This post requires participation in a 24/7 shifts including nights and weekends.
1. SUMMARY
The Office of Workplace Management and Business Continuity (WMBC) ensures seamless operational continuity by optimizing facility performance, driving strategic workplace transformation, and delivering comprehensive support services to maintain a dynamic, future-ready environment aligned with organizational needs for NATO Headquarters (HQ) and its alternate locations.
The incumbent is responsible for the operation of the NATO Headquarters Building Management System (BMS), ensuring the continual monitoring and oversight of all technical and building section activities. They perform daily building performance audits and provide diagnostic solutions to faults. The incumbent participates in the planning and execution of BMS maintenance and repair operations with external service providers.
2. QUALIFICATIONS AND EXPERIENCE
The incumbent must:
• possess a secondary-level diploma in electrical, electronic or Heating, Ventilating and Air-Conditioning (HVAC) systems, or equivalent level of qualification;
• have at least 3 years experience in the operation of building management systems;
• demonstrate good knowledge of the working principles of all technical installations connected to the BMS, especially electrical installations, HVAC installations and plumping;
• be capable of operating BMS software and operating systems, including troubleshooting and reporting technical issues, as well as interpreting engineering drawings and technical manuals;
• possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; I (“Beginner”) in the other.
The following would be considered an advantage:
• have extensive experience in the control of a centralised management system;
• good IT knowledge.
3. MAIN ACCOUNTABILITIES
Project Management. Maintain the BMS and monitor all building activities of the HQ. Provide the BMS Supervisor with planned preventive maintenance schedules for the system. Program the BMS and other facilities systems for automatic, periodic testing and improvements. Support high-level events (e.g. Ministerials).
Planning and Execution. Participate in a duty role to provide 24/7 support on site including weekends. Work outside business hours and take all requests for Facilities Management across the entire chain of activities, including BMS, Building, Technical and Electronic Security System (ESS) requests. Analyse the behaviour of the buildings with respect to the set point, contributes to the optimization of field installations and establish the various control parameters associated with the BMS. Evaluate and address alarms or technical malfunctions swiftly.
Stakeholder Management. Support the BMS Section with the quality control, inspection, monitoring, and validation of works executed by external service providers. Maintain regular contact with the other Sections within WMBC.
Information Management. Perform daily auditing of building performance by utilising the facilities built on the BMS (e.g. data logging, building review, alarm manager status, etc.).
Perform any other related duty as assigned.
4. INTERRELATIONSHIPS
Reporting Line: The incumbent reports directly to the BMS Supervisor.
Interactions: They monitor and validate the work executed by external providers. They also work closely with the ESS team and other WMBC technical and building section support teams.
Direct reports: N/a
Indirect reports: N/a.
5. COMPETENCIES
The incumbent must demonstrate:
• Achievement: works to meet standards.
• Analytical Thinking: breaks down problems.
• Customer Service Orientation: takes personal responsibility for correcting problems.
• Flexibility: acts with flexibility.
• Initiative: is decisive in a time-sensitive situation.
• Self-Control: responds calmly.Teamwork: cooperates.
• Organisational Commitment: Supports the Organization.
• Teamwork: Cooperates.
Contract clause applicable:
In accordance with the NATO Civilian Personnel Regulations, the successful candidate will receive a definite duration contract of three years, which may be followed by an indefinite duration contract.
If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years.
Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Regulations.
7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS
Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable:
- For NATO civilian staff members only: please apply via the internal recruitment portal (link);
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For all other applications: www.nato.int/recruitment
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More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm)
Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate), approval of the candidate’s medical file by the NATO Medical Adviser, verification of your study(ies) and work experience, and the successful completion of the accreditation and notification process by the relevant authorities.
NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of reference documents without proper quotes (plagiarism), or any tools available on internet, including but not limited to translation facilities, or generative artificial-intelligence (AI) tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such tools will be rejected without further consideration, and NATO reserves the right to take further steps in such cases as appropriate.
8. ADDITIONAL INFORMATION
NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply.
NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process.
Candidates will be required to provide documented medical evidence to support their request for accommodation.
Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.
Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.
Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.
The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.
The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.
Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.
For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website. Detailed data is available under the Salary and Benefits tab.
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