E T Consultant (Infrastructure Engineering Analyst - NOC Technician)

Job #: req36776
Organization: World Bank Group
Sector: Information Technology
Grade: EC1
Term Duration:  1 year 0 months
Recruitment Type: Local Recruitment
Location: Washington, DC,United States
Required Language(s): English
Preferred Language(s):
Closing Date: 6/4/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:
The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Department Context
The World Bank Group Technology Office (ITSTO) defines and executes the technology strategy for the World Bank Group, ensuring that technological investments and standards deliver secure, resilient, and efficient platforms to support global operations. Through strategic planning, enterprise architecture, platform engineering, and core infrastructure management, ITSTO aligns technology initiatives with the Bank Group’s mission and business objectives.
ITSTO drives technology-enabled innovation, modernizes infrastructure, and enhances organizational agility. By fostering collaboration across all World Bank Group entities—including IBRD, IDA, IFC, MIGA, and ICSID—ITSTO leverages technology as a catalyst for accelerating development impact and advancing digital transformation. Its leadership ensures that technology serves as a strategic enabler for achieving the Bank Group’s development goals, empowering the institution to address emerging challenges and opportunities with greater efficiency and effectiveness.
Unit Context:
The Network Operations Center (NOC) is part of the World Bank Group's ITS Technology Infrastructure unit (ITSIN) within the ITS Technology Office (ITSTO). The NOC provides 24/7/365 centralized monitoring, incident management, and infrastructure support to ensure maximum network uptime, performance, and reliability. NOC proactively detects, troubleshoots, and resolves network issues to maintain the highest availability of the World Bank Group's Global Communications Network infrastructure.
Duties and accountabilities: 
• Performs 1st and 2nd level repair, maintenance, and troubleshooting of the Bank's LAN and global communications networks, covering network infrastructure (switches, routers) and communication links (VSAT, MPLS, IPL, Internet2, etc.)

• Works with internal and external technical support to ensure fast resolution of network and communication incidents.

• Supports implementation of Global Communication projects, including link acceptance testing in coordination with Country Office IT staff, vendors, and engineers.

• Serves as the point of contact for engineers and HQ/Country Office IT staff during network and communication link incidents.

• Configure switch ports, operate test equipment, and use diagnostic software to perform individual tests as well as ongoing performance testing 

• Connects equipment and runs emergency cabling in Data Centers and Network Communication Rooms (NCRs)

• Escalate incidents promptly as necessary to ensure high availability of the Bank's network devices.

• Writes and updates technical troubleshooting procedures and recommends modifications based on operational experience

• Ability to work under pressure in a busy environment, and deal sensitively in a multi-cultural environment, and build effective working relations with clients and colleagues

Note: The ITSTO unit is looking for two Infrastructure Engineering Analysts who are passionate about telecommunications and networking protocols committed to delivering solutions that meet user needs and business goals.

Selection Criteria

• Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience (for example, in the IT field: Bachelor’s Degree with a minimum of 1 year of related work experience). 

• Experience in telecommunications, computer networking, or wired/wireless technologies.

• Advanced knowledge of Cisco operating systems; relevant technical certifications preferred.

• Good understanding of networking protocols and services, including TCP/IP, IPSec, VLANs, OSPF, BGP, and IP Anycast.

• Proficiency in network monitoring tools such as PRTG, SolarWinds, Cisco Prime/Cisco DNA Center, Splunk, Thousand Eyes.

• Ability to diagnose and resolve technical problems independently, as well as in collaboration with a team 

• Proficiency with IT service management platforms such as ServiceNow

• Good knowledge of Microsoft SharePoint and Excel 

• Excellent customer service, technical, and analytical skills 

• Flexible availability, including weekends and public holidays to meet operational demands.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

As per WBG policy, an Extended Term (ET) appointment is subject to a lifetime maximum of three (3) years. Former and current ET staff who have completed or are in the process of completing their third-year ET appointment are not eligible for future ET appointments.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories. 

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Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.