Payroll Assistant

The United Nations Office for Project Services Global Shared Service Centre (GSSC) was established to deliver efficient, standardized, and cost-effective transactional services that strengthen the operational capacity of UNOPS worldwide. The GSSC provides high-quality support in key areas including personnel contract administration, payroll, finance, and accounting.

For young professionals, working at the GSSC offers a valuable entry point into the United Nations system through essential back-office service delivery functions. The Centre provides a dynamic, collaborative, and development-oriented environment that enables staff to gain practical experience, build professional competencies, and develop a strong understanding of UNOPS operations and the broader UN system.

The presence in Thailand is anchored by the Global Shared Service Centre (GSSC). This unit was specifically established to provide internal, global, and cost-effective transactional services that enhance the overall operational capacity of UNOPS. By standardizing systems and procedures from its Bangkok hub, the office ensures that the organizational infrastructure remains robust and capable of supporting global mandates from a centralized, high-performing location within the region.

The Shared Services Centre (SSC) delivers policy guidance, operational support, and high-quality transactional services to UNOPS offices globally, including administrative support for HQ and Copenhagen-based personnel. SSC comprises three core teams: HQ Administration & ICT Helpdesk, Corporate Administration, and Health, Safety, Social and Environment (HSSE). As a client-focused and value-adding partner, we contribute to organizational effectiveness by enhancing cost-efficiency, streamlining administrative operations, strengthening compliance, and mitigating risk across service areas

Under the guidance and supervision of the GSSC Payroll Manager and the day-to-day guidance / direct supervision of a Payroll Officer / Payroll Senior Officer, the Payroll Assistant supports the provision of payroll services in the GSSC and ensures high quality, accuracy, and consistency of work. The Payroll Assistant promotes a client-oriented approach consistent with UNOPS rules and regulations.

The Payroll Assistant supports the accurate and timely administration of payroll services provided to personnel. The incumbent is responsible for ensuring compliance with UN/UNOPS rules and regulations, maintaining data integrity and confidentiality, and contributing to efficient financial and human resource operations.

1.Process UNOPS payroll accurately and on time.

• Process and maintain UNOPS personnel payroll information, including new hires, terminations, changes in pay and deductions, and payment instructions.

• Calculate and process personnel pay, including earnings and deductions.

• Maintain and update payroll records and databases

• Archive payroll supporting documents properly

• Reconcile and balance payroll accounts

• Keep abreast of changes in UN/UNOPS payroll policies and rules

• Collaborate with payroll stakeholders to ensure the payroll process is in compliance with  UNOPS regulations and rules

2.Respond to payroll-related queries/requests and resolve payroll-related issues

• Attend to payroll-related queries timely and accurately, and ensure responses to queries conform to the provisions, rules, and regulations of UNOPS

• Investigate erroneous entitlements and take appropriate corrective actions.

• Make adjustments in a timely manner to counteract previous mistakes and get payroll back in balance

• Maximize the use of technology to keep the projects/clients informed of their payroll elements and changes thereto, and communicate with local offices regarding missing documentation or any other issues related to discrepancies between their entitlements and claims. 

• Provide payroll reports to the stakeholders in compliance with the UNOPS  Financial Rules and Regulations 

• Support relevant coordination with the internal stakeholders and/or ad-hoc payroll adjustment process in alignment with the monthly payroll account reconciliation

• Coordinate with internal stakeholders to ensure quality administration and payroll process

3.Support in the facilitation of knowledge building and knowledge sharing, focusing on the achievement of the following results

• Participate in the training for the operations/ projects personnel on Payroll

• Contribute to knowledge networks and communities of practice

• Perform testing for the accuracy of the implementation and/or system enhancement

Required:

• Secondary school (or equivalent) with 4 years of relevant experience OR

• A bachelor’s degree (or equivalent) in any discipline with 0 years of relevant experience is required.

Desired:

• A globally or nationally recognized professional certificate in Payroll is desired.

Required:

• Relevant experience is work in any area of supporting payroll, accounting, HR administration, and/or General Administration.

• Experience in the use of collaboration and productivity tools (e.g. MS Office, G-Suite, etc) and web-based management systems are required.

Desired:

• Experience of working in multicultural environments or UN system organizations in a developing country is desired.

• Experience in development or humanitarian contexts is desired

• UNOPS does not accept unsolicited resumes. 
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
  

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.