Programme Quality & Development Professional

Additional Locations
AT-Vienna | JO-Amman | SN-Dakar | IN-Faridabad | BO-La Paz | KE-Nairobi | MK-Skopje

Posted Date
21 hours ago(22/05/2026 12:20)

Region
International Office (IO)

Function
Programme

Employment type
Limited Full-Time

ProgrammeQuality & Development Professional

Unit: MA Development & Support -ProgrammeQuality & Development Support

Preferred Location:Vienna (Austria), Nairobi (Kenya),Skopje (North Macedonia), Amman (Jordan), Faridabad (India), La Paz (Bolivia), Dakar (Senegal)

About us

SOS Children's Villages, founded in 1949, is the world's largest non-governmental organization focused on supporting children and young people without parental care, or at risk of losing it.

Child neglect,abuseand abandonmentiseverywhere. Families are at risk of separation. Locally led, we work in more than 130 countries and territories to strengthen families who are under pressure so they can stay together. When this is not in a child or young person's best interests, we provide quality care according to their unique needs.

Together with partners, donors, communities, children, youngpeopleand families, we enable children to grow up with the bonds they need to develop and become their strongest selves. We speak up for each child's rights and advocate for change so all children can grow up in a supportive environment.

Mission

Enhanceprogrammedevelopment, implementation, quality assurance, and learning across all Member Associations (MAs) to ensure thatprogrammesare designed and delivered based on evidence,organisationalstandards, and best practice.

The position supports Member Associations (MAs) in implementing quality, evidence-basedprogrammesin line withorganisationalstandards and agreed methodologies. The role provides basic to intermediate technical support in assignedprogrammeareas, contributes to capacity-building activities, and supports the application of quality standards, tools,methodologiesand guidance materials.

The position contributes to learning and continuousprogrammeimprovement by supporting documentation of practices, sharing lessons learned, and feeding operational insights into team learning processes. The roleoperateswithin a structured support framework, complementing theProgrammeQuality & Development Support function and strengthening consistentprogrammequality across MAs

Tasks and Responsibilities

  • Provide technical supportto MA programme staff within assigned thematic areas(Alternative Care, Family Strengthening and community empowerment), ensuring alignment with organisational standards and guidance.

  • Assistin the delivery oftrainingsand workshops aimedtostrengtheningthe capacity of MAprogrammestaff onprogrammequality standards and relevant thematic areas.

  • Support the implementation and monitoring oforganisationaland international quality standards acrossMAs, andpromptly report any identified gaps or risks to the Supervisor.

  • Providetechnical input to MAprogrammeteams in project design and planning processes, including the development of humanitarian and development proposals, and support quality assurance checks in coordination with the Supervisor.

  • Assist MAs incontextualisingfederation quality requirements to local settings while ensuring adherence toestablishedstandards.

  • Contribute to the documentation of practices, lessons learned, andprogrammeimprovement insights, supportingorganisationallearning and continuous quality enhancement.

  • Support the development and implementation of MEAL tools and processes within the MA support department and across supported MAs.

  • Support peer learning initiatives, exchange activities, and learning sessions, including the documentation and dissemination of good practices.

  • Assistin the development or adaptation oftools, guidance materials, and templates, and support their implementation within MAs.

  • Provide support to MAprogrammeteams duringprogrammeadjustments, such as pilotingnew approachesor managing transitional phases, as assigned.

  • Participatein external technical forums or networks, asrequired, supporting knowledge exchange and learning processes without assuming an independent representational role.

Responsibilities to Uphold Safeguarding (standards) and Promote a Safe Environment

As someone working for or on behalf of SOS Children’s Villages, youare responsible forhelping to create andmaintaina safe and protective environment for staff, as well as for the children, young people, and adultprogrammeparticipants supported and cared for by SOS Children’s Villages. You are expected to:

  • Commit to the Code of Conduct and reflect on the safeguarding implications of your work on an ongoing basis.

  • Activelyparticipatein team discussions toidentifyrisks and share and apply preventative and mitigation measures and strategies.

  • Integrate safeguarding principles into your daily decisions and tasks.

  • Report any safeguarding concerns promptly and in line with procedures.

  • Promote values-based culture,accountabilityand zero tolerance of harm.

Requirements

  • ​AMaster’sdegree isrequired, preferably in social sciences,ProjectManagement,Psychology, Child Rights, Development Studies, or a related field.

  • Strong understanding ofprogrammecyclemanagementand RBM(Project design,implementationandevaluation)

  • The position requires5–8years of relevant professional experience.

  • This includesdemonstratedexperience inprogrammequality,programmedevelopment, or related technical support roles within development, humanitarian, or social serviceorganisations.

  • Candidates should have hands-on experience in providing technicalprogrammesupport in at least one thematic area, such as alternative care, family strengthening, child and youth development, or mental health and psychosocial support (MHPSS).

  • Proven experience in supportingprogrammeteams and applyingorganisationalquality standards is essential.

  • Experience contributing toprogrammedesign, planning, and quality review processes isrequired, alongside progressive involvement in capacity-building initiatives, including trainings, workshops, or learning events.

  • Experience working in multicultural and multi-stakeholder environments is alsorequired.

Technical Skills (withindicationof skill level;indicateif essential or desired)

  • Solidknowledgeofprogrammequality assurance processes andorganisationalstandards.

  • provenexperience in supportingprogrammeplanning, implementation, and monitoring.

  • Intermediate experience inorganisingand supportingtrainings, workshops, and learning activities.

  • Intermediate level of contextual and cultural awareness relevant toprogrammeimplementation environments.

  • Knowledge of safeguarding, accountability, and ethical programming principles (desired)

  • Goodexperiencein monitoring, evaluation, or learning processes (desired)

  • Exposure toprogrammereviews, assessments, or audits (desired)

Other competencies and soft skills:

  • Strong interpersonal and communication skills.

  • Ability to work collaboratively in multidisciplinary and multicultural teams.

  • High ethical standards and a demonstrated commitment to safeguarding.

  • Ability to manage multiple tasks and perform effectively under pressure.

  • Willingness to learn and contribute to continuous improvement processes.

Ways of working

  • Global collaboration and communication – Working effectively across countries, cultures, and time zones bymaintainingclear communication, transparency, and shared understanding within distributed teams.

  • Cross-functional collaboration – Working closely with colleagues acrossdifferent functionsand areas of expertise to combine knowledge, solve problems collectively, and deliver meaningful outcomes aligned with the organisation’s mission.

  • Effective collaboration within matrix structures – Working constructively within solid and dotted reporting lines bymaintainingopen communication, aligning priorities with both line and functional managers, and ensuring clarity on roles, responsibilities, and expectations to support coordinated delivery across teams.

  • Flexibility and adaptability – Remaining responsive to evolving contexts and adjusting priorities, approaches, and ways of collaboration as projects, services, or organisational demand evolve.

  • Ownership and accountability – Taking responsibility for advancing tasks and initiatives, proactively addressing obstacles, and ensuring that commitments, decisions, and actions are carried through to completion, taking initiative within your scope of responsibility rather than waiting for direction.

  • Strengthening member associations and their autonomy – Ensuring that knowledge, tools, and lessons from projects and services are shared with member associations so they can learn from the work carried out and progressively strengthen their capacity and independence.

  • Continuous feedback and transparency - Contributing to a culture where feedback and data are shared openly and constructively, enabling teams and stakeholders involved to reflect, learn, and continuously improve their work and impact.

What We Stand For

SOS Children’s Villages is committed to creating andmaintaininga caring and protective environment, which promotes its core values, and prevents and addresses child abuse and exploitation. We strongly condemn all forms of child abuse and exploitation, be it within or outside of our organization, and always respond to any case of proven,allegedor attempted abuse within our sphere of influence according to its nature. Efforts ensure that mechanisms are in place to raise awareness, aid prevention, encourage reporting and ease response. They range fromhuman resource development actions such as training and counselling to measures such as suspension, dismissal, and legal action.

SOS Children’s Villages is committed to creating andmaintaininga safe working environment for our staff, the children and young people and the communities that we work for. The organization prohibits harassment,exploitationandabusesby or of any employee, supervisor, manager, child, young people, community, contractor, applicant, or other individual with whom SOS Children’s Villages employees come into contact by virtue of their work. All employees are expected to carry out their dutiesin accordance withour prevention and protection against Sexual Harassment, Exploitation and Abuse policy.

In addition, SOS Children’s Villages applya zero-tolerance concerning any fraud situation. The organization does not charge a fee at any stage of the recruitment process.

Successful candidates will have tosubmita criminal record certificate, current within the last three years.In accordance withtheorganisation’schild protection policy, these positions will be subject to criminal record checks.

How to apply?

If you are interested in this position, please send your detailed application in English through ICISMs here:https://careers-sos-kd.icims.com/

Please note that applications will be reviewed and suitable candidates will be contacted for interviews on an ongoing basis. The position will remain open until filled.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.