IT Officer, Business Solutions I (Agentic AI Developer)

Job #: req37317
Organization: World Bank
Sector: Information & Communication Technology
Grade: GF
Term Duration:  2 years 0 months
Recruitment Type: Local Recruitment
Location: Sofia,Bulgaria
Required Language(s): English
Preferred Language(s):
Closing Date: 7/9/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context
The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Background
The World Bank Group (WBG) is accelerating its use of artificial intelligence to enhance operational efficiency, knowledge management, and development impact. As part of this effort, the Information Technology Solutions (ITS) vice presidency — and specifically the ITSSG team — is expanding its capacity to design, build, and deploy agentic AI systems: autonomous, multi-step AI workflows capable of reasoning, tool use, planning, and decision-making with minimal human intervention.
This Terms of Reference outlines the scope of work, responsibilities, and qualifications for an Agentic AI Developer at the GF staff level, based in Sofia, Bulgaria, to support ITSSG's AI platform and product development initiatives.
Objective
The Agentic AI Developer will design and implement production-grade agentic AI systems that integrate large language models (LLMs) with tools, data sources, and enterprise workflows. The staff member will work closely with the ITSSG team, product managers, and business units to translate operational needs into scalable AI-powered solutions.
Scope of Work
The staff will be responsible for the following:
1. Agentic System Design and Development
• Architect and implement multi-agent and single-agent AI systems using frameworks such as LangGraph, LangChain, AutoGen, CrewAI, or equivalent.

• Design agent reasoning loops, tool-calling mechanisms, memory management strategies, and orchestration logic.

• Develop agents capable of interacting with APIs, databases, document repositories, and internal WBG systems.

• Implement retrieval-augmented generation (RAG) pipelines to ground agents in institutional knowledge and internal data.

2. LLM Integration and Prompt Engineering
• Integrate leading LLM providers (Anthropic Claude, OpenAI GPT, Google Gemini) into agent workflows via APIs.

• Design and refine system prompts, few-shot examples, and chain-of-thought instructions to guide agent behavior reliably.

• Implement guardrails, output validation, and fallback logic to ensure safe and accurate agent responses.
3. Tool and API Development
• Build custom tools and function-calling interfaces that agents can invoke (e.g., search tools, database queries, document processors, email senders).

• Ensure tool schemas are well-defined, type-safe, and robust against edge cases.

• Integrate with internal WBG platforms and data sources as required.
4. Evaluation and Testing
• Design evaluation frameworks to assess agent performance, accuracy, groundedness, and safety.

• Conduct red-teaming and adversarial testing to identify failure modes and jailbreak risks.

• Establish benchmark datasets and automated testing pipelines for regression monitoring.
5. Deployment and MLOps
• Package and deploy agentic applications on cloud infrastructure (Azure, GCP, or equivalent).

• Implement observability and monitoring for agent behavior, latency, and token usage.

• Maintain CI/CD pipelines for continuous delivery of agent updates.
6. Documentation and Knowledge Transfer
• Produce technical documentation covering architecture decisions, agent workflows, and API specifications.

• Provide knowledge transfer sessions and code walkthroughs for internal engineering teams.

• Contribute to internal guidelines and best practices for agentic AI development at WBG.
Deliverables
The staff member will be expected to contribute to ongoing Agentic AI initiatives and will set annual deliverables in alignment with the WBG performance and talent management framework. Key expected outputs include:
• Architecture and design documentation for assigned agentic systems.

• Functional, tested, and deployed agentic AI solutions integrated with WBG platforms.

• Evaluation and monitoring reports covering agent performance, safety, and reliability.

• Technical documentation and active knowledge sharing within the team.

Selection Criteria

Required Qualifications
Education
• Master's degree in Computer Science, Artificial Intelligence, Software Engineering, or a related field, with a minimum of 5 years of relevant experience; or a Bachelor's degree with a minimum of 7 years of relevant experience.
Technical Experience
• Minimum 5–7 years of software development experience, with at least 2 years focused on AI/ML systems.

• Demonstrated hands-on experience building agentic or LLM-powered applications in production environments.

• Proficiency in Python; familiarity with TypeScript/JavaScript is a plus.

• Experience with at least one agentic framework (LangChain, LangGraph, AutoGen, CrewAI, Semantic Kernel, or similar).

• Strong understanding of LLM APIs, function/tool calling, RAG architectures, and vector databases (e.g., Pinecone, Weaviate, pgvector).

• Experience with cloud platforms (Azure preferred; GCP or AWS acceptable).

• Familiarity with containerization (Docker, Kubernetes) and CI/CD practices.
Soft Skills
• Strong analytical and problem-solving skills with the ability to translate ambiguous business requirements into technical solutions.

• Excellent written and verbal communication skills in English.

• Ability to work independently and collaboratively in a multicultural environment.

• Demonstrated ability to manage multiple workstreams and deliver under deadlines.

Preferred (Nice to Have)
• Experience with enterprise AI governance, responsible AI frameworks, or AI safety practices.

• Prior experience working in international organizations or development finance institutions.

• Familiarity with knowledge management systems, document intelligence, or enterprise search.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.