EXPEDITED-VN-US10-2026-048 National Officer, TLP Reconciliation & Account Management

Job Description

"This vacancy is only open to Internal & Separated Staff"

"This vacancy is open to US Citizens Only"

Job Identification (Reference Number): EXPEDITED-VN-US10-2026-048
Position Title: National Officer, TLP Reconciliation & Account Management
Duty Station City: Washington D.C. 
Duty Station Country: United States of America 
Grade & Salary: NO-B (USD 12,309.83.00 Monthly)
Contract Type: One Year Fixed Term
Vacancy Type: Vacancy Notice 
Initial duration: 12 months 

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates as well as external women candidates are considered as first-tier candidates.

Organizational Context and Scope

IOM provides comprehensive support to the United States Refugee Admissions Program (USRAP), including case processing, migration health assessments, cultural orientation training, organized transportation, and administration of the travel loan and collections program. The Department of Mobility Pathways and Inclusion (MPI), through the Resettlement and Movement Management Division (RMM), holds organizational responsibility for providing direction, oversight, and guidance to IOM’s worldwide support for all resettlement programs.  

​Under the direct supervision of the Project Coordinator Travel Loan Program (TLP), and the overall supervision of the Head of USRAP TLP, working closely with the Resource Management and Financial Compliance Units within Global Office Washington, as well as other relevant departments and pillars, the incumbent is responsible for ensuring overall TLP financial integrity and reconciliations. This includes executing policies and procedures in support of the financial and humanitarian goals of the Program, strictly following regulatory standards, including Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA), U.S. federal and state financial regulations.

Responsibilities

1. Oversee a team undertaking financial reconciliation, systematic debt dispute resolution and accounting activities.

2. Monitor the accurate processing of high-value, high-volume financial transactions within a complex regulatory framework, analysing transactions and supporting documentation to ensure accuracy and adherence to policies and regulatory requirements, and escalating discrepancies and financial or compliance risks. 

3. Promote staff development processes by providing training, assigning duties and giving constructive feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of activities.

4. Perform and verify daily and monthly bank reconciliations between the Collect! system and IOM bank account (payments, returned checks, overpayments, account receivable); Oversee the Accounts Receivable process (Travel Loan Regular Deposits, automated clearinghouse (ACH) and Lockbox Deposits) by analyzing and extracting daily bank transactions, identifying their nature, and categorizing them accurately, for resource management (RMU) review and ERP entry. 

5. Verify WAVE system reports reflect submitted data to RMU, resolve variances, and maintain proper documentation for audit and compliance purposes. 

6. Prepare detailed summaries of operational financial environment and follow-up as needed to ensure discrepancies are addressed promptly, focusing on high-variance categories and timing issues.

7. Ensure WAVE data entry is compliant to IOM and U.S. federal and state financial rules and proactively flag any concerns to RMU; maintain complete supporting documentation; managing e-Filing system storage. 

8. Document and update SOP handbook for bank reconciliation and recommend procedural improvements.

9. In coordination with RMU, liaise with banking partners on reconciliation matters, and other stakeholders as required in the performance of the TLP. 

10. Prepare financial situation reports and statistics regularly to the Head of USRAP TLP and the Global Office 

11. Oversee the systematic debt dispute resolution and make recommendations to TLP management on non-systematic and complex debt dispute resolution cases. This includes receiving and analyzing complaints, validating debt details for compliance and accuracy, and preparing timely, well-documented responses. Ensure adherence to regulatory requirements and maintain complete records of all communications and follow-ups. 

12. Provide support on financial internal and external audits and reviews of the program, providing necessary advice, documentation, and data, to address audit findings and inquiries efficiently.

13. Perform other duties as requested.

Qualifications

Required Qualifications and Experience

Education

• Master’s degree in Business Administration, Accounting, Finance or a related fields from an accredited academic institution with two years of relevant professional experience; or

• University degree in the above fields with four years of relevant professional experience.

• Certification in Fair Debt Collection Practices Act (FDCPA) is a distinctive advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Proven experience in Office Accounting/Bookkeeping

• Proven experience in billing and collections

• Experience in UN or IOM administrative and financial management, budget monitoring, cash management and internal control procedures is an advantage

• Certified Public Accountant or Certified Internal Audit certifications is a distinctive advantage.

• Knowledge of Fair Debt Collection Practices Act (FDCPA), Bureau of Consumer Financial Protection (CFPB) Regulation F, and other consumer-protection laws are a distinctive advantage.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position:

• Fluency in English is required (oral and written).

• Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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