SVN/2026/022 Programme Associate (Refugee Care), Surabaya

Job Description

Reference No.              : SVN/2026/022
Position Title               : Programme Associate (Refugee Care)
Duty Station                 : Surabaya
Organization Unit       : Refugee Care
Classification                : G-5
Type of Appointment : Special Short-Term Contract
Report to                      :  Senior Programme Associate 
Estimated Start Date   : As soon as possible
Closing Date                  : 2 July 2026

Established in 1951, IOM is part of the United Nations System as the leading inter-governmental organization promoting humane and orderly migration for the benefit of all.

Operational in Indonesia for more than 40 years, IOM Indonesia is one of the largest IOM missions in the world working on a wide range of activities in partnership with the Government of the Republic of Indonesia, civil society, private sector actors, migrants and communities.  IOM Indonesia is engaged in several thematic areas, including Counter-Trafficking, Labour Mobility and Social Inclusion, Disasters, Climate and Resilience, Immigration and Border Governance, Refugee Care, Migration Health, Migration Policy and Data Hub, and Resettlement and Voluntary Returns.

IOM Indonesia aims to ensure quality of care for refugees and asylum seekers referred to IOM by the Government of Indonesia according to applicable international humanitarian and human rights standards.  The Programme supports refugees through healthcare, education basic needs, and contributes to the increased protection of vulnerable subgroups, such victims of sexual and gender-based violence, among others, through referral mechanisms involving the active participation of specialized state and non-state service providers.  It also contributes to supporting them with the eventual sustainable pathways.

Under the direct supervision of the Senior Programme Associate, or Head of Office] [and under the overall supervision of the Head of Office, working closely with Health Care, Community Liaison Officers, Resource Management, as well as the Community Accountability Coordinator and team in Jakarta, the Programme Associate (Refugee Care) will be responsible for assisting in the implementation of refugee care activities in line with programme requirements and as part of the Programme’s strategy on community engagement and accountability to affected populations, and in line with IOM policies, standards and commitments.
 

Responsibilities

Responsibilities and Accountabilities

1.    Assist in the implementation and monitoring of programme activities in line with the RCA programme procedures and mechanisms. 
2.    Undertake regular visits to gather information on beneficiaries’ situations, document their needs or concerns, and relay this information to the supervisor and relevant colleagues for follow-up;   identify and promptly report any observed protection, security, or health-related concerns to the supervisor in line with established procedures.  
3.    Maintain updated files and information for assigned beneficiaries in the case management system and follow up as per programme setup. 
4.    Act as a focal point for routine operational workflows related to protection and care coordination activities, guided by the RCA management team at the Country Office.
5.    Monitor basic service-related information and activities, document gaps or issues observed during routine duties including those reported by beneficiaries and partners, share these with the supervisor and provide inputs on corrective actions.   
6.    Organize meetings, workshops, training and other events; assist with logistical, arrangements, outreach, participation lists, basic facilitation support, and communication with refugee communities and local stakeholders as part of the community engagement activities. 
7.    Support updating and routine verification of data and relevant information for monthly and other reports in the Refugee Registration and Assistance Monitoring System (RAMS).
8.    Review payments to service providers, verify that supporting documents are correct, valid and complete, and assist with simple expense tracking tasks working closely with Resource Management. 
9.    Assist in local transfers, including facilitating escort arrangements, in close coordination with Resettlement and Voluntary Returns and Migration Health units in Jakarta. 
10.    Assist in maintaining positive working relationships with local interlocutors including IDC, Immigration and Police, private sector actors, NGOs/CBOs, local representatives and community leaders in the delivery of programme activities.  
11.    Support knowledge-sharing on refugee care activities and provide input on possible improvements to programme activities. 
12.    Perform such other duties as may be assigned. 
 

Qualifications

Required Qualifications and Experience

Education

• Bachelor’s degree in Psychology, Management, Economics, Political, Social Science, International Relations, Development Studies, Migration Studies, Human Rights, Psychology or Business and Counseling from an accredited academic institution with three years of relevant working experience; or,
• High school diploma with five years of relevant working experience.
   

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Good knowledge of, and experience assisting in the implementation of programme and operational support activities including some exposure to protection and mental health related tasks.
• Relevant experience in project implementation support; experience with training logistics or delivery is an advantage.
• Experience handling administrative activities. 

• Experience working on migration-related activities, with exposure to Imigrasi processes and beneficiary contexts.
   

Skills

• Ability to identify needs and assist in the implementation and monitoring of programme activities.
• Experience liaising with Government Departments/Authorities and UN and other international organizations, private sector and other stakeholders.
• Ability to draft clear and concise routine reports and correspondence in English.
• High degree of computer literacy.
   

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, Fluency in English and Bahasa Indonesia (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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