Job Title: IT Specialist

The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Sudan since 2004, delivering life-saving programming in protection, emergency response, shelter, food security and livelihoods, disaster risk reduction, camp management, and humanitarian mine action. DRC has implemented projects in Central Darfur, South Kordofan, Gedaref, Port Sudan, and White Nile. Sudan hosts one of the largest displaced populations in Africa, with over 3.7 million internally displaced people and over 1.1 million refugees from South Sudan, Ethiopia, Eritrea, Central African Republic, Chad, Yemen and Syria. Against a background of political crisis, Sudan faces economic and social turmoil, with sharp increases in food and energy costs, further exacerbated by disease outbreaks and ongoing conflict.

POSITION PROFILE

Responsible for the configuration, implementation, and maintenance of all IT technologies with focus on efficient setup, maintenance and administration of all DRC hardware, software and local networks. Ensure accessible and high-quality IT support and training to users, while continually assessing and identifying the most appropriate IT solutions to meet the organization’s changing needs. Ensure ample resources for the Field offices with ability to independently manage DRC ICT system with periodic reporting

DUTIES & RESPONSIBILITIES

Responsibilities:

  1. Provide (ICT) technical support services to end-users.
  • SoPs for troubleshooting, resolutions and records of users' problems & solutions offered
  • Act as primary focal person for IT related issues and concerns.
  • Ensure user support (Help Desk) and advice on ICT related matters (L3)
  • Troubleshoot, resolve, and keep reported records of users' problems & solutions offered not limited to IT, DRC Dynamics (L3)
  • Ensuring Compliant image installation of OS on computers as per the updated version from DRC HQ (L3)
  • Ensure usage of DRC official tools (e.g. cloud storage)
  • Install and configure the ICT infrastructure (hardware, software, telecommunications) and information systems in alignment with HQ guidelines
  • Install, configure, and maintain security for LAN/WAN, Firewall, Internet, wireless, and remote access services while complying with DRC Service Level Guidelines/Standards.
  • Look into connectivity solutions for countries of concern and advise accordingly.
  • Analyze local requirements and update HQ on the systems used
  • Implementation of global systems and applications
  • Provide on-call/remote technical support not limited to the duty station assigned (L3)
  • Provide induction and User Guide packages for newly joining staff.
  • Provision of technical setup for meetings
  • Coordination with service providers including ISP and liaison as necessary
  • ICT Tracking equipment and asset management including liquidation.
  • Responsible for Implement new software systems, and undertaking upgrades of existing systems, ensure standards on all computers in line with the DRC standards and guidelines.
  • Periodic checks to field offices in coordination with logistics to provide IT support and trainings.
  • Ensure proper IT focal points system at field level and provide remote support whenever possible.
  • Analyzing local IT solutions, practices and requirements and relaying to DRC HQ IT
  • Recommend Information Technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements reporting to DRC HQ IT
  • Periodic checks to field offices in coordination with logistics to provide IT support and trainings.
  • Ensure proper IT focal points system at field level and provide remote support whenever possible.
  1. Collaborate with the line Manager to:
  • Have an overview of resources in the areas of responsibility.
  • Manage the IT needs and set targets aligning with the HQ and country guidelines.
  • Ensure DRC IT policies are adhered and in place
  • Timely notifying management of IT needs and requirements in the assigned location; assist in procurement of ICT goods and services, benchmarks, preparing technical specifications. 
  • Implement new software systems/solutions and undertaking upgrades of local systems as per the DRC standards and guidelines.
  • Work on documentation, and implementation of various local systems. Create and maintain good technical documentation,
  • Implement the ICT component of the business continuity and disaster recovery plans for the assigned offices
  1. Additional tasks
  • Support users in Dynamics (DRC’s ERP Software) as super user (with relevant training) –in support from Dynamics superusers or HQ Dynamics team
  • Stay current with technology changes, applicable systems, industry trends and developments especially in Networking Infrastructure and new wireless networking trends coupled with third party power tools to optimize the performance of remote access.
  • Training and Facilitation – Transfer of necessary knowledge to the staff to increase the broader understanding of Information Technologies potential. 
  • Analyze and document user requirements and manage the design, development and implementation of required systems and applications
  • Responsible for providing specialized knowledge and operational know-how within a specific discipline. May also have technical line responsibilities, and at times operational matters
  • Be part of Global ICT Support when required.

On request, perform any other additional duties assigned by the supervisors
SKILLS AND EXPERIENCES

  • Minimum of 5 years’ experience working with computer, network administration with end user support
  • Minimum of 5 years’ experience working with INGOs in similar role
  • Proficient with Microsoft products not limited to Office Suite, cloud and technologies and Windows
  • Understanding Digitization and impact on our systems
  • Proven ability to prioritize tasks, meet deadlines and work with minimal supervision in high pressure environment with multiple tasks, changing priorities, and changing resources
  • Familiarity with satellite equipment handling and configurations not limited to LEO setups, VSATS etc as well as gsm networks for both mobile and data connectivity
  • Excellent interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross-cultural context.

A team-focused mentality with the proven ability to work effectively with diverse stakeholders

EDUCATIONAL QUALIFICATIONS:

  • At least bachelor’s degree in computer sciences or other closely related engineering/science fields, or a first university degree with relevant combination of academic and professional qualifications.

LANGUAGES

  • English with good communication skills
  • Proficiency in Local Language

ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

  • Striving for excellence: You focus on achieving results while maintaining efficient processes.
  • Collaborating: You engage with relevant stakeholders and encourage constructive feedback.
  • Taking the lead: You take ownership of tasks and are open to innovation.
  • Communicating: You are clear, concise, and respectful in your communication.
  • Demonstrating integrity: You uphold and promote the highest ethical standards and DRC's Code of Conduct.

POSITION DETAILS

  • Type of contract: National
  • Contract Length: 12 months
  • Band: N.M.G.1
  • Salary Range Starting from: USD 2,300.00
  • Duty station: Port Sudan
  • Start date: As soon as possible
  • Closing Date for Application: 24/May/2026

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national employees.

WHAT WE OFFER      

  1. Two Bonuses (during two Eid festivals)
  2. National Social Insurance
  3. Medical Insurance Allowance
  4. Excellent Working Environment and Opportunity for Growth
  5. Various Learning and Development Platforms

APPLICATION PROCESS

  1. Applications must be submitted through the mentioned link on the page by clicking on Apply Button.   
  2. All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.   
  3. Mentioning three referees' details of your present supervisor and HR along with past employment supervisor with CV.

DRC as an employer

By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

If you have questions or are facing problems with the online application process, please visit Help applying | DRC Danish Refugee Council

Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. Weare committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.

Note: Applications sent by email will not be considered. In addition, DRC doesn’t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless.

If you have questions, you can visit our FAQ page. 

For further information about the Danish Refugee Council, please consult our website: www.drc.ngo.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates are particularly encouraged to apply to bridge the gender gap. 

Equal Opportunities: DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race,

marital status, or other protected characteristics.   

***FRAUD ALERT***

It has been brought to the attention of the Danish Refugee Council (DRC) that there have been instances of fraudulent job offers, purporting to be from DRC in Sudan. These offers reportedly concern fraudulent employment opportunities to applicants asking for money. DRC would like to stipulate that the organization never charges or accepts any money from job seekers during the recruitment process. DRC recommends that you do not respond to unsolicited offers of employment.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.