Human Resources Associate (Learning Initiatives and Communication) (GS)

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration.

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Context

The Staff Development and Learning Unit (SDL) is located within the Integrated Talent Management Division (ITMD) of the Department of Human Resources (DHR) in IOM and is responsible for managing programmes and initiatives established in line with the learning and development needs of the Organization. SDL is based in Valencia and Manila.

Under the overall supervision of the Chief, ITMD and the Head, SDL, the direct supervision of the Senior Human Resources Associate (Learning Initiatives), the Human Resources Associate (Learning Initiatives and Communication) will support communications for DHR and will also support SDL learning initiatives.

Responsibilities

1. In support of DHR’s strategic communication objectives, draft, compile, edit, and publish communication content for internal channels, including but not limited to SharePoint pages, internal social media posts, newsletters, email announcements, Frequently Asked Questions (FAQs), learning calendars, and other staff communications.

2. Support communications activities for DHR initiatives by compiling inputs from responsible officers, maintaining publication schedules, and supporting the timely rollout of internal communications in coordination with Internal Communications Unit (ICU) and under the guidance of designated supervisors.

3. Create and maintain digital communication spaces linked to DHR projects, including SharePoint sites, Viva Engage communities, mailing lists, and learning‑related pages.

4. Support basic monitoring and consolidation of feedback and engagement data related to internal communications activities (e.g. readership, participation, staff queries received) and assist in preparing simple summaries for routine reporting and improvement of internal communications practices.

5. Liaise with colleagues across DHR and relevant communications focal points in IOM to gather content, align messaging timelines, and support consistent dissemination of information across internal communication channels.

6. Assist in the implementation of assigned learning initiatives by providing administrative and logistical support for learning activities, including updating implementation timelines, supporting with learning event delivery, and contributing to routine monitoring and follow‑up in coordination with responsible learning officers.

7. Support coordination of operational aspects of learning events and activities delivered by external service providers and consultants, including liaising with vendors on schedules, deliverables, and logistical requirements, and facilitating timely exchange of information between vendors and participants.

8. Contribute to the accurate tracking and documentation of learning initiatives and service providers, including updating learning calendars, shared tracking tools, and supporting the preparation of basic summaries and inputs for internal reporting on learning delivery.

9. Perform such other duties as may be assigned.

Qualifications

Education

• Bachelor’s degree in Communications, Journalism, Public Relations, Business Administration, Human Resources or a related field from an accredited academic institution with three years of relevant professional experience; or

• High school diploma with five years of relevant experience.

Experience

• Experience drafting, creating, editing, and publishing content for internal audiences;

• Experience supporting communications for projects, programmes, or organizational initiatives, preferably in an international, development, or UN‑system environment;

• Experience gathering and consolidating inputs from multiple stakeholders and supporting timely dissemination of information across internal platforms;

• Experience with Learning & Development activities and events is an advantage; and,

• Experience working in UN and/or humanitarian organizations is an asset.

Skills

• Excellent speaking, writing and editing skills in English;
• Ability to apply creative and innovative approaches to internal communications;
• Ability to organize and prioritize multiple communications tasks across different units;
• Demonstrated computer literacy, including effective and responsible use of AI tools;
• Fluency in Microsoft software, such as PowerPoint, Word and Excel;
• Ability to work well within a team and carry out assigned tasks under supervision;
• Proven ability to produce work accurately and concisely according to set deadlines; and,
• Problem solver, good communication skills, able to prioritize effectively.

Languages

IOM’s official languages are English, French and Spanish.

For this position, fluency in English is required (oral and written). Working knowledge of another UN official language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.  

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies:

 IOM’s competency framework can be found at this link Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – Behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

Only candidates possessing the right of residence and right to work in Spain can be considered for this vacancy. Candidates for this vacancy will be considered to be locally recruited and will be eligible for allowances and benefits available to locally-recruited staff.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies.

Required Skills

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