ICT Assistant

UNICEF is supporting health, nutrition, HIV prevention, education, access to safe drinking water, sanitation and protection for children and families caught in the conflict.

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favouritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfil their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

Under the supervision of ICT Officer, the incumbent will provide operational, technical and procedural support for all computer and related equipment as well as end-user services in the implementation and delivery of Information Communications Technology systems and services for the office.

Summary of key functions/accountabilities:

1. Timely and effective deployment of ICT equipment and portable devices for operational use:
• Configure UNICEF laptops for operational use
• Configure printers and computer related peripherals for operational use
• Maintain inventory of all hardware/network/telecom equipment.

2. Provide support for implementation of ICT initiatives
• Provide support and guidance to users.
• Support implementation of ICT initiatives including migration projects, rollout of new installations, upgrades of hardware, software and operating systems.
• Assist in training UNICEF staff on new systems introduced to the organization

3. Build capacity of staff for effective use of ICT equipment and peripherals
• Provide on-the-job training to staff on the effective use of desktop applications
• Provides on-the-job guidance to staff on the effective use of ICT peripherals and communication devices.

4. Assignment of additional duties and responsibilities
• Perform any additional assignments as requested by the supervisor.