Diakonia is an international rights-based and faith-based development organization recognized for its commitment to democracy, human rights, and gender justice with the objective to change unfair structures that generate poverty, inequality, oppression and violence. All work is based on feminist principles. Digitalization plays a key role in enabling efficient, transparent, and secure operations across global contexts. The IT Support & Digitalization Team supports this mission by ensuring reliable technology services while driving responsible digital transformation aligned with Diakonia’s values of solidarity, justice, courage, commitment, and accountability.
The organisation operates within a fully modern IT environment built on Microsoft’s cloud platform, providing access to a highly scalable, secure, and continuously evolving technology landscape. This role offers the opportunity to work hands-on with the latest Microsoft technologies and services, enabling continuous professional development in a forward-leaning digital environment.
Purpose of the Role
The purpose of this role is to lead and strengthen the IT Support and Digitalization team by ensuring high-quality, user-centric IT service delivery while advancing digital solutions that support Diakonia’s mission. The role combines operational leadership, hands-on expertise, and a strong commitment to empowerment, collaboration, and ethical use of technology.
Scope of Work
The selected candidate will oversee IT support operations (first and second line), guide continuous improvement efforts, and contribute to digital transformation initiatives including cloud services, Microsoft 365 adoption, and compliance activities such as GDPR. The role requires close collaboration with program and global teams, partners, and vendors while ensuring inclusiveness and adaptability across diverse contexts.
Key Responsibilities
• Lead and support the IT Support and Digitalization team in a collaborative and inclusive manner
• Ensure delivery of high-quality IT services aligned with service levels and user needs
• Provide hands-on support for complex IT issues
• Drive continuous service improvement with a focus on usability and accessibility
• Lead and contribute to digitalization initiatives and change activities
• Ensure compliance with data protection regulations and responsible data management
• Foster strong collaboration with stakeholders and external partners
• Maintain transparent documentation and knowledge sharing practices
Required Qualifications and Experience
• Minimum 3–5 years of experience in modern IT environments
• Proven experience with Microsoft Azure
• Experience with Microsoft 365 (support, security, configuration)
• Experience in IT support within international or distributed environments
• Experience with ITSM tools (e.g., Jira, Azure DevOps)
• Relevant academic background or equivalent experience
Leadership Competencies
• Ability to lead with empathy, integrity, and inclusiveness
• Strong collaboration and stakeholder engagement skills
• Ability to balance operational excellence with long-term development
• Experience driving digital change aligned with organizational values
Technical Competencies
• Strong knowledge of Microsoft ecosystem (Windows, M365)
• Strong knowledge of Azure cloud services
• Understanding of networking (LAN, WAN, VPN)
• Knowledge of IT security and compliance
Languages
• Fluency in English (required)
• Spanish, French, or Swedish are considered an advantage
Conditions and Application
We offer you an exciting job in an international environment, where you make a difference. We believe in the power of diversity and inclusion and strive to recruit staff with different perspectives, experiences and competences.
We are committed to provide a safe environment for all employees and the rights holders that we work with and support, with zero tolerance against breaches of these commitments. The Diakonia Code of Conduct is signed by all staff members.
Start date: As soon as possible
Location: Sweden or where Diakonia has a local office
Employment type: According to working context and local employment legislation
Application deadline: Sunday 28 June 2026
Please submit your CV and cover letter on the application link no later than June 28.
Contact information:
If you have questions about the position and/or the recruitment process, please contact:
Irén Frändå, the Global Director for Operational Support and Finance: iren.franda@diakonia.se and/or HR Partner: Johanna Nilsson johanna.nilsson@diakonia.se