ICT Associate - Quality Assurance

The UNOPS IT Group (ITG) is at the forefront of digital transformation, designing, delivering, and managing all of UNOPS IT infrastructure and business applications. We are a global team, dedicated to harnessing cutting-edge technology to address critical business needs and empower UNOPS personnel worldwide. ITG provides the essential IT systems and tools that underpin the successful implementation of UNOPS projects and the delivery of corporate initiatives. From maintaining robust enterprise resource planning (ERP) systems and developing bespoke business applications to managing our cloud infrastructure and supporting global collaboration platforms, our work ensures operational excellence. We are committed to continuous improvement, driving effectiveness and efficiency in UNOPS products and services, ultimately helping people build better lives and countries achieve peace and sustainable development.

Reporting to the QA Team Lead, the QA Associate will ensure that software is tested according to Quality Assurance mechanisms and identified standards. Testing will be done throughout the SDLC, from testing requirements during the development phase to testing before functionality is moved to production. The QA Associate will communicate with business stakeholders, business analysts, development teams, and the deployment team.  The ideal candidate for this position can quickly and easily learn to use applications of medium to high complexity and is willing to continue with QA or Technology education as appropriate to ITG. Given the nature of the position, it is essential that the incumbent effectively demonstrates the ability to accurately estimate work effort, keep commitments, and handle multiple tasks simultaneously. Last but not least, we’re looking for a QA  Associate who is excited to use new AI tools to work more efficiently and improve the quality of our testing artifacts.

This role primarily supports projects delivered as part of the Process Innovation and Digitalization (PID) Programme. This is a project-funded position with an expected end date of December 2029, subject to the continued availability of funding and performance.

This position is home-based; however, the incumbent’s working hours must include a reasonable overlap with Bangkok (ICT, UTC+7) business hours, to be agreed with the supervisor, as the QA team and direct supervisor are based in Thailand. The incumbent must ensure access to a stable, high-speed internet connection, as the role involves continuous use of enterprise financial systems, cloud-based testing environments, and AI-assisted QA tools.

The QA Associate ensures the quality and reliability of UNOPS IT applications, with a primary focus on financial management systems and IPSAS-compliant solutions, through comprehensive testing strategies, contributing to the successful delivery of projects and the efficiency of organizational operations. The role involves close collaboration with development teams, finance business stakeholders, and solutions designers to identify and resolve defects, validate financial data integrity, improve testing processes, and promote a culture of quality within the IT Group.

1. Software testing

• Liaise with Product Managers and Solutions Designers to understand business and functional requirements for the purpose of test case creation
• Write and execute test cases for given requirements / user stories in a timely manner with high quality
• Perform end user testing based upon provided requirement specifications / user stories;
• Review and analyse users stories / use cases / requirements for validity and feasibility
• Provide continuous feedback (both written and verbal) to development team members, business analysts, product owners and end users in a clear and concise manner
• Identify and communicate test schedule or testing-related risks to the QA Team Lead
• Test software using appropriate techniques and support data quality verification
• Adopt AI-powered solutions to assist in creating test plans, scenarios, and documentation
• Liaise with development team members to identify and reproduce bugs and errors identified by end users
• Execute all levels of software testing (System, Integration, and Regression) for UNOPS IT applications
• Work together with development team members and business analysts to understand the scope of the projects and provide objective feedback
• Act as a backup tester for other functional areas than the primary assigned.

2. Test automation and process improvement

• Support the implementation of automated software testing;
• Propose solutions for increasing testing efficiency and simplifying root cause analysis.
• Test design and execution tools that adapt to the increasing complexity of UNOPS IT applications
• Proactively identify risks and possible improvements for software testing processes and procedures
• Stay updated with guidelines, policy, documentation to better understand testing processes and best practices

3. Knowledge Management

• Contribute to knowledge-sharing activities from the QA team, identifying relevant successes and failures through which the team can benefit
• Support the continuing effective collaboration between ITG internal teams through proactive communication with all ITG personnel
• Assist in the development of documented, standard processes for QA

Required

• Secondary school (or equivalent) with 6 years of relevant experience OR

• Bachelor’s degree (or equivalent), preferably in Computer Science or Information Technology, with 2 years of relevant experience is required.

• QA Testing Certification required.

Required

• Minimum 6 years of experience in the software industry, working with software and web-based testing, is required, with secondary education OR
• Minimum 2 years of experience in the software industry, working with software and web-based testing, with a Bachelor's/University Degree is required.
• An understanding of different types of tests and approaches to testing is required.
• Knowledge of test automation and SQL required
• Experience in writing high-quality test cases, performing end-user testing, documenting and communicating test results is required.
• Experience with, or a strong interest in, using Generative AI (like Claude, Gemini or Copilot) to assist in test case generation and execution is required.

Desired

• Exposure to one or more of the following business domains: Finance, Payroll, HR or Project Management is highly desired
• Experience with varying levels of testing/project complexity and understanding of different software methodologies or frameworks such as Waterfall, Agile, or Prince2
• Experience working in International Organizations

• UNOPS does not accept unsolicited resumes. 
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
  

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.