What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

Under the supervision of the Staff Health Officer, the position is responsible for the end-to-end administrative processing of employee health insurance claims within the Staff Health unit of the delegation.

The incumbent ensures the accurate, timely, and confidential handling of medical billing documents, coordinates payment processing with Finance, and provides broad administrative support to the Staff Health team.

Accountabilities & functional responsibilities

  • Receive employee medical claims and billing statements and verify that all required documents are complete and in order.
  • Contact employees to follow up on missing or incomplete documentation and maintain follow-up until all required information is received.
  • Encode claim information and generate medical claims documentation for billing statements from partner service provider
  • Upload claim documents to the internal platform for validation and monitors the status of submissions.
  • Prepare and send a summary of payment to the Finance unit for payment processing.
  • Update and maintain reimbursement monitoring tracker and billing statement log
  • Conduct periodic reviews of filing systems to identify gaps, outdated records, or organizational improvements.
  • Update and liaise with Staff Health Officers regarding benefit (bout) utilization, particularly for employees whose utilization has reached 75% or above.
  • Provide ad hoc administrative support to the unit or department as necessary and upon request.

Desired profile and skills

CORE COMPETENCIES

  • Accuracy and attention to detail in data entry and document processing
  • Organizational skills and ability to manage competing priorities
  • Discretion and respect for strict confidentiality of personnel and health-related records
  • Strong communication and follow-up skills
  • Team collaboration and service orientation
  • Initiative and continuous improvement mindset

TECHNICAL COMPETENCIES

  • Proficiency in MS Office (Word, Excel, Outlook) and data management tools
  • Experience with claims processing platforms or HR/health information systems (e.g., STM platform or equivalent)
  • Ability to draft and finalize professional correspondence and reports
  • Familiarity with financial documentation and payment processing workflows

Our values

  • At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this

Reports to (role)

  • Staff Health Team Leader

People management responsibilities

No

Scope & impact

The position will focus on administrative/ clerical tasks in both Manila delegation and Global hub Manila. There will be rotation schedule to be present in the two sites.

Relationships

Internal

  • Report and work under the direct supervision of the Staff Health Team Leader.
  • Collaborate closely with the Staff Health Officer on claims documentation workflow, filing, and utilization monitoring.
  • Coordinate with the Finance unit on payment processing vouchers, medical reimbursement summaries, and budget documentation.
  • Liaise with the HR team on matters relevant to employee records and payroll-related health deductions.
  • Serve as the first administrative point of contact for resident staff submitting medical claims.

External

  • Coordinate with medical providers or billing offices for document follow-up and clarification on submission requirements.
  • Interacts with partner health service providers for billing-related correspondence as directed.

Certifications / Education required

  • Bachelor's degree in Business Administration, Office Management, Nursing, or a related field.

Professional experience required

  • Minimum 2 years of administrative experience; experience in claims processing, HR administration, or health services administration is strongly preferred.
  • Experience with claims processing platforms, HR information systems, or health administration tools (e.g., STM platform or equivalent) is an advantage.
  • Familiarity with financial documentation, payment processing workflows, and Finance-HR coordination is an advantage.
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.