Senior Manager, Platform & Product Owner

Job Details: Senior Manager, Platform & Product Owner

Full details of the job.

| Vacancy No | VN2245 |
| Job Title | Senior Manager, Platform & Product Owner |
| Location | Geneva |
| Team | |
| Reporting to | Applications, Engineering & Platforms Lead |
| Career Step Level | 4 |
| Job Description | | |
| --- |
| Position title:    Senior Manager Platform & Product OwnerContract type / duration: 5-year fixed term contractLocation:    GenevaDepartment:  Office of the COOTeam:   Digital Technology Strategy and SolutionsReports To:    Applications, Engineering, & Platforms LeadN° of positions supervised (if applicable):    1Career Step:    41.    About the RoleDigital Technology Solutions & Strategy (DTSS) is evolving toward a more product-centric and outcome-oriented model. As part of this transformation, we are seeking a Platform & Product Owner to lead the product ownership and lifecycle strategy for Gavi’s enterprise platforms. This strategic role ensures that platforms such as Salesforce, AmpImpact, Azavista, Wealth-X, and Drupal are aligned with business goals, deliver value through scalable digital solutions, and evolve to meet Gavi’s operational and strategic needs, while considering their interactions with Gavi’s broader platform ecosystem, including SAP, Zycus, DarwinBox, SagePeople, Workato, and Microsoft Power Platform. The role requires a hands-on Product Owner mindset with the ability to challenge and refine business requirements, promote standardization, and maximize the use of out-of-the-box platform capabilities and industry best practices before considering custom solutions. The Platform & Product Owner will lead a team of Product Owners and collaborate closely with internal stakeholders, delivery teams, and vendors to maximize the value, usability, and agility of Gavi’s technology platforms.2. Key ResponsibilitiesPlatform Lifecycle Ownership- Define and manage the long-term vision and lifecycle of Gavi’s enterprise platforms including supporting the engagement and external-facing ecosystem built on Salesforce, AmpImpact, Azavista, Wealth-X, and Drupal.- Ensure alignment between platform capabilities and Gavi’s evolving operational and strategic priorities, especially in donor engagement, partnership management, and public engagement.- Champion platform scalability, interoperability, and sustainability across business domains, enabling seamless data and process integration for external-facing functions.Product Ownership & Governance- Serve as the ultimate owner and decision-maker for assigned platforms, driving product direction and priorities across teams.- Establish product management practices and standards to guide the work of Product Owners.- Challenge, shape, and prioritize business requirements to ensure solutions remain aligned with platform best practices, standard capabilities, scalability, and long-term maintainability.- Drive alignment with architecture, cybersecurity, and delivery governance to ensure platforms are fit-for-purpose and compliant.Team Leadership & Stakeholder Management- Lead, mentor, and develop a team of Product Owners accountable for specific enterprise platforms.- Act as a key interface between business leaders, IT delivery teams, and vendors to facilitate consensus and value-driven planning.- Guide business stakeholders toward pragmatic and sustainable platform solutions balancing user needs, technical constraints, and enterprise standards.- Manage platform-related budgets, KPIs, and vendor performance reviews.- Prioritize initiatives that maximize user experience, data quality, automation, and business value.- Ensure timely delivery of platform enhancements, integrations, and continuous improvement efforts.- Measure and report on platform outcomes, including adoption, satisfaction, and ROI.- Other duties and initiatives as required.3.    Your Experience and SkillsAcademic- Master’s or Bachelor’s degree in Business, Computer Science, Information Systems, or related field.Work Experience- Typically 8 years + years of experience in digital product/platform management or enterprise application leadership roles.- Proven experience leading product or platform teams, ideally in a matrixed and vendor-rich environment.- Proven experience as a Salesforce Product Owner- Strong experience translating business needs into scalable platform solutions leveraging standard platform capabilities and minimizing unnecessary customization.- Experience managing product backlogs, refining requirements, and making solution trade-off decisions in collaboration with business and technical teams.- Familiarity with Gavi’s platform ecosystem (SAP, Zycus, Sage, etc.).Leadership & Technical Skills- Strong strategic thinking and stakeholder management skills.- Experience implementing platform governance, road mapping, and cross-functional delivery models.- Understanding of Agile and hybrid delivery models, enterprise architecture, and vendor management.Languages- Written and spoken fluency in English.- French is a plus.4. How You Work (Behaviors and Mindsets) - Strategically aligns digital platforms to Gavi’s business goals, translating vision into platform roadmaps, including those supporting public engagement and external relations- Builds trust and collaboration across business and IT teams, creating clarity, buy-in, and accountability.- Constructively challenges requests and assumptions to drive simple, scalable, and sustainable platform solutions.- Thinks and acts holistically, managing complexity across interconnected platforms while enabling incremental value delivery.- Empowers Product Owners, coaching and enabling teams to make decisions while maintaining alignment to enterprise priorities.- Drives continuous improvement, staying alert to platform performance, adoption trends, and evolving user needs.- Owns platform outcomes, taking accountability for user satisfaction, platform performance, and return on investment.- Acts as a bridge between technology, business, and vendors—ensuring platforms are governed and evolving in sync with organizational needs. | |