Post Context/Post Summary
The NATO Communications and Information Systems (CIS) Group plans, deliver and supports NATO’s Deployable Communication and Information Systems (DCIS) in order to enable command and control (C2) for NATO’s deployed HQs.
The J2/6 Division is the technical coordination authority for Deployable Communication Information Systems and is responsible for the operational integration, coordination, direction and provision of required technical services for the NATO Communications Information Systems Group and NATO Signal Battalions.
The Technology and Service Management Branch is responsible for Deployable Communication Information Systems (DCIS) Technical and Service Management coordination and for providing operational integration, operations and exercise architectures, support and guidance to NATO Communications Information Systems Group and NATO Signal Battalions.
The Service Support Section is responsible for describing, developing, coordinating, maintaining, enforcing, managing and monitoring an effective and efficient implementation and execution of integrated and correlated Information Technology (IT) Service Management processes and procedures for both NCISG Static and Deployable Communications & Information Systems (DCIS).
The incumbent is the DCIS Configuration Management Process Owner with a specific focus on Release Packages for NCISG.
Principal Duties
The incumbent's duties are:
Acts as a DCIS Configuration Management Process Owner within NCISG DCIS for CIS assets with the specific focus on Release Packages/Authorised Release Packages.
Ensures that Configuration Management (CM) process documentation and instructions are elaborated with external stakeholders and continuously maintained to stay relevant.
Advices and guide NATO Signal Battalions (NSBs) about CM activities supporting DCIS in garrison and when in preparation for exercise/operation.
Defines and maintains functional requirements required database structures, data item dictionaries and all data migration functions for DCIS Configuration Management Database (CMDB).
Leads coordination process for Minor, Major and Emergency Changes to DCIS systems with external stakeholders i.e. NCIA
Leads internal NCISG DCIS CM working groups for all DCIS changesin order toperform problem diagnosis/resolution, writing meeting minutes and execute Quality Control process by reviews, walkthroughs and audits.
Develops, maintains and prepares training plans for NCISG CM staff in order to execute deployed CM activities on the agreed database toolset.
Represents NCISG at appropriate configuration management working groups and management boards.
Executes Quality Control process, and is responsible for process gap analyses,
Monitors the configuration management process and Continual Service Improvement Plans.
Contributes to the development of other NCISG service management and control processes and participates in relevant service management working groups.
Special Requirements and Additional Duties
The incumbent may be required to perform a similar range of duties elsewhere within the organisation at the same grade without there being any change to the contract.
This a mandatory deployment post. The incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and outside NATO’s boundaries. Such operational deployment may exceed 30 days duration up to 183 days in any period of 547 days, and may be on short notice. For NATO International Civilian Staff, acceptance of an employment contract linked to this post constitutes agreement to deploy in excess of 30 days if required.
The employee may be required to perform a similar range of duties elsewhere within the organisation at the same grade without there being any change to the contract
The work is normally performed in a Normal NATO office working environment.
Normal Working Conditions apply.
The risk of injury is categorised as No risk / risk might increase when deployed.
Essential Qualifications
a.Professional/Experience
Proven skills in Configuration Management for DCIS services.
Minimum 2 years of experience with developing, implementing and managing the CM process within the specific toolset (i.e. ioCORE)
Proven knowledge about DCIS services architectures and DCIS baseline management.
Recent experience (within last 3 years) with planning and execution of DCIS services in support of military operations and exercises.
Minimum 2 years of experience with CIS configuration data management lifecycle, requirements collection and analysis in the context of OPS/EXE planning and execution.
Minimum 2 years of Experience with CMDB requirements development and management in the context to support deployable IS architecture and FS services.
Minimum 2 years of Experience with CM training preparation and delivery.
Proven broad and deep functional area knowledge coupled with equivalent knowledge of the activities of other related/supported organizations.
Proven wide experience in office communication and information systems. High level of organizational, coordination and communication skills are necessary.
b. Education/Training
Higher Secondary education and completed higher vocational trainingin information technology, information systems engineering or related disciplineleading to a formal technical or professional certification with 4 years post related experience, or Secondary education and completed advanced vocational trainingin that discipline leading to a professional qualification or professional accreditation with 6 years post related experience
c. Language
English - SLP 3322 - (Listening, Speaking, Reading and Writing)
NOTE: The work both oral and written in this post and in this Headquarters as a whole is conducted mainly in English.
Desirable Qualifications
a.Professional Experience
Proven knowledge of NATO Configuration Management Policy and Standards.
Proven knowledge of NATO Change Management Process.
Minimum 2 years of experience with IT Service Management (ITSM).
Minimum 2 years of experience in CM tools (Cable Solve, SDE, ITSM)
Minimum 2 years of experience with CIS requirements elicitation, verification and validation.
Practical skills in Project Management (Prince 2) Knowledge of Object Oriented Analysis and Design (e.g. UML).
Minimum 2years of experience with Configuration Control tools, requirements engineering tools (e.g. Rational, DOORS).
ITIL v3 or V4 foundation
PRINCE 2 Foundation
Attributes/Competencies
• Personal Attributes: The incumbent is very sensitive to the emergence of problems, self-starts required activities based on creative thinking, conceptual foresight and sound independent judgement. The incumbent has a high degree of tact, perseverance and persuasion to influence discussions and ensure that technically sound decisions are made. Able to use own initiative when required to work away from SHAPE without direct supervision
• Professional Contacts: The Incumbent maintains regular professional contacts with others inside and/or outside immediate organisation on functional matters. Solicits/gives information and provides advice/guidance.
• Contribution To Objectives: The work involves the analysis and research of a complete task with recommendations affecting the plans and management of the organisational element.
• Supervisory Responsibilities: None
REMARKS:
Duration of contract: The successful candidate will fill this post as a Project Related NATO International Civilian (PLN) with a 3 year definite duration contract within the NATO 2030 Agenda. On expiry of this term the PLN will be deleted or absorbed into the ceiling pending approval or will exceptionally be considered for extension.
The salary will be the basic entry-level monthly salary defined by the NATO Grade of the post, which may be augmented by allowances based on the selected staff member’s eligibility, and which is subject to the withholding of approximately 20% for pension and medical insurance contributions.
NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement, and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations.
Building integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency, and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.
We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the criteria listed within this job description.
Applicants who prove to be competent for the post but who are not successful in this competition may be offered an appointment in another post of a similar nature, which might become vacant in the near future, albeit at the same or lower grade, provided they meet the necessary requirements.
ADDITIONAL INFORMATION
Applications are to be submitted using NATO Talent Acquisition Platform (NTAP) (https://nato.taleo.net/careersection/2/jobsearch.ftl?lang-en). Applications submitted by other means (e.g. mail, e-mail, fax, etc) are not accepted.
More information to be found on these links:
A copy of the qualification/certificate covering the highest level of education required by the job description must be provided as an attachment. Essential information must be included in the application form. Particular attention should be given to Education and Experience section of the application form. The application should be in English. Shortlisted candidates will be requested to provide original documentary evidence and a set of copies supporting statements in their applications. After submitting your application, you will receive an acknowledgement of receipt of your application.
Remarks:
A) Only nationals from the 32 NATO member states can apply for vacancies at SHAPE.
B) Applications are automatically acknowledged within one working day after submission. In the absence of an acknowledgement please make sure the submission process is completed, or, re-submit the application.
C) Candidates’ individual telephone, e-mail or telefax enquiries cannot be dealt with. All candidates will receive an answer indicating the outcome of their application
D) NATO will not accept any recruitment or selection materials created, in whole or in part, using generative artificial‑intelligence tools, including but not limited to chatbots such as ChatGPT or other language‑generation systems. NATO may screen submissions to detect such use. Any application prepared with generative or creative AI may be rejected at NATO’s sole discretion, and further action may be taken as appropriate.
E) As part of the recruitment process, the organization may review publicly available information to assess potential conflicts of interest, reputational risks, or behaviours inconsistent with the organization’s values.