SVN/MZ10/2026/008 - National Programme Officer (CCCM)

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates as well as external women candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the overall supervision of the Emergency Response and Recovery Coordinator (ERRC) and the direct supervision of the Programme Manager (CCCM), and closely with the CCCM Cluster Coordinator and the Head of Pemba Sub Office, the National Programme Officer (CCCM) will work within selected site and site-like settings as well as in hosting communities, informal sites and areas of return supporting IOM CCCM field operations on a daily basis. The incumbent will support implementing partners and field deployments and provide guidance to CCCM field staff as they discharge standard CCCM tasks, such as site coordination, feedback mechanisms, and supporting the implementation of minimal site maintenance projects.

Responsibilities

Field Coordination

1. Support CCCM field teams in monitoring service delivery across sectors within displacement sites and host community settings, maintaining a comprehensive understanding of service availability, quality, standards, gaps, and community concerns.
2. Support the CCCM Programme Manager in the deployment, supervision, and effective rotation of CCCM field teams to maintain adequate coverage and continuity of operations.
3. In coordination with the CCCM Programme Manager, participate in IOM coordination meetings and contribute to information sharing and planning processes.
4. Monitor and support the operational readiness of field teams by monitoring the availability of required equipment, supplies, and logistical support; identify operational gaps and provide recommendations to management.
5. Maintain regular communication with field teams and promptly escalate operational, protection, security, or programmatic issues requiring unit management attention.

6. Support the induction, training, gruidance, and capacity-building of newly recruited CCCM staff and implementing partners to promote adherence to CCCM standards, methodologies, and operational procedures.

   Technical Programme Support

7. Provide technical support to the implementation of CCCM operational activities, including community engagement, capacity-building, disaster risk reduction and preparedness initiatives, early warning and early action systems, evacuation planning, site management, and coordination with local authorities.

8. Prepare regular programme updates, reports, analyses, and briefing notes on CCCM activities, highlighting achievements, challenges, lessons learned, and recommendations for programme improvement.

9. Maintain liaison with government counterparts, including INGD, SDPI, Provincial, District, and Local Authorities, as well as humanitarian and development partners on CCCM-related matters.
10. In coordination with the CCCM Programme Manager, monitor site coverage and operational presence to facilitate adequate support to displacement sites and host community locations targeted by IOM.
11. Contribute to the development, adaptation, and rollout of tools, guidance materials, standard operating procedures (SOPs), and methodologies that enhance CCCM programme implementation and monitoring.
12. Support the organization and delivery of CCCM-related trainings, workshops, simulations, and capacity-building activities targeting government counterparts, community structures, partners, and IOM personnel.
13. Support the establishment and functioning of inclusive and representative community governance structures, including site committees, promoting meaningful participation of women, youth, older persons, persons with disabilities, and other vulnerable groups.
14. Promote and monitor compliance with humanitarian principles, accountability to affected populations (AAP), Protection from Sexual Exploitation and Abuse (PSEA), protection mainstreaming, and IOM’s Code of Conduct among CCCM staff and implementing partners, and report any concerns through appropriate channels.

15. Attend cluster meetings, working groups, and other coordination forums as delegated by the supervisor.

    Reporting and Information Management

16. Monitor and report on CCCM activities implemented by IOM field teams and implementing partners, supporting alignment with programme objectives and donor requirements.
17. Support the collection, verification, analysis, and quality assurance of programme data required for CCCM Cluster reporting, donor reporting, and internal IOM monitoring and evaluation processes.

18. Contribute to timely information sharing, reporting, and coordination with the CCCM Cluster, government counterparts, and other relevant coordination mechanisms.

    Administrative and Operational Support

19. In coordination with the CCCM Programme Manager, support the coordination of field missions and staff movements, in line with IOM security, administrative, and operational procedures.
20. Work closely with programme support staff to maintain proper filing, record management, correspondence tracking, and maintenance of programme documentation.
21. In coordination with the CCCM Programme Manager, support the monitoring of goods and services procured under the CCCM programme and support the tracking of programme assets, equipment, and warehouse stocks.
22. Perform any other duties as may be assigned by the CCCM Programme Manager or designated supervisor.

Qualifications

Required Qualifications and Experience

Education

• Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with two years of relevant professional experience; or,

• Master’s degree in the above-mentioned fields.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations; 

• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,

• Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.

Skills

• Ability to establish priorities and undertake assigned tasks with minimum supervision

• Proven ability to interact effectively with government officials/local authorities and other institutions essential. 

• Good drafting ability and communication skills, both oral and written to produce reports in English and Portuguese.

• Knowledge of the social protection system and victim assistance mechanism (advantageous);

• Able to work independently, under pressure, undertake frequent project related travels and able to work during weekends and overtime.

• Good computer literacy.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English is required (oral and written)

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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