SVN 004/2026 HR Associate (Reporting)

Job Description

Under the overall supervision of the Sr. HR Officer (Workforce Analytics & Reporting) and direct supervision of the JPO (HR Officer (AI and HR Solutions), in collaboration with relevant units at Headquarters, the Global Shared Services Center (GSSC), and Regional and Country Offices, the successful candidate will be responsible and accountable for global HR data extraction and reporting operations.

Responsibilities

1.  Support in the extract, consolidation and analysis of HR-related data, primarily from the Organization’s Enterprise Resource Planning (ERP) solution; identify and validate additional data sources, as required, to ensure completeness and reliability of reporting outputs.
2. Liaise with requestors across the Organization to gather and document reporting requirements and deliver tailored reports/dashboards with preliminary interpretation of results.
3. Support in the periodically review standard operating procedures (SOPs) and reference materials for data extraction, validation and report production to support business continuity and effective
   knowledge management.
4.  Identify and propose opportunities for reporting and process enhancements; support collection of
   business requirements, translation of business needs into actionable specifications, and user
   acceptance testing (UAT) activities, and document outcomes and recommendations.
5. Support users with reporting-related incidents and service requests by coordinating troubleshooting with relevant stakeholders.
6. Promote and support the adoption of self-service reporting solutions (including interactive, cloudbased tools) by providing guidance, templates and troubleshooting to end users.
7. Suggest tools and solutions to improve reporting efficiency and productivity; support testing technologies that enhance the coordination, dissemination, version control and secure storage of
   reports and statistical staffing data.
8. Monitor data quality and integrity, identify recurring issues and trends, and escalate cases to
   Operational Compliance for review and support remediation efforts, as required.
9. Administer assigned distribution lists by maintaining accurate membership records (additions/removals), coordinating periodic access reviews, and processing access-related requests
   through Information Security (InfoSec) channels in line with established controls.
10. Support in the deliver training sessions for end users on standard reports and dashboards; gather
    feedback and propose improvements to training materials and reporting products.
11. Suppor the development, update and maintenance of user guides, FAQs and release notes; support
    change communications to enable consistent adoption of reporting tools and new functionalities.
12.  Perform other related duties as assigned.

Qualifications

EDUCATION

• University degree from an accredited academic institution, with three (3) years relevant professional
  experience; or,
• Completed High School degree from an accredited academic institution, with five (5) years of relevant professional experience

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Experience in a role requiring data extraction (preferably from an Oracle ERP solution), report preparation and dashboards.
• Experience with international organizations would be an advantage. 

SKILLS

• Excellent knowledge of Microsoft Excel. Familiarity with Power BI and similar tools would be an advantage.
• Experience with with the Microsoft suite of collaboration solutions (e.g., SharePoint, Teams).
• Demonstrated ability to produce high-quality, detail-oriented outputs with minimum supervision.
• Analytic, with attention to details, critical thinking, self-learner, and ability to organize work in a
  methodical way.
• Discreet, clients-oriented, creative, with initiative and willingness to learn new things.
• Excellent writing and communications skills. 

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies - Behavioural indicators – Level 1

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential. 
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential. 
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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