The United Nations Office for the Coordination of Humanitarian Affairs (OCHA). OCHA is part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response efforts. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions. Managing information during emergencies is crucial, providing reliable data on affected populations and their urgent needs. Accurate information and data are critical for a rapid, effective, coordinated and principled humanitarian response. OCHA's digital products serve as central hubs for information management services to the entire humanitarian community. Its team monitors and collects information from more than 4,000 key sources, including humanitarian agencies at the international and local levels, governments, think-tanks and research institutions, and the media. Products include maps, graphics, situation reports, and humanitarian bulletins. This position is located in the Information Systems Section, in the Humanitarian Sector Division, Bangkok, Thailand. The incumbent reports to the Public Information Officer (Editor, P-3).
Under the direct supervision of the Public Information Officer (Editor, P-3), and overall supervision of Chief, Information System Section, the incumbent is required to perform the following functions:
1. Content Delivery and Crisis Coverage
Ensure the timely delivery of quality content from information partners and promptly initiate coverage for sudden onset crises and disasters. Curate key content through dedicated delivery mechanisms, ensuring visibility and relevance.
2. Content Management and Workflow Coordination
Support the coordination of content management across different duty stations to ensure smooth collaboration and consistent workflows.
3. Quality Control and Verification
Conduct quality control and verification of content as needed, leveraging language skills for country, regional or thematic coverage. Monitor and report any technical problems following standard operating procedures. Escalate issues and provide recommendations for improving the content management process, particularly in response to technological advancements.
4. Client Service
Address clients need by efficiently resolving cases, ranging from simple to moderately complex, using empathy and sound judgment under minimal supervision.
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