Job description

CTG overview

CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good!

But do you know who we are? And what do we do?

We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions.

Here’s a list of services we offer:
•Staffing solutions and HR management services
•Monitoring and evaluation
•Fleet management and logistics
•Facilities management
•Sustainability and Communications Advisory
•Election monitoring and observation
•IT professional services
•Medical assistance

Visit www.ctg.org to find out more.

Overview of position

The contracted personnel will be required to maintain & ensure maximum uptime of all video conferencing units & ready to be used anytime. Including small satellite based communication equipment for voice & data.

 Role objectives

  • Installation & maintenance of satellite based communication equipment for voice / data of different providers like NERA, Thrane & Thrane, Hughes, Thuraya etc.

  • Installation & maintenance of mini satellite docking stations & repeaters for vehicle & office as per the requirement.

  • Installation, coordination, setup & configuration of audio / video conferencing system.

  • Installation, maintenance & setup of Cisco & other video conference devices like Cisco DX - 80, Cisco Spark Board, Cisco MX - 300, Cisco Room 55, Cisco Room 70, Cisco Room 55 Pro Cisco Room 75 Pro etc.

  • Providing technical guidance & monitoring of all conference equipment remotely including their software updates & fault diagnosis.

  • Monitoring, scheduling & organizing day to day video conference meeting using different meeting platforms like Electronic Booking Management System (EBMS), Microsoft Teams, Zoom & Cisco Webex.

  • Installation & integration of different audio system with latest tech system like Danis Interpreter system, public addressing system & different microphones.

  • Providing technical support for different event indoor or outdoor like UN organized tournament, interconnect with civil society etc. with multiple sound system & projectors.

  • Integration of multiple sound system with different user support conference meeting.

  • Providing technical support for high level management meeting including different country high official meeting by assisting interconnection & on the spot technical support.

  • Organizing & providing technical support for live event using different platform for high level town hall meetings including all remote locations.

  • Configuration, testing & repair of satellite phone (Thuraya, Iridium), GPS & GSM mobile / smartphone.

  • Impart training & support of special equipment to the end users deployed at remote field location.

  • Providing customer support service for user complaints & carry out other technical duties under the direction of section supervisor.

  • Provide product specific training whenever required.

  • Be on call & provide 24 x 7 support to troubleshoot issues or problems when required especially during crisis & emergency situations.

  • Perform any other ICT duties & tasks as assigned by the supervisor.

 Project reporting

The Network Equipment Support / Video Conferencing unit will be working under the direct supervision of the Video Conferencing Unit Supervisor in UNMISS, Republic of South Sudan.

 Key competencies

Standard:

  • Degree or diploma in electronic, electrical, computer engineering, computer science, information technology, or other related field.

  • Must have at least 3 years of working experience relating to the required technical knowledge written above.

  • Computer literate with proficiency in MS Office Suite specially Microsoft Teams & others.

  • Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.

  • Must be fluent in English, both written & oral.

Advanced:

  • Degree or diploma in electronic, electrical, computer engineering, computer science, information technology, or other related field.

  • Must have at least 5 years of working experience relating to the required technical knowledge written above.

  • ITIL Foundation & Comptia Security+ certifications are desirable.

  • Computer literate with proficiency in MS Office Suite specially Microsoft Teams & others.

  • Experience in South Sudan is desirable.

  • Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.

  • Must be fluent in English, both written & oral.

Expert:

  • Degree or diploma in electronic, electrical, computer engineering, computer science, information technology, or other related field.

  • Must have at least 8 years of working experience relating to the required technical knowledge written above.

  • ITIL Foundation or Comptia Security+ certifications is required.

  • Computer literate with proficiency in MS Office Suite specially Microsoft Teams & others.

  • Experience in South Sudan is desirable.

  • Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.

  • Must be fluent in English, both written & oral.

Required competencies:

  • Excellent client orientation skills with attention to technical details.

  • Strong communication & organizational skills.

  • Detail oriented planning & high degree of accuracy & safety.

  • Works collaboratively with & supports colleagues / clients to achieve common goals.

 Team management

This role has no team management responsibility.

 Further information

Qualified female candidates are encouraged to apply for this role.

 Disclaimer:
· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility
· CTG encourages all candidates applying for this advertisement to ensure that their candidate profile is up to date with up to date experience / education / contact details, as this will help you being considered further in your application for this role.
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.