding (including PSEAH, Adult Safeguarding and Child Safeguarding), Anti Workplace Harassment, Fiscal Integrity, and Anti Retaliation.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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