Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the overall supervision of the Head of Resource Management and under the direct supervision of the Information Management and Technology Officer, the Senior ICT Associate (System) will provide overall assistance and daily technical support to users of information management tools and technology infrastructure of the mission. The incumbent will also be responsible for managing the ICT system infrastructure of IOM South Sudan together with itssub-offices andbecompetentin the technicalaspect of system infrastructure, troubleshooting, and user orientation.

Responsibilities

  1. Provide day-to-day support for ICT systems, including servers, workstations, printers, and peripheral devices.

  2. Monitor system performance and ensure availability, reliability, and security of ICT services.

  3. Support and assist users using Windows 10/11, Microsoft Office 365, Azure AD, Intune, InfoSec, Sharepoint Online and the Organization’s corporate applications such as Wave, Prima, etc.

  4. Serve as Systems Tier 2 level, receive and handle escalated technical issues from ICT Assistant.

  5. Manage and maintain locally hosted servers that compose of Microsoft Windows server, Print services and Active Directory.

  6. Administer account lifecycle using InfoSec portal for account management.

  7. Supervise, coordinate the activities,  and provide technical guidance to assigned junior staff of. the IMT unit. 

  8. Provide training to users in using corporate and standard applications, security awareness and new applications being implemented by the Mission/Organization.

  9. Identify and proactively recommend required upgrades and modifications ensuring consistent service availability.

  10. Ensure that all helpdesk queries are answered appropriately via email, GSS portal, Microsoft Teams or in person. Install system components, and software; suggest the best technical solutions in order to achieve required standards while taking into consideration local technical constraints.

  11. Manage problem-solving, support, and assistance for use of application technology.

  12. Supply and install all ICT equipment to Sub office and update all programs about new changes in IT System and coordinate equipment servicing.

  13. Manage and ensure the maintenance sent to the sub-offices is registered in ICT Inventory and all standard software are installed.

  14. Assist in visualization and presentation by preparing and generating information product, pictorial or graphical design, charts, tables and infographics.

  15. Liaise with service providers for the provision of adequate ICT services and equipment in coordination with the Procurement & Logistic Unit and ensure all computer purchases are within the ICT standards.

  16. Manage the maintenance of hardware & software inventory and inform all programs about the number of software requires for their sections.

  17. Inform users regularly of facilities and services available and advise staff of environmental changes.

  18. Implement IOM ICT standards and IOM IT Policies and Guidelines in particular to systems and ICT procurement.

  19. Maintain the regular daily data protection system (backup), check the status of the backup and report to the specialist if there is any problem.

  20. Perform other related duties as may be assigned.

Qualifications

Required Qualifications and Experience

Education

  • Bachelor’s Degree in Information Technology or Computer Science from an accredited academic institution with four years of relevant experience, or

  • Completed High SchoolDegreewith sixyearsofprofessionalexperienceintheabove field.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

  • Strong experience in ICT support and administration, including Active Directory user and permission management, Microsoft 365 and cloud services administration, and use of ticketing systems for issue tracking and resolution. 

  • Proficient in remote support tools, and software application tasks such as installations, patching, and antivirus management.

  • Hands-on experience troubleshooting desktop computers, laptops, printers, scanners, and peripheral devices.

  • Experience on handling account through IAM or Identity Access Management.

  • Strong coordination, monitoring and evaluation, analytical, project development, liaison and reporting skills.

  • Excellent writing and communication skills in English are a distinct asset.

  • Experience of working in an international organization.

Skills

  • In-depth knowledge of system equipment specifically cloud infrastructure and services.

  • In-depthknowledgeofWindowsInfrastructure,ActiveDirectory, and Azure AD.

  • Strong proficiency with end-user-level Microsoft Office 365 application and collaboration tools.

  • Strong proficiency with end-user-level Microsoft Office 365 application and collaboration tools.

  • Effective problem-solving approach, ability to work in a cross-divisional team and ability to quickly understand IOM business processes.

  • Knowledge in inforgraphics and design.

  • KnowledgeinICTsupportusingtheticketingsystem.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English is required (oral and written).

Desirable

Working knowledge of Arabic.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

  • Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
  • Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
  • Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
  • Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
  • Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info

Contract Type: Special Short Term Graded (Up to 9 months)
Org Type: Country Office
Vacancy Type: Special Vacancy Notice
Recruiting Type: General Service
Grade: G-6
Is this S/VN based in an L3 office or in support to an L3 emergency response?: No
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.