Expedited -ICT Associate (Telecom)

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the overall supervision of the Head of Resource Management and under the direct supervision of the Information Management and Technology Officer, the ICT Associate (Telecom) will provide overall assistance and daily technical and telecom support to users of information management tools and technology infrastructure of the mission. The incumbent will also be responsible for managing the ICT telecommunication infrastructure of IOM South Sudan togetherwith itssub-offices andbecompetentin the technicalaspect of telecom infrastructure, troubleshooting, and user orientation.

Responsibilities

1. Provide end user support and ensure that all ICT support and telecommunication incidents and requests are addressed within the agreed service level agreements (SLA): 

   1.  Handle users’ requests/issues, open, update, and close them in the helpdesk ticketing system.
   2. Provide Tier 1 level technical support such as immediate diagnosis and workarounds for reported incidents.
   3. Log all actions and steps taken to respond to an incident or to complete a request.
   4. Assist in  identifying possible causes of incidents and  implement resolution for problems raised for reported incidents.

2. Assist in creating and maintaining comprehensive documentation and reference materials for planned and delivered ICT telecommunication systems in the mission.

3. Provide first line support to IOM’s corporate applications and other in-house applications.

4. Provide support, troubleshooting and maintenance and configuration of handheld radio, UHF and VHF, vehicle tracking system, conference, mobile phone, telephony, physical security and system devices .

5. Assist in setting up base stations including antenna installation and configuration.

6. Serves a the focal point on all country wide mobile service providers.

7. Setup and configuration of Thuraya satellite phones and docking stations.

8. Install and relocate the organizational unit’s hardware, coordinate equipment servicing and manage user accounts. 

9.  Support the administration of  account lifecycle using InfoSec portal for account management.

10. Assist in responding promptly to information security incidents,  maintain IT Risks Register and escalate complex issues to the relevant specialist teams/units for resolution.

11. Assist in updating regular operating systems and software patches/firmware for workstations and devices to maintain security and protection against threats and vulnerabilities.

12. Support in maintaining inventory of ICT software licenses and of ICT equipment in coordination with asset unit and  inform the owners/management about assets that require replacement and the licenses that require renewal in a timely manner.

13. Assist in the implementation of IOM ICT Standards and IOM ICT Policies and Guidelines regarding networks, systems, telecoms, ICT services, equipment usage, procurement of ICT equipment and information security

14. Perform other related duties as required by supervisor.

Qualifications

Required Qualifications and Experience

Education

• Bachelor’s degree in information technology or computer science from an accredited academic institution with three years of relevant experience, or 

• Completed High School Degree with five years of professional experience in the above field.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Strong experience in ICT telecommunication support and administration, including Active Directory user and permission management, Microsoft 365 and cloud services administration, and use of ticketing systems for issue tracking and resolution. 
• Proficient in remote support tools, and software application tasks such as installations, patching, and antivirus management.
• Hands-on experience troubleshooting mobile radio, UHF and VHF, vehicle tracking system, desktop computers, laptops, printers, scanners, and peripheral devices.
• Experience on handling account though IAM or Identity Access Management.
• Strong coordination, monitoring and evaluation, analytical, project development, liaison and reporting skills.
• Excellent writing and communication skills in English are a distinct asset.
• Experienceinworking inaninternationalorganization.

Skills

• In-depth knowledge of telecommunication equipment specifically mobile radio, UHF and VHF.

• In-depthknowledgeofWindowsInfrastructureandActiveDirectory.

• KnowledgeinICTsupportusingtheticketingsystem.

• Effective resource management skills, strategic and creative thinking.

• Ability to prioritize tasks and strong organizational skills.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English is required (oral and written).

Desirable
Working knowledge of Arabic.
 

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info