About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

The Program Summary

Mercy Corps’ Sudan crisis response seeks to meet the humanitarian needs of vulnerable Sudanese and other conflict-affected people across the country.  Mercy Corps Sudan is recognized as a leader in market systems, agricultural, and food security and building on this experience, the MC Sudan humanitarian program will layer in resilience and other program activities where appropriate and feasible to do so.  Assistance is delivered with a focus on needs, in partnership with local actors and civil society.

Collective Sudan (CS) (formerly the Cash Consortium of Sudan-CCS) is an innovative nexus partnership platform formed in August 2023, bringing together 19 organizations committed to delivering more effective assistance through a harmonized cash-plus approach. Building on its initial operational experience, Collective Sudan has evolved into a more established platform, strengthening its systems, partnerships, and collective approach to delivery. Guided by global best practice and evidence-based design, Collective Sudan works across Sudan – including hard-to-reach areas – to provide inclusive, scalable, and integrated interventions that meet urgent needs while supporting foundations for recovery and resilience. By leveraging cash and markets to address multi-sectoral basic needs, Collective Sudan strengthens civil society and promotes economic stability while catalysing more coordinated, efficient and impactful humanitarian action and recovery.

Cash and Voucher Assistance (CVA) is a proven, transformative approach in humanitarian and resilience building interventions, and a cornerstone of the humanitarian reset agenda. By positioning cash as the default modality, Collective Sudan enables choice and dignity aligned with accountability and people-centred design, while reducing harmful coping strategies and supporting local markets. CVA is faster, more cost-efficient than in-kind aid, and strongly preferred by communities. Through CVA and complementary interventions, Collective Sudan addresses complex, multi-sectoral needs, supports localization, and promotes economic recovery.

At the time of writing, Collective Sudan includes (full and associate members alphabetically): Acted, ADD, AMVO, AORD, ASSIST, CAFA, CARE, Concern Worldwide, CORE, GOAL, HOPE, IMPACT Initiatives, IRC, Mercy Corps (Lead), NIDAA, NRC, PORD, SORR, & SUDO.

The core pillars of the CCS response include: 1) basic needs through cash assistance both at the community level through Group Cash Transfers (GCTs) delivered to Community-Based Organizations (CBOs), as well as at the household-level through Multi-Purpose Cash Assistance (MPCA); 2) strengthening market systems to ensure resilience of key market actors and supply chains as well as strengthening the availability and affordability of key commodities; 3) strengthening capacity of local partner organizations with an emphasis on accompaniment and mentorship; and 4) generation of learning and evidence to inform broader response efforts.

The Department Summary

The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the operations functions. The overriding objective for all administration and logistics operations is the prompt and effective provision of support services to Mercy Corps’ beneficiary populations in compliance with donor specifications.

General Position Summary

The Administrative Assistant will contribute to smooth support functions for the Collective Sudan (CS). Working under the guidance of the Administration Coordinator, the Administrative Assistant is responsible for the implementation and follow-up of routine administrative tasks. This includes supporting meeting and event logistics, maintaining organized records, assisting with procurement and payment processes, and support for team members, such as travel.

Essential Responsibilities

ADMINISTRATION

  • Support the CS Secretariat team in coordinating day-to-day meetings, including booking and setting up meeting rooms, and preparation of basic IT setup for virtual
  • Assist in the preparation and logistical support of workshops and trainings, including venue coordination, refreshments, materials preparation, and on-site support
  • Support in flight, VISA, permit, hotel and taxi booking for staff and consultants
  • Maintain organized filing systems of the procurement and payment trackers electronically
  • Maintain and update trackers for key administrative tasks such as lease/contracts, consultancies, and office requirements, and flag pending actions
  • Support the preparation and follow-up of payment documentation for vendors, consultants, and service providers
  • Assist in basic procurement processes including preparing purchase requests, collecting quotations, maintaining records, and following up on approvals
  • Support day-to-day office operations by coordinating stationery and office supplies, and assisting with office maintenance needs
  • Maintain asset inventory records for office supplies and support tracking of basic office equipment
  • Provide routine administrative support to staff and visitors, including coordination of meetings and logistics
  • Ensure accuracy, timeliness, and compliance with Kenya law and Mercy Corps/donor policies in all assigned administrative tasks and maintain confidentiality at all times
  • Any other tasks that may be required to support CS administration function

      SAFEGUARDING 

      • Actively learn about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
      • Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
      • Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

      Supervisory Responsibility

      None

      Accountability

      Reports Directly To: Administration Coordinator (CS)

      Works Directly With: Collective Sudan Secretariat, Sudan INGO Forum Secretariat, Mercy Corps Kenya Operations and Finance teams

      Accountability to Participants and Stakeholders

      Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

      Minimum Qualification & Transferable Skills

      • Business Administration (BA) or a degree in a relevant field 
      • Minimum of 1-2 years’ field experience in administrative or operational support functions, including procurement, logistics and human resources management, with a humanitarian non-governmental organization, including 1 year in a field emergency/relief setting
      • Experience in setting up and managing administration and logistics management systems
      • Demonstrated understanding of complex emergencies, related security concerns, and appropriate responses to such emergencies
      • Excellent negotiation, representation skills and the ability to work comfortably with an ethnically diverse staff
      • Demonstrated attention to detail, ability to follow procedures and meet deadlines
      • Demonstrated ability to live, work and solve problems independently and effectively in extremely remote locations
      • Demonstrated ability to effectively manage multiple teams in different locations in a high-pressure environment
      • Strong computer skills in Microsoft Office applications required
      • Excellent verbal and written English communication skills required; good knowledge of Swahili and other local languages desirable

      Success Factors

      They will be Meticulous with an excellent sense of judgment, ability to: multitask, work independently, prioritize and show initiative as well as ability to coordinate and work effectively with diverse teams in a multi-cultural set up and thorough understanding on logistical challenges, market mechanism and supply chain dynamics.

      Living Conditions / Environmental Conditions

      The position is based in Nairobi.

      Ongoing Learning

      In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

      Team Engagement and Effectiveness 

      Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

      We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

      Equal Employment Opportunity

      Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

      Safeguarding & Ethics

      Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

      As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

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      Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.