The CFM Technical Assistant provides frontline support to NRC’s Community Feedback Mechanism (CFM) at Country Office (CO) and Area Office (AO) level. The role oversees contextually appropriate feedback channels, such as phone hotlines, ensuring that community feedback is collected, recorded, and forwarded safely and ethically in line with the global CFM Handbook guidelines. The Assistant also supports community awareness-raising and reporting, playing a key role in ensuring NRC’s feedback system is safe, accessible, trusted, and responsive to the needs of affected people.
The position reports to the MEAL Manager and works closely with the MEAL Officer and prgramme CFM focal points to support the administration of NRC’s CFM. It assists in the overallfeedbackhandlingand managementoffeedback through a centralised mechanism and feedback channels, in line with the NRC Libya CFM Standard Operating Procedures (SOP).