Global Market Development Professional Digital Fundraising – Secondment

Additional Locations
JO-Amman | SN-Dakar | IN-Faridabad | BO-La Paz | KE-Nairobi | MK-Skopje | AT-Vienna

Posted Date
3 hours ago(15/05/2026 17:36)

Region
International Office (IO)

Function
Fund Development

Employment type
Limited Full-Time

Global Market Development Professional Digital Fundraising – Secondment

Unit: GlobalMarket & Corporate Partnership Development – MA Development & Support (IDS)

Location: Innsbruck, Vienna (Austria), Dakar (Senegal), Addis Ababa (Ethiopia), Nairobi (Kenya), Skopje (Macedonia). Other locations where SOS has a registered presence may be considered. Work permits in the preferred work locations would be desirable

Secondment Arrangement: This position is offered as a secondment assignment at least until the end of 2026 (but maybe even longer depending on the needs and the mutual agreement). Selected colleagues are expected to dedicate a minimum of 50% of their working capacity to this role alongside their existing responsibilities.

The Market Development area supports and strengthens fundraising capacity across the federation by equipping Member Associations (MAs) and other stakeholders with market intelligence, readiness assessments, and targeted support to unlock and grow sustainable income streams. It contributes to the sustainability, diversification and maturity of fundraising efforts by aligning market opportunities with organisational capabilities, promoting knowledge sharing and capacity-building frameworks, and supporting the effective use of strategic funding initiatives such as the Impact Fund for Children (IF4C), an initiative of Children’s Villages Worldwide.

Purpose of the job

Depending on the selected service packages, advises Member Associations on the development and implementation of the individual giving strategies with a strong focus on digital acquisition and growth.

Tasks and Responsibilities

  • Lead and support Member Associations (MAs) in the design and implementation of integrated fundraising strategies, with a strong focus on digital acquisition and growth. This includes conducting market assessments, identifying digital opportunities, planning multi-channel acquisition strategies, setting performance targets, and forecasting sustainable income growth.
  • Plan, launch, and scale digital fundraising channels (e.g., paid social, lead generation, C2C funnels, website conversions) alongside Telemarketing, ensuring full operational readiness, strong vendor coordination, and achievement of cost-per-acquisition (CPA), ROI, and payback targets.
  • Design and optimize end-to-end donor journeys, including acquisition, conversion, onboarding, retention, and reactivation. Implement data-driven lifecycle strategies (welcome flows, upgrades, churn prevention) with a specific focus on maximizing the performance and sustainability of fundraising investments.
  • Drive digital transformation and infrastructure readiness in MAs by advising on and supporting:
    • CRM systems (e.g. Salesforce)
    • Marketing automation and donor journey tools
    • Payment systems and recurring giving solutions
    • Website and donation journey optimization
  • Deliver targeted capacity building by designing and facilitating onboarding programmes, training, and workshops focused on:
    • Digital fundraising and performance marketing
    • Data-driven decision making
    • Donor lifecycle management
  • Enable peer-learning and sharing of best practices across markets to strengthen local capabilities.
  • Monitor, analyze, and optimize performance by interpreting fundraising data and key KPIs (conversion rates, retention, LTV, ROI). Translate insights into clear, actionable recommendations and growth experiments, and systematically share learnings across regions.
  • Advise on digital fundraising team structures and digital capabilities, including defining role profiles (e.g. digital fundraisers, CRM specialists), competency frameworks, and supporting recruitment and onboarding of key fundraising roles in Member Associations.
  • Coordinate effectively with internal and external stakeholders, including Member Associations, investors (IF4C), digital vendors, and agencies. Support vendor selection, onboarding, and performance evaluation, ensuring strong execution and accountability.
  • Ensure alignment with financial, compliance, and system processes, including budgeting, forecasting, and reporting. Uphold global standards in data protection, safeguarding, and brand compliance across all fundraising and digital activities.

Responsibilities to Uphold Safeguarding (standards) and Promote a Safe Environment

As someone working for or on behalf of SOS Children’s Villages, you are responsible for helping to create and maintain a safe and protective environment for staff, as well as for the children, young people, and adult programme participants supported and cared for by SOS Children’s Villages. You are expected to:

  • Commit to the Code of Conduct and reflect on the safeguarding implications of your work on an ongoing basis.
  • Actively participate in team discussions to identify risks and share and apply preventative and mitigation measures and strategies.
  • Integrate safeguarding principles into your daily decisions and tasks.
  • Report any safeguarding concerns promptly and in line with procedures.
  • Promote values-based culture, accountability and zero tolerance of harm.

Requirements

  • ​Essential: Bachelor’s degree in marketing, Business Administration, Economics, Data/Analytics, Digital Media, or a related field.
  • Desirable: Master’s degree in a relevant field and/or professional certifications in Digital Marketing, Performance Marketing, Data Analytics, Project Management (e.g. PMP, PRINCE2), or similar.
  • 5–8+ years of experience in digital fundraising, individual giving, or performance/growth marketing, with a strong focus on online donor acquisition and conversion.
  • Proven track record in planning, launching, and scaling digital campaigns, including lead generation, paid social (e.g. Meta), and conversion funnels.
  • Demonstrated experience in coordinating and implementing multi-channel individual giving strategies, integrating digital channels with Telemarketing, C2C, or other acquisition streams.
  • Experience working in international, multi-market, or federated environments (preferably NGOs/INGOs) is highly desirable.

Technical Skills (with level of proficiency)

  • Digital fundraising strategy and digital channel setup (Telemarketing) – Advanced
  • Donor retention and lifecycle journey design – Advanced
  • Project coordination and delivery in multi-stakeholder environments – Advanced
  • Data analysis and interpretation of key performance indicators – Intermediate
  • Training and facilitation for fundraising teams – Advanced
  • Knowledge of IF4C/funding processes – (desired)
  • Stakeholder and vendor management – Intermediate
  • Data and systems literacy (Excel, CRM systems, etc.) – Intermediate
  • CRM systems (e.g., Salesforce) and business intelligence tools (desired)
  • Fundraising forecasting, modelling, and knowledge of sector trends (desired)
  • Investment portfolio analysis (desired)
  • Knowledge of peer benchmarking networks (desired)

Other Competencies and Soft Skills

  • Agile communication skills
  • Strategic thinking
  • Analytical skills
  • Collaboration
  • Results orientation
  • Proactive initiative
  • Inclusiveness
  • Presentation and facilitation skills (desired)

Ways of working:

  • Global collaboration and communication – Working effectively across countries, cultures, and time zones by maintaining clear communication, transparency, and shared understanding within distributed teams.

  • Cross-functional collaboration – Working closely with colleagues across different functions and areas of expertise to combine knowledge, solve problems collectively, and deliver meaningful outcomes aligned with the organisation’s mission.

  • Effective collaboration within matrix structures – Working constructively within solid and dotted reporting lines by maintaining open communication, aligning priorities with both line and functional managers, and ensuring clarity on roles, responsibilities, and expectations to support coordinated delivery across teams.

  • Flexibility and adaptability – Remaining responsive to evolving contexts and adjusting priorities, approaches, and ways of collaboration as projects, services, or organisational demand evolve.

  • Ownership and accountability – Taking responsibility for advancing tasks and initiatives, proactively addressing obstacles, and ensuring that commitments, decisions, and actions are carried through to completion, taking initiative within your scope of responsibility rather than waiting for direction.

  • Strengthening member associations and their autonomy – Ensuring that knowledge, tools, and lessons from projects and services are shared with member associations so they can learn from the work carried out and progressively strengthen their capacity and independence.

  • Continuous feedback and transparency - Contributing to a culture where feedback and data are shared openly and constructively, enabling teams and stakeholders involved to reflect, learn, and continuously improve their work and impact.

What We Stand For

SOS Children’s Villages is committed to creating andmaintaininga caring and protective environment, which promotes its core values, and prevents and addresses child abuse and exploitation. We strongly condemn all forms of child abuse and exploitation, be it within or outside of our organization, and always respond to any case of proven,allegedor attempted abuse within our sphere of influence according to its nature. Efforts ensure that mechanisms are in place to raise awareness, aid prevention, encourage reporting and ease response. They range fromhuman resource development actions such as training and counselling to measures such as suspension, dismissal, and legal action.

SOS Children’s Villages is committed to creating andmaintaininga safe working environment for our staff, the children and young people and the communities that we work for. The organization prohibits harassment,exploitationandabusesby or of any employee, supervisor, manager, child, young people, community, contractor, applicant, or other individual with whom SOS Children’s Villages employees come into contact by virtue of their work. All employees are expected to carry out their dutiesin accordance withour prevention and protection against Sexual Harassment, Exploitation and Abuse policy.

In addition, SOS Children’s Villages applya zero-tolerance concerning any fraud situation. The organization does not charge a fee at any stage of the recruitment process.

Successful candidates will have tosubmita criminal record certificate, current within the last three years.In accordance withtheorganisation’schild protection policy, these positions will be subject to criminal record checks.

How to apply?

If you are interested in this position, please send your detailed application in English through ICISMs here:https://careers-sos-kd.icims.com/until31.5.2026

Please note that applications will be reviewed and suitable candidates will be contacted for interviews on an ongoing basis. The position will remain open until filled.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.