Expedited -ICT Associate (Roving)

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the overall supervision of the Head of Resource Management and under the direct supervision of the Information Management and Technology Officer, the ICT Associate Roving will provide overall assistance and daily technical and ICT support to users of information management tools and technology infrastructure of the mission. The incumbent will also be responsible for managing the ICT infrastructure of IOM South Sudan togetherwith itssub-offices andbecompetentin thetechnicalaspect of ICT infrastructure, troubleshooting, and user orientation.

Responsibilities

1. Serve as the ICT roving staff for sub-offices, with the flexibility to have temporary duty assignment to other sub-offices when required or to address support gaps.
2. Address all support and security issues  in an efficient and timely manner. 
3. Provide technical support, assessment, recommendation in a basic network environment based on Cisco Meraki and Microsoft infrastructure for the whole Mission.
4. Assist in resolving technical issues,  including in a hybrid cloud environment and escalate complex problems.
5. Support and assist users using Windows 10/11, Microsoft 365, Exchange Online, Sharepoint Online, Intune, Azure and the Organization’s corporate applications such as Wave, PRIMA, etc.
6. Verify all computers and devices are updated regularly to comply with ICT security standards and inform the supervisor of detected inconsistencies.
7. Ensure office compliance with ICT security policy and procedures.
8. Assist on maintain all network LAN/WAN equipment for the office (including but not limited to Cisco / Meraki Firewall, Switches, and Access points)
9. Assist in maintaining and monitoring network connectivity of the offices, reporting issues and implementing corrective action.  Verify that the connectivity (Cloud services and internet) is up and running with minimal downtime.
10. Support the administration of account lifecycle using InfoSec portal and Identity Access Management.
11. Adhere to IOM Global ICT standard, procedures, and guidelines.
12. Provide training to users in using corporate and standard applications, security awareness and new applications being implemented by the Mission/Organization.
13. Prepare reports and other documentation and provide technical inputs for SOPs when necessary.
14. Perform other related duties as may be assigned.

Qualifications

Required Qualifications and Experience

Education

• Bachelor’s degree in information technology or computer science from an accredited academic institution with three years of relevant experience, or
• Completed High SchoolDegreewithfiveyearsofprofessionalexperienceintheabove field.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience and wide-ranging knowledge in the ICT support and infrastructure.
• Administration, implementation of ICT Infrastructure solutions in a multi-site environment, including implementation and support of medium to large-scale WAN/LAN technologies, and on-premises and/or cloud-based servers, resources, and applications.
• Support and troubleshooting of ICT equipment hardware and software, including corporate and commercial applications from multiple platforms and operating systems.
• Experience in Identity Access Management (IAM) is an advantage.
• Experience in networking, firewall, router, switch, Virtual Private Networking (VPN), network security, and other telecommunications technologies.
• Windows server platforms, where an understanding of Active Directory domain environment.
• Experienceinworking inaninternationalorganization.

Skills

• Relevant technical knowledge related to the daily operation and troubleshooting of WAN/LAN network equipment, devices and services, to ensure corporate connectivity, monitoring and highest uptime.

• Effective resource management skills, strategic and creative thinking.

• Strong proficiency with end-user-level Microsoft Office 365 application and collaboration tools.

• Ability to prioritize tasks and strong organizational skills.

• Effective problem-solving approach, ability to work in a cross-divisional team and ability to quickly understand IOM business processes.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English is required (oral and written).

Desirable
Working knowledge of Arabic.
 

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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