SVN 2026-04 Operations Airport Assistant

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

For the purpose of this vacancy, applications are welcome from internal and internal-equivalent candidates.

Organizational Context and Scope

Under the direct supervision of the Senior RMM Associate, and in coordination with the Migrant Protection and Assistance Head of Unit, the incumbent will assist in the implementation of the different projects of the MPA Unit, mainly Assisted Voluntary Return and Reintegration (AVRR) and any other movement management related activity or project, such as Resettlement and Relocation. 

Responsibilities

1. Receive incoming AVRR applications and registering them in relevant databases, including dispatching to the correct focal points;
2. Support the organization and administrative c-ordination of pre-departure formalities for AVRR applications: liaising, as instructed, with Fedasil and relevant referral partners, IOM missions in transit and upon arrival, embassies and consulates for the delivery of travel documents; supporting the preparation of the applicants’ departure packages and assisting with departure arrangements; 
3. Assist in compiling and verifying project statistics and supporting the preparation of donor reports; 
4. Provide flight bookings in line with IOM’s internal rules and systems; 
5. Provide in-person assistance to IOM migrants, departing from Belgium at Brussels Airport using an IOM vehicle, with departure formalities, including check-in, security check and border control, and guide them to the boarding gate. Exceptionally, and when operationally required, assistance may also be provided at another airport in Belgium;
6. Assist IOM migrants at designated bus meeting points, including travelling to the meeting locations departing from Belgium,  provide them tickets and guide them through the departure formalities; 
7. Assist with the reimbursement of reinstallation grants, excess luggage, costs related to travel documents, transportation costs, a.o. in the framework of the programme possibilities and eligibility, to migrants departing from Belgium, whenever necessary and as instructed; 
8. Assist in preparing the necessary cash money in a timely manner; 
9. Keep a basic financial record of expenditures as instructed by the Resource Management Officer and make sure the balance is correct. Record financial transactions on a daily basis and report them to the Finance unit as per timelines instructed; 
10. Provide transit assistance to IOM beneficiaries at Brussels Airport, in coordination with IOM colleagues in the departure and arrival countries whenever necessary, and follow up on the incoming transit requests and approvals; 
11. Assist IOM migrants arriving in Belgium by travelling to Brussels Airport, welcoming them at the arrival gate, assist with border control, luggage collection and customs formalities; 
12. Report issues encountered during airport duties to the RMM Associate and draft an incident report. 

Qualifications

Required Qualifications and Experience

Education

• Bachelor’s degree in business administration, business management, or a related field from an accredited academic institution with two years of relevant professional experience;

OR 

• High school diploma with four years of relevant professional experience. 

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience and Skills

• Experience in the area of AVRR;
• Proven working experience in the area of IOM Movement Operations;
• Knowledge of IOM proprietary tools: MiMOSA Web, ATOMS;
• Knowledge of Amadeus Global Distribution System; 
• Proven working experience at Brussels Airport; 
• Valid EU driving licence (category B) and ability to drive a manual vehicle.
• Strong organizational and time-management skills; 
• Good communication and interpersonal skills, applied in a professional environment;  
• This position requires working in shifts, meaning irregular working hours. 

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English, and French or Dutch is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

• Please refer to this link for guidance on IOM Job Category.
• Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
• This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
• IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
• IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
• IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
• No late applications will be accepted. Only shortlisted candidates will be contacted.
• For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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