About the team

We are looking to recruit an enthusiastic User Support Bioinformatician for a maternity cover position, on a time-limited contract of up to 12 months. The role will deliver high-quality user support, training, documentation and relevant AI/LLM applications as part of the European Nucleotide Archive, one of Europe’s leading life science databases.

You will work in the European Nucleotide Archive (ENA)-BioSamples Team at the EMBL European Bioinformatics Institute (EMBL-EBI; www.ebi.ac.uk/), located on the Wellcome Genome Campus near Cambridge (UK).

This is an opportunity to contribute to a world-leading scientific database. You will interact with a diverse range of users and help improve our user experience across the board. Your growing awareness of user needs will help you to contribute to the shaping of our services and innovation around them.


Your role

As part of the ENA-Biomples team, you’ll work as part of a team of existing bioinformaticians, helpdesk staff and developers to deliver the highest quality service to our users. This role's tasks will include:

  • Assisting external users in depositing and validating data, through expert advice on our different web and programmatic submission interfaces;

  • Maintaining, updating and refactoring the ENA user facing documentation;

  • Working closely with internal teams to improve a “chatbot” LLM for the ENA helpdesk;

  • Developing internal dashboards to monitor and optimise responses to our helpdesk using AI tools

Opportunities will be provided for self-growth. These include working in a highly-skilled team on the Wellcome genome campus, a hub of scientific and technical expertise with many trainings and seminars available.

You have 

  • A BSc, MSc, or have equivalent experience in biological sciences, computer science, bioinformatics, or a related field

  • Planning and delivering on projects

  • Understanding of life science data resources

  • Experience in using AI tools for coding and automation

  • Broad knowledge of molecular biology and sequencing technologies

  • Relational database management systems and SQL query language

  • UNIX command line operations

  • Knowledge of XML format and schema

  • Knowledge of JSON format and schema

  • Programming in Python or other scripting language

  • Excellent oral and written communication skills

  • Ability to work independently as well as part of a team

You may also have

  • Experience analysing, resolving and responding to helpdesk queries

  • Experience working with Github, JIRA and other development management tools

Contract length:  This is maternity cover position for 9 months, with the potential to extend up to 12 months.

Salary: Grade 5 - Monthly salary at £3.303,40 after tax

Why join us

Do something meaningful
At EMBL-EBI you can apply your talent and passion to accelerate science and tackle some of humankind's greatest challenges. EMBL-EBI, part of the European Molecular Biology Laboratory, is a worldwide leader in the storage, analysis and dissemination of large biological datasets. We provide the global research community with access to publicly available databases and tools which are crucial for the advancement of healthcare, food security, and biodiversity.

Join a culture of innovation
We are located on the Wellcome Genome Campus, alongside other prominent research and biotech organisations, and surrounded by beautiful Cambridgeshire countryside. This is a highly collaborative and inclusive community where our employees enjoy a relaxed atmosphere. We are committed to ensuring our employees feel valued, supported and empowered to reach their professional potential. 

Campus life & benefits:

  • Flexible working arrangements - including hybrid working patterns 

  • Generous time off: 30 days annual leave per year, in addition to public holidays

  • Campus life: Free shuttle bus to and from work, on-site library, subsidised on-site gym and cafeteria, casual dress code, extensive sports and social club activities (on campus and remotely)

  • Family benefits: On-site nursery, maternity leave and holiday clubs on campus
     

What else you need to know

  • International applicants: We recruit internationally and successful candidates are offered visa exemptions. 

  • Learn how EMBL-EBI makes an impact

  • Diversity and inclusion: At EMBL, we believe that diverse teams drive innovation and scientific excellence. We encourage applications from candidates of all genders, identities, nationalities and/or any other diverse backgrounds.

  • How to apply: To apply please submit a cover letter and a CV through our online system. Applications will close at 23:59 CET on the date shown below. We aim to provide a response within two weeks after the closing date.

Closing Date

16/07/2026


 

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.