Caregiver

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the direct supervision of the National Project Officer and in close coordination with the AVR Hub team and relevant technical units (e.g., Protection, Health), the Caregiver will have the following duties and responsibilities:

Responsibilities

1. Assist with the daily upkeep and functioning of the AVR Hub accommodation facilities, in line with established rules, procedures, and operational standards.

2. Support the condition, cleanliness, and hygiene of accommodation premises, including rooms and common areas, and report maintenance or facility-related issues to the supervisor or relevant service providers.

3. Assist with minor maintenance works and repairs and follow up on any infrastructure or facility-related issues, as instructed.

4. Assist in the distribution of basic items and supplies to accommodated beneficiaries, including hygiene and clothing kits, and inform the supervisor when replacement is required.

5. Assist beneficiaries in following accommodation schedules, common spaces, and house rules under the guidance of the supervisor.

6. Support food provision arrangements, where applicable, including the distribution of meals and reporting issues when identified.

7. Maintain regular communication with beneficiaries regarding accommodation-related matters, including house rules, daily routines, and available facilities.

8. Assist with logistical arrangements related to beneficiaries’ movements, including assistance with transfers to airports or other locations, as instructed by the project team.

9. Communicate daily operational needs or accommodation-related issues to relevant staff members, as instructed.

10. Support beneficiaries in following accommodation procedures related to personal daily activities (e.g. laundry).

11. Undertake other duties as assigned. 

Qualifications

Required Qualifications and Experience

Education

• High school degree / certificate with three years of relevant work experience; or
• Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with one year of relevant working experience.
   

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Familiarity with direct assistance to migrants and/or refugees or familiarity in working in a multi-cultural environment is desirable.
• Previous working experience with vulnerable migrants or semi-independent living units is an advantage.
   

Skills

• Strong interpersonal and communication skills in a multi-cultural setting.
• Strong organizational skills.
• Strong work ethics and commitment to humanitarian principles.
• Good level of computer literacy.
   

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, Fluency in English and Greek (written and oral) is required.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

The accommodation facility will operate on a 24/7 basis, including weekends and public holidays. Staffing will be organized through rotating shifts to ensure continuous care and supervision.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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