Tiered Approach
In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:
- Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
- Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
- Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
- Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates
Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.
Background
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
UNDP is the leading United Nations organization fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and planet. Learn more at undp.org or follow at @UNDP.
The United Nations Development Programme (UNDP) is the UN’s global development network,
advocating for change and connecting countries to knowledge, experience and resources to help
people build a better life, as envisaged by 2030 Agenda for Sustainable Development. We are on the
ground in more than 170 countries and territories, working with governments and people on their
own solutions to global and national development challenges to help empower lives and build
resilient nations. The United Nations Development Programme UNDP Indonesia Country Programme
2016-2020 developed in partnership with the Indonesian Government addresses the unfinished
business of the Millennium Development Goals and support national efforts to advance the 2030
Sustainable Development Agenda.
Under the guidance and supervision of the Administrative Analyst, the Facilities Maintenance Helper will provides support to operations performing a variety of standard administrative processes, ensuring high quality and accuracy of work, and promotes a client-quality and results-oriented approach.
The Facilities Maintenance Helper works in close collaboration with the Operations and other UN agencies' staff to exchange information and ensure consistent service delivery
Duties and Responsibilities
3. Scope of Work
a. Provide support to the project team to ensure effective operational strategies and implementation, focusing on the achievement of the following results:
• Provide basic operational support to the project team, including maintaining maintenance checklists, updating seating arrangements, and reporting issues.
• Assist in routine coordination for asset management (e.g. asset tagging, physical verification, basic record updates, and support for disposal activities), as well as basic IT-related requests, ensuring adherence to SOPs and UNDP regulatory requirements.
b. Support the effective and efficient functioning of the Common Premises arrangement, focusing on the achievement of the following results:
• Provide basic coordination support for parking registration and office renovation requests with building management, on a cost recovery basis.
• Assist with routine monitoring and coordination during renovation works, including simple review of technical requirements and supporting handover checks.
• Provide support for appropriate mechanical or electrical setting, on a cost recovery basis.
c. Provide Support to effective administrative and logistical support in connection with Common Service/Premises Agencies, focusing on the achievement of the following results:
• Provide administrative and logistical support to Common Premises agencies, including assistance for VIP residences (as required) and staff access card data entry, on a cost recovery basis.
• Support implementation of Green Office practices by monitoring and coordinating electricity usage after 07:00 pm.
d. Supports knowledge building and knowledge sharing, focusing on the achievement of the following results:
• Participation in the training for the operations/ projects staff.
e. Avoid any kind of discriminatory behavior, including gender discrimination, and ensure that:
• Human rights and gender equality are prioritized as an ethical principle within all actions;
• Activities are designed and implemented in accordance with the “Social and Environmental Standards of UNDP”;
• Any kind of diversity based on ethnicity, age, sexual orientation, disability, religion, class, or gender is respected within all implementations, including data production;
• Differentiated needs of women and men are considered;
• An inclusive approach is reflected within all actions and implementations, in that sense, an enabling and accessible setup in various senses, such as disability, gender language barrier, is created.
• Necessary arrangements to provide gender parity within all committees, meetings, and trainings, etc. introduced.
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
Institutional Arrangement
Under the overall guidance of the Administrative Analyst, the Facilities Maintenance Helper provides project support services, ensuring high-quality work, accurate, timely, and properly recorded/documented service delivery. The organigram in Annex shows the position of this function within the office and unit structure.
Competencies
Core Competencies
| Core | |
| Achieve Results: | LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline |
| Think Innovatively: | LEVEL 1: Open to creative ideas/known risks, is a pragmatic problem solver, and makes improvements |
| Learn Continuously: | LEVEL 1: Open-minded and curious, sharesknowledge, learns from mistakes, asks for feedback |
| Adapt with Agility: | LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible |
| Act withDetermination: | LEVEL 1: Shows driveand motivation, able to deliver calmly in the face of adversity, confident |
| Engage and Partner: | LEVEL 1:Demonstrates compassion/understanding towards others, forms positive relationships |
| Enable Diversity and Inclusion: | LEVEL 1: Appreciate/respect differences, aware of unconscious bias,confront discrimination |
Cross-Functional & Technical competencies
Business management
Digital Awareness and Literacy
Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to
use them as needed. Knowledge of the usage of digital technologies and emerging trends.
Business management
Working with Evidence and Data
Ability to inspect, cleanse, transform, and model data to discover useful information, informing conclusions, and supporting decision-making
Administration & Operations
Building, facilities & office space management
Knowledge and ability to facilitate the renovation and upgrade of offices including review of complex engineering/architectural drawings; negotiate technical agreements to ensure fully operational building infrastructure and services; design policy & procedure (POPP) for premises and facilities including space standards; manage premises and facilities; validate financial statement notes on leasehold data
2030 agenda- people Gender Gender Equality Strategy
Administration and operations
Documents and records management
Overall document (hard or electronic) management, registry, and retention policy, including storing and archiving
Administration and operations
Events management (including retreats, trainings and meetings)
Ability to manage events, including venue identification, accommodation, logistics, catering, transportation, and cash disbursements etc.
Business Management
Customer Satisfaction/Client Management
Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers' needs. Provide inputs to the development of the customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate the client’s upcoming needs and concerns.
Required Skills and Experience
Education:
Secondary education is required.
Experience:
Minimum 2 years of experience in relevant administrative/maintenance tasks.
Required skills
• Experience working in a team.
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.).
Desired skills in addition to the competencies covered in the Competencies section
• Experience in administrative support, coordination, and basic correspondence.
• Prior experience working with the UN system, UNDP, or similar international organizations.
• Experience supporting simple coordination tasks across multiple stakeholders/tenants.
• Basic experience assisting with access systems (e.g. staff access cards) and coordination with security.
• Experience in office renovation support and basic coordination with contractors (no assessment role required).
• Experience assisting in asset management activities, such as tagging, inventory checks, and disposal support.
Required Language(s)
• Fluency in Indonesian and English is required.
Equal opportunity
As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
Sexual harassment, exploitation, and abuse of authority
UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
Right to select multiple candidates
UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Use of AI by candidates
Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection
Scam alert
UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.