1. EUSPA AND THE HIRING DEPARTMENT

The European Union Agency for the Space Programme (EUSPA) provides safe, secure, and innovative satellite navigation and communication services for Europe. We advance the commercialisation of Galileo, the European Geostationary Navigation Overlay Service (EGNOS), and Copernicus data and services, while engaging in secure SATCOM (GOVSATCOM & IRIS²), and operating the Space Surveillance and Tracking (SST) Front-Desk. Our work strengthens European autonomy in space technologies, fosters innovation, and supports critical sectors such as transport, agriculture, and economic development across the EU. For more information on the EUSPA and the EU Space Programme, click here.

At EUSPA, we aim for our workforce to be representative of European society and strongly welcome applications from all qualified candidates. We actively seek to create a workplace where each staff member feels valued and respected, can give their best and can develop to their full potential. We believe that diversity drives excellence, and we are committed to creating an inclusive environment where everyone can thrive and contribute to our shared mission.

To promote diversity and establish a geographically balanced pool of candidates, we strongly encourage applicants from Member States which are lesser represented in the Agency workforce to apply. These Member States are currently Austria, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovenia and Sweden. Recruitment will however remain strictly based on the merits of all applicants and no advantage will be given and no positions will be reserved for nationals of any specific Member State.

The Security Operations and Monitoring Department (SOM) undertakes security operations (incl. security monitoring and cyber-defence at the Security Operations Centre and Public Regulated Service (PRS) provision) and monitoring (incl. performance assessment) of all ground and space elements of the Union Space Programme component. It will ensure the readiness of the corresponding operational teams and infrastructure through the continuous operations of the Galileo Security Monitoring Centre (GSMC) and the Galileo Reference Centre (GRC) facilities, with the support of teams from other departments, to ensure the daily effective implementation of the Security Operations and Monitoring functions.

The job holder is expected to relocate to Saint-Germain-en-Laye, one of the more affluent suburbs of Paris. However, frequent missions and possible temporary detachment to GSMC Backup site (Madrid, Spain) or GRC (Noordwijk, The Netherlands), and occasional travel to Brussels (Belgium) and Prague (Czech Republic) and other locations are foreseen for this post.

2. TASKS AND RESPONSIBILITIES

We are looking for a Governmental Services Operator who will work in a 24/7 shift duty roster to primarily ensure the provision of governmental services (including Public Regulated Service (PRS)), in line with the EU Space Programme Regulation (EU)2021/696 and the Council decision (CFSP) 2021/698 5.

In addition, the job holder will support the Security Operations Centre (SOC) hosted at GSMC, and contribute to the security monitoring of the ground segment of Galileo and other components of the Union Space Programme in incident detection, monitoring and response management.

The successful candidate will be required to obtain a SECRET UE/EU SECRET personal security clearance prior to undergoing training and certification for their operational role, and to maintain their technical competencies and certification (internal and external) as part of the ongoing duties.

The jobholder will be entrusted with the following main tasks and responsibilities:

  1. Governmental Services Operations
  • Ensure the timely execution of Governmental services procedures, delivery of access and deconfliction management (currently with main focus on PRS), and supervision of the Galileo system PRS Signal in Space health status;
  • Provide advice to Member States to support the use of the PRS and liaise with national Competent PRS Authorities (CPA);
  • Support the execution of joint operational exercises and contingency tests with national Competent PRS Authorities.
  1. Incident escalation and crisis management
  • Investigate any degradation of the Governmental and SOC services, as well as process the system anomalies, incidents and notifications from national Competent PRS Authorities;
  • Contribute to official recommendations provided to the EU decision-making bodies on the continuity of services, including actions required to maintain it, supporting the Crisis Management and implementing the instructions issued by the relevant authorities in the frame of CD-698.
  1. Contribute to continuous improvement and operational readiness
  • Participate and contribute to the review and evolution of operational processes, including PRS access, incident handling, security monitoring and Council Decision 698, as part of the continuous improvement and lessons learnt exercises;
  • Support the validation of the new releases of operational equipment and new service milestones.
  1. Support and coordination activities
  • Monitor the security and system status of the Components of the Union Space Programme included in the GSMC Security Operations Centre (SOC) perimeter, handle Incidents and security alerts, operate the GSMC Ticketing System to log and trace the full incident handling process, in line with the operational procedure;
  • Liaise with other EUSPA departments, notably in the area of Administration, to ensure the execution of related corporate tasks, such as planning, reporting, administration, financial & budget management, risk management, when needed;
  • Contribute to other tasks of the SOM department or the GSMC, as necessary.

The job holder will be required to work on systems deployed at GSMC as part of a 24/7 shift working and stand-by duty roster in line with the EUSPA’s applicable rules.

Prior to certification and shift operations, the role will be primarily a normal ‘day-time’ job contributing to the development of operations.

[5] Council decision (CFSP) 2021/698 of 30 April 2021 on the security of systems and services deployed, operated and used under the Union Space Programme which may affect the security of the Union.

3. ELIGIBILITY CRITERIA

We welcome applications from all candidates who meet the following eligibility criteria, on the closing date for application:

  1. Have a level of education which corresponds to completed university studies6 of at least three years attested by a diploma
  2. Be a national of a Member State of the European Union, Iceland, Norway or Switzerland
  3. Be entitled to their full rights as citizen
  4. Have fulfilled any obligations imposed by the applicable laws concerning military service
  5. Meet the character requirements for the duties involved7
  6. Have a thorough knowledge (minimum C1 level) of one of the languages of the European Union8 and a satisfactory knowledge (minimum B2 level) of another language of the European Union8
  7. Be physically fit to perform the duties linked to the post9

Contract agents from EUSPA and other EU agencies are also invited to apply in accordance with the following EUSPA rules:

https://www.euspa.europa.eu/sites/default/files/2024-04/conditions_of_employment_of_contract_staff_ca.pdf

[6] Only study titles that have been awarded in EU Member States or that are subject to the equivalence certificates issued by the authorities in the said Member States shall be taken into consideration. Qualifications/diplomas awarded in the United Kingdom until 31/12/2020 are accepted without further recognition. For diplomas awarded in the United Kingdom after this date (from 01/01/2021), a NARIC recognition is required: https://www.enic-naric.net/

[7] Prior to the appointment, the successful candidate will be asked to provide a Police certificate confirming the absence of any criminal record.

[8] The languages of the EU are: Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovene, Spanish, Swedish. The level shall be determined according to the Common European Framework of Reference for Languages.

[9] Before a successful candidate can be appointed, they will be medically examined by a selected medical service so that the Agency will be satisfied that they fulfil the requirement of Article 28(e) of the Staff Regulation of Officials of the European Communities.

4. SELECTION CRITERIA

All eligible applications that meet the criteria outlined above will be fairly and objectively assessed against the selection criteria based solely on the information candidates provide in their applications. The Selection Board responsible for this selection will determine the criteria to be assessed in the various phases of the selection procedure (assessment of the application forms, interview and written test) prior to being granted access to the names of the applicants.

The selection is based on a comparative assessment of eligible candidates against all the selection criteria. Even candidates who do not excel in every single criterion may still be successful in the overall assessment and are therefore encouraged to apply.

When completing the online application, please clearly highlight your relevant skills and experiences that demonstrate how your profile aligns with the requirements below.

Professional experience and expertise

  1. Experience in managing Information Technology (IT) service requests ensuring service delivery, in line with established operational procedures and processes, preferably gained in an international environment;
  2. Experience or knowledge of space operations;
  3. Experience in working on 24/7 shifts or on-call/stand-by in a technical or operational environment;
  4. Experience in financial, procurement and contract management will be considered as an advantage;
  5. Excellent command of both written and spoken English;

Required competencies

  1. Motivation for the post;
  2. Effective communication;
  3. Customer focus and service orientation;
  4. Transversal collaboration and working in teams;
  5. Result orientation, prioritising and organising.

We warmly encourage candidates from all backgrounds, experiences, and identities to apply. Your unique perspective and talents are valued and essential to our success.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.