Platform Engineering Analyst

Platform Engineering Analyst

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Unit Context:

Digital Solutions (ITSDS)  

The Digital Solutions team delivers modern productivity, collaboration, and endpoint solutions to over 30,000 users. We support Microsoft 365, WebEx, Power Platform, and AI tools like Copilot, Google Gemini, and Grammarly, while engineering, deploying, and supporting Windows Endpoints. We are a collaborative, customer-focused team committed to solving problems with reliable, impactful technology.
 
Duties and accountabilities: 

Role Overview 

You'll support the Power Platform service delivery and administration initiatives for our global workforce while driving operational efficiency through platform governance and management. You will configure, deploy, and administer scalable solutions across Dataverse, Power Automate, Power Apps, Copilot Studio, and Power Pages, while managing integrations with M365 and Azure App Service environments. 

Key Responsibilities

• Platform Administration & Operations: Manage, configure, and maintain the full Power Platform stack and Azure-integrated environments to ensure stable and reliable service delivery.

• Citizen Development Enablement: Provide guidance, governance guardrails, and support for citizen developers to ensure compliant and consistent platform usage.

• Integration Management: Oversee and administer connector configurations and integrations with enterprise systems, REST APIs, and legacy platforms.

• ALM & Environment Management: Administer the ALM process, including environment provisioning, solution deployments, and support for CI/CD pipeline operations.

• Governance & Security: Enforce DLP policies, security best practices, and compliance requirements in collaboration with security and IT teams.

• Platform Resilience & Monitoring: Monitor capacity, performance, and environment health to ensure high availability, scalability, and operational continuity.

Documentation & Standards: Maintain operational documentation, runbooks, and platform administration best practices for consistency and knowledge sharing.

Technical Skills

Platform Administration & Automation

• Hands-on experience administering and configuring Dataverse, Power Automate (Cloud & Desktop), Power Apps (Canvas & Model-Driven), Copilot Studio, and Power Pages across enterprise environments.

• Knowledge of CI/CD pipeline operations, solution transport, and environment deployment workflows.

Cloud & Integration Management

• Working knowledge of Azure App Services, Azure Functions, and API Management from an operational and configuration standpoint.

• Understanding of cloud-native architecture, identity & access management (IAM), conditional access policies, and secure connector administration.

Data & Governance

• Experience in Dataverse environment administration, capacity management, and data lifecycle operations (backup, restore, copy, reset).

• Proficiency in environment-level security configuration, RBAC, DLP policy enforcement, platform monitoring, logging, and organizational compliance.

Scripting & Operational Tooling

• Hands-on experience with PowerShell, Power Platform CLI (PAC CLI), and Python for administrative automation, bulk operations, and platform health reporting.

• Familiarity with GitHub Copilot or AI-assisted tooling to accelerate scripting, diagnostics, and operational task automation.

Professional Competencies

• Operational Governance: Enforce platform policies, DLP rules, and operational guardrails to ensure secure, compliant, and stable environments. 

• Incident & Service Management: Support triage, root cause analysis, and resolution of platform issues; translate operational needs into actionable remediation plans. 

• Ownership: Demonstrate accountability for platform health, environment uptime, and timely execution of administrative deliverables. 

• Collaboration & Knowledge Sharing: Contribute to team learning through runbooks, operational documentation, and adoption of governance best practices.

Selection Criteria

Education & Experience: 

• Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience 

Technical Capabilities

• Demonstrated success administering, configuring, and supporting enterprise-grade Power Platform and Dynamics 365 environments at scale. 

• Understanding of secure platform operations lifecycle, environment management, and modern DevOps/ALM practices. 

• Analytical skills to troubleshoot environment issues, flow failures, and integration bottlenecks.

Collaboration & Communication

• Excellent communication and problem-solving abilities   

• Strong customer focus and ability to manage client expectations 

Recommended Certifications 

• Microsoft 365 Certified: Power Platform Developer Associate or Microsoft Power Platform Fundamentals

• ITIL v4 Foundation

• SAFe Practitioner 

• Cloud Engineer or DevOps Certification (e.g., Azure Developer Associate, Azure DevOps Engineer)  

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.