EXPEDITED-VN-US10-2026-049 National TLP Repayment Officer

Job Description

"This vacancy is only open to Internal & Separated Staff"

"This vacancy is open to US Citizens Only"

Job Identification (Reference Number): EXPEDITED-VN-US10-2026-049
Position Title: National TLP Repayment Officer
Duty Station City: Washington D.C. 
Duty Station Country: United States of America 
Grade & Salary: NO-B (USD 12,309.83.00 Monthly)
Contract Type: One Year Fixed Term
Vacancy Type: Vacancy Notice 
Initial duration: 12 months 

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates as well as external women candidates are considered as first-tier candidates.

Organizational Context and Scope

IOM provides comprehensive support to the USRAP, including case processing, migration health assessments, cultural orientation training, organized transportation, and administration of the travel loan and collections program. The Department of Mobility Pathways and Inclusion (MPI), through the Resettlement and Movement Management Division (RMM), holds organizational responsibility for providing direction, oversight, and guidance to IOM’s worldwide support for all resettlement programs. 

Under the direct supervision of the Head of USRAP TLP and the overall supervision of the USRAP Global Coordinator, the incumbent is responsible for the following duties and responsibilities. 

Responsibilities

1. Oversee up to four teams who are undertaking overall repayment activities for the USRAP Travel Loan Program.  Coordinate staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality of work and the accurate completion of activities. 

2. Support the Head of USRAP TLP in project management, implementation and reporting activities, including providing inputs for budgets and tailored system solutions, and reviewing and updating TLP-specific policies in coordination with the management. 

3. Support TLP management in stakeholder engagement, outreach activities, and partnership development  contributing to strategic impact on the program.

4. Develop and implement scripts and communication materials for TLP website, IOM Webportal, and media materials published about the TLP.

5. Direct TLP repayment teams to conduct billing and collection of Travel Loans in compliance with the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA) and all applicable federal, state and municipal laws.

6. Collaborate  with the System Solutions and Innovation Officer to ensure  that the IOM Loan Management System (LMS) is supported and maintained to include the ability, without limitation, to implement IOM policies, procedural directives and reporting requirements. Make recommendation for systems improvements.

7. Handle all attorney and 3rd party complaint calls as well as serve as a first step of escalation mechanism for operational and technical issues. Coordinate and escalate cases together with the Head of USRAP TLP to IOM Global IT support.

8. Review, evaluate and provide recommendation to the Head of USRAP TLP about loan waiver requests.

9. Oversee the preparation of reports andperform quality checks to ensure data integrity and compliance to all relevant rules and frameworks. Promptly inform management of possible issues which need attention and suggest corrective actions. Provide regular feedback on work being accomplished to the supervisor and keep supervisors immediately informed of any issues that arise.

10. Undertake duty travel as required and delegated to participate in meetings, trainings and other programme activities.

11.  Coordinate and monitor shifts-based operations to ensure continuity of services, providing supervisory coverage during non-standard business hours as needed.  

12. Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct and relevant data protection rules.

13. Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Alert the supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners.

14. Perform other related duties as assigned.

Qualifications

Required Qualifications and Experience

Education

• Master’s degree from an accredited academic institution with two years of relevant experience; or

• Bachelor’s from an accredited academic institution with  four years of relevant work experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Demonstrated experience with staff supervision (mandatory).

• Prior experience working for the TLP (mandatory)

• Demonstrated proficiency in IOM and TLP proprietary tools and systems (strongly advantageous)

• Work experience with Fair Debt Collection Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA) (strongly advantageous)

• Demonstrated experience in billing and collections (strongly advantageous).

Skills

• Excellent interpersonal and communication skills to engage respectfully with diverse populations and handle sensitive financial discussions.

• Ability to communicate complex information in a clear, concise, and culturally appropriate manner.

• Proven ability to identify, analyse, and resolve operational or technical issues efficiently, ensuring minimal disruption to processes.

• MS Office Words, Excel, Access.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position: 

• Fluency in English is required (oral and written).

• Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is required.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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