Senior Programme Associate - WASH

Job Description

Under the direct supervision of the WASH Programme Manager and close collaboration with the National Programme Officer - WASH, the successful candidate will be responsible and accountable for coordinating the operation and maintenance (O&M) of WASH facilities conducted by the Implementing Partners (IPs) and monitoring the construction of Water and Sanitation infrastructures. S/he will also be responsible for technical/administrative guidance and support to Project Assistants and IPs working in different camps. This position will be based in Cox’s Bazar with extensive regular field movement across the seven IOM Ukhiya camps. 

Responsibilities

1.    Work together with the WASH Project Manager in developing the detailed implementation plan and accordingly implement the WASH activities of the assigned project in the targeted refugee camps. 
2.    Provide support to the WASH Project Manager in developing WASH Standard Operating Procedures (SOPs) specifically for the implementation of the assigned project activities.
3.    Coordinate smooth implementation of WASH project activities at the field level with IOM and IP, Protection, Shelter/NFI and Site Management Site Development (SMSD) teams involved in the assigned project. 
4.    Implement systematic monitoring and evaluation mechanism to capture real-time data and produce analytical reports with quantitative and qualitative progress towards the project targets, interpret WASH related data, specifically regarding water quality surveillance as appropriate, and propose recommendations or corrective measures to the WASH Program Manager.
5.    Monitor WASH infrastructures implementation and day-to-day O&M services, monitor the activity progress of the IPs, service quality, respond to the community complaints and feedback through the established mechanism and provide technical guidance for further improvement in coordination with the WASH Project Manager.
6.    Conduct regular field visits to project sites to monitor the progress of the activities, verify quality of work and provide the necessary feedback and guidance to the service providers/vendors and IPs to improve the quality of services
7.    Identify suitable sites for the construction of the WASH infrastructures jointly with the IPs and SMSD Unit and complete the required approval process before starting the installation. 
8.    Ensure that project interventions for WASH activities and construction are compliant with the Environmental and Social Code of Practice (ESCoP) and agreed SOPs for the specific project during the implementation of activities and delivery of services. 
9.    In coordination with Camp in Charge (CiC), camp focal agency and village disaster management committee, promote the participation of the beneficiary communities in the programme implementation and their commitment for future maintenance.
10.    Maintain effective coordination and liaison with WASH sector at Ukhiya camp level, DHPE, Upazila administration, Union Chairman and CiC to achieve programme objectives.
11.     Ensure that the project activity progress data is properly documented, financial and technical records are prepared and periodic reports are timely finalized for internal and external sharing.
12.    Support the coordination and management of communications with the field team, capture volunteers’ attendance, and process monthly remuneration.
13.    Maintain records of project files and documents related to Procurement, HR and Finance; and assist the WASH Program Manager in monitoring the financial aspects of WASH grants. 
14.    Liaise with IOM Procurement and Logistics unit for the follow-up of the procurement of materials and the delivery to the field offices in a timely manner. This could include processing advance and payment requests for field operations and corrective actions when necessary. 
15.    Monitor stock levels of the department’s prepositioned materials in log bases and ensure NFI distribution cycle creation and items released as per IP distribution schedule.
16.    Perform such other duties that may be assigned by the Programme Manager.
 

Qualifications

EDUCATION
•    University degree in Civil, Water or Environmental Engineering from an accredited academic institution with at least five years of relevant professional experience in a camp humanitarian setting; or 
•    Certified diploma with seven years of relevant experience. 
 

EXPERIENCE 
•    Previous work experience in managing large scale WASH interventions and community-based projects and working with local communities including corporations and other national entities
•    Previous work experience in project management with international humanitarian organizations, non-government organizations in a multi-cultural humanitarian refugee setting is an advantage
•    Expertise on environmental and social aspects and on occupational health and safety related to the implementation of the WASH programmes
•    Team-work oriented, capacity to work independently; personal commitment, efficiency, flexibility, experience in working effectively and harmoniously with colleagues from various cultures and professional backgrounds at all levels
•    Demonstrated ability to work well under pressure to meet deadlines
•    Strong coordination, monitoring & evaluation, analytical, project development, liaison and reporting skills
•    Excellent drafting and communication skills in English and Bengali is essential, proficiency in the local language is an advantage

SKILLS 
Technical
•    Demonstrated experience in WASH participatory needs assessment, designing the appropriate sanitation technologies, preparing technical drawings, bills of quantities (BOQ) and proficiency in AutoCad
•    Strong capacity to facilitate KoBo-based monitoring systems including data collection, analysis and dissemination with stakeholders to improve service quality.  
•    Skills in the development of IEC materials focused on hygiene awareness and community mobilization
•    Familiarity with the Complaint and Feedback Mechanism and approaches to address community complaints
•    Demonstrated capacity in organizing and facilitating training programmes  
Accountability
•    Accepts and gives constructive criticism
•    Follows all relevant procedures, processes, and policies
•    Meets deadline, cost, and quality requirements for outputs
•    Monitors own work to correct errors
•    Takes responsibility for meeting commitments and for any shortcomings
Client Orientation
•    Identifies the immediate and peripheral clients of own work when requested
•    Establishes and maintains effective working relationships with clients
•    Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries
•    Keeps clients informed of developments and setbacks
Communication
•    Actively shares relevant information
•    Clearly communicates, and listens to feedback on, changing priorities and procedures
•    Writes clearly and effectively, adapting wording and style to the intended audience
•    Listens effectively and communicates clearly, adapting delivery to the Audience
Creativity and Initiative
•    Actively seeks new ways of improving programmes or services
•    Expands responsibilities while maintaining existing ones
•    Persuades others to consider new ideas
•    Proactively develops new ways to resolve problems
Leadership and Negotiation
•    Convinces others to share resources
•    Actively identifies opportunities for and promotes organizational change
•    Presents goals as shared interests
•    Articulates vision to motivate colleagues and follows through with Commitments
Planning and Organizing
•    Sets clear and achievable goals consistent with agreed priorities for self and others
•    Identifies priority activities and assignments for self and others
•    Organizes and documents work to allow for planned and unplanned handovers
•    Identifies risks and makes contingency plans
•    Adjusts priorities and plans to achieve goals
•    Allocates appropriate times and resources for own work and that of team Members
Professionalism
•    Masters subject matter related to responsibilities
•    Identifies issues, opportunities, and risks central to responsibilities
•    Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
•    Persistent, calm, and polite in the face of challenges and stress
•    Treats all colleagues with respect and dignity
•    Works effectively with people from different cultures by adapting to relevant cultural contexts
•    Knowledgeable about and promotes IOM core mandate and migration
•    Solutions

Teamwork
•    Actively contributes to an effective, collegial, and agreeable team environment
•    Contributes to, and follows team objectives
•    Gives credit where credit is due
•    Seeks input and feedback from others
•    Delegates tasks and responsibilities as appropriate
•    Actively supports and implements final group decisions
•    Takes joint responsibility for team's work
Resource Mobilization
•    Establishes realistic resource requirements to meet IOM needs
 

LANGUAGES
Required:  Fluent in English and Bengali    
Desirable: Chitaggonian Local language an added advantage
 

COMPETENCIES
The incumbent is expected to demonstrate the following values and competencies:
Values - all IOM staff members must abide by and demonstrate these three values:
•    Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
•    Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
•    Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 2 
•    Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
•    Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
•    Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
•    Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
•    Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators level 2 
•    Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
•    Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
•    Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

NOTES:

Internals of the Organization as well as external female candidates, will be considered as first-tier candidates. This vacancy is also open to second-tier candidates.

The appointment is subject to funding confirmation and certification that the candidate is medically fit for appointment and has successfully met the required security checks.

Required Skills

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