The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

With funding from ECHO, the IRC is leading a VITAL consortium that will address increasing health and protection risks for refugees and host communities driven by the ongoing influx of refugees, regular disease outbreaks, and declining funding. The role will support the design and implementation of a localized, integrated, multi-sectoral response to address heightened health and protection risks among refugees and host communities.

Signpost

Signpost is an innovative digital initiative providing the humanitarian community with a platform to reach refugees, asylum seekers and crisis-affected communities around the world with accessible information. Signpost programming will take a holistic approach to address information needs across 13 settlements in Uganda in line with the VITAL consortium project. Signpost is a useful information resource for people in need fosters more in-depth community, more trust, and, most importantly, more utility for its users. 

Signpost will enable refugees and asylum-seekers and at-risk vulnerable refugees and community members to put across their questions and concerns and to receive the information they need to make informed choices about their lives in multiple languages.

Job Overview:

The Service Mapping Officer will lead on the mapping and regular update of services and service providers in response to the needs of clients in 13 settlements. The position will work closely with other signpost staff; all IRC sector leads; humanitarian, governance and development actors among others. The position is integral within the VITAL consortium project and will work closely with protection officers and health teams in publishing content through digital and other diverse channels based on need and responding to clients’ information needs, contributing to the delivery of lifesaving interventions and information for new arrivals and at risk vulnerable populations through coordinated Protection, Multi-Purpose Cash Transfers (MPCT), and Epidemic Preparedness and Response (EPR), ensuring safe and accountable referrals. It supports gap-filling across points of entry, transit, reception centres, and high-caseload settlements, while promoting an area-based, “one team” approach that enhances efficiency, strengthens local partnerships, and enables adaptive responses to emerging crises such as influxes and disease outbreaks.

Major Responsibilities:

  • Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys/FGDs, etc.
  • Develop tools such as new service entry form, service entry update template, and new service provider agreement.
  • Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service map.
  • Maintain ongoing communication with Signpost Product Manager on site strategy, features, and issues.
  • Coordinate with other actors mapping services to avoid duplication of efforts.
  • Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary.
  • Conduct regular field visits when feasible to verify services offered and capture any access barriers.  
  • Reviewing the content and design of the service map on an ongoing basis.
  • Work closely with Signpost moderators who are in direct touch with users to verify service information.
  • Conduct training for service providers on how to use the service map and solicit feedback from providers.

Job Requirements:

Work Experience:

  • At least three to five years of demonstrated experience in mapping of services and development of interactive and physical service maps.
  • Experience working with a humanitarian organization or context.

Demonstrated Skills and Competencies:

  • Previous experience with CMS systems
  • Self-starters must be productive with minimal direction and flexible to sudden changes in requirements.
  • High level of attention to detail.
  • Clear and consistent communication style.
  • Experience in User Centered Design a plus.

Education:  

  • Bachelor’s degree in communication, Journalism, Media, Public information, or another relevant field

Language Skills: 

  • Advanced English language skills, oral and written.

Preferred experience & skills:

  • Experience in content editing
  • Strong writing and proofreading skills
  • Passion for writing
  • Strong interpersonal and time-management skills; shown ability to prioritize and deliver on time.
  • Great attention to detail
  • Strong analytic problem-solving skills
  • Ability to work both independently and in a multifaceted, cross-functional team.
  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.)

NB: This advert will close on 10th May 2026.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.