E T Consultant (Site Reliability Engineer – Platform & Cloud Operations)

Job #: req36678
Organization: World Bank Group
Sector: Information Technology
Grade: EC2
Term Duration:  1 year 0 months
Recruitment Type: Local Recruitment
Location: Chennai,India
Required Language(s): English
Preferred Language(s):
Closing Date: 6/3/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:
The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Department Context:
The World Bank Group Technology Office (ITSTO) defines and executes the technology strategy for the World Bank Group, ensuring that technological investments and standards deliver secure, resilient, and efficient platforms to support global operations. Through strategic planning, enterprise architecture, platform engineering, and core infrastructure management, ITSTO aligns technology initiatives with the Bank Group’s mission and business objectives.
ITSTO drives technology-enabled innovation, modernizes infrastructure, and enhances organizational agility. By fostering collaboration across all World Bank Group entities—including IBRD, IDA, IFC, MIGA, and ICSID—ITSTO leverages technology as a catalyst for accelerating development impact and advancing digital transformation. Its leadership ensures that technology serves as a strategic enabler for achieving the Bank Group’s development goals, empowering the institution to address emerging challenges and opportunities with greater efficiency and effectiveness.
Unit Context:
The Technology Platforms Team (ITSPL) is anchored in the Chief Technology Officer (ITSTO) division in ITS. ITS Technology Office (ITSTO) drives technology-enabled innovation and delivers the digital backbone for WBG's mission. It develops future-ready technology strategy, modernizes infrastructure, manages innovation, and fosters agility. The unit collaborates across the organization to leverage technology as a force multiplier, accelerating development impact and digital transformation globally.
ITSPL delivers secure, cloud-first IT platforms with automation, self-service, and Platform Engineering (IaC). It manages databases, integrations, & cloud ops to ensure reliable, scalable, & cost-effective alignment with enterprise standards. The primary programs that the ITSTO unit is responsible for is providing a wide range of technical infrastructure services to meet the institution's computing needs, from mid-range servers, large scale servers, and the respective system, network, and supporting software on those platforms. It provides engineering, integration, and system administration services for Server Administration, Server Security, Backup/Restore, Storage, Virtual infrastructure (on premise and in cloud) and Data Center Management. 
Duties and accountabilities:
Bridges legacy middleware stability and cloud-native modernization through SRE practices, automation engineering, and DevSecOps - ensuring enterprise platform reliability, self-service capability, and continuous operational improvement. 
• Implement and operationalize SRE practices - SLO/SLI definition, error budget management, observability, and incident response across hybrid cloud and on-premises platforms

• Manage and support legacy middleware technologies (JBoss, Apache, WebSphere, IIS) while actively driving modernization toward cloud-native and containerized architectures

• Design and maintain CI/CD pipelines, Infrastructure-as-Code (IaC) frameworks using Terraform and GitOps, and automation workflows that eliminate toil and reduce manual intervention

• Build self-service and self-healing solutions auto-remediation playbooks, chaos engineering exercises, and proactive alerting to increase platform resilience and reduce dependency on human touchpoints

• Monitor platform health through observability tooling (Dynatrace, Splunk) and drive continuous improvement against defined SLOs and reliability targets

• Lead knowledge transfer, documentation, and runbook development to eliminate single points of failure and build team-wide operational capability

• Contribute to the Platform as a Product strategy by embedding SRE principles into all platform deliverables, supporting cloud adoption, and advising on architectural decisions for reliability and scalability

• Ensure compliance with ITSM processes, security standards, and business continuity requirements including disaster recovery planning and SLA adherence

Selection Criteria

• Master's degree with 5 years of experience or a Bachelor’s degree with a minimum of 7 years of relevant experience, or an equivalent combination of education and experience.

• Minimum 4–5 years of hands-on SRE experience with demonstrated application of SRE principles SLO/SLI, error budgets, observability, incident response, and chaos engineering in high-availability environments; SRE certification is added advantage

• Proven experience with legacy middleware platforms (JBoss, Apache, WebSphere, IIS) alongside modern application stacks (.NET, Java, NodeJS, Angular)

• Strong proficiency in DevOps/DevSecOps tooling -Terraform, Kubernetes/AKS, Docker, GitOps, CI/CD pipelines, and GitHub/GitLab/Azure Repos; experience with JFrog Artifactory is an advantage

• Hands-on experience with multi-cloud platforms (Azure and AWS); cloud certification in Azure or AWS is an added advantage

• Solid scripting and automation skills in Python, PowerShell, or Bash with a track record of reducing operational toil through engineering solutions

• Experience with monitoring and observability platforms including Dynatrace, Splunk, Prometheus, and Grafana; ability to design dashboards and alert frameworks tied to SLOs

• Working experience in Agile and SAFe delivery environments

• Strong database skills across relational and NoSQL platforms (PostgreSQL, MySQL) with experience in PAAS and COTS solution management

• Excellent communication skills - able to translate complex technical concepts into clear documentation, runbooks, and stakeholder-facing reporting

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

As per WBG policy, an Extended Term (ET) appointment is subject to a lifetime maximum of three (3) years. Former and current ET staff who have completed or are in the process of completing their third-year ET appointment are not eligible for future ET appointments.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories. 

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Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.