​​Project Assistant (Case Management)​

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Assisted Voluntary Return and Reintegration (AVRR) is one of the key IOM expertise areas with more than 40 years of experience worldwide. IOM Norway collaborates with the Norway Government in providing assistance to beneficiaries to voluntarily return to their countries of origin in a safe and dignified manner. IOM assistance includes counselling, support with travel documents, departure, transit and arrival assistance as well as reintegration. 

​Under the overall supervision of the ​​Programme Coordinator​​ and direct supervision of the ​​Senior Programme Associate (AVRR)​​, the Project Assistant (Case Management) is responsible for the following duties and responsibilities.​​ 

Responsibilities

1. Assist in implementing the Voluntary Assisted Return Programme (VARP) through administrative support for AVRR movements in Norway in line with established procedures, guidelines, and MiMOSA requirements. 
2. Assist in processing AVRR cases, including registration of incoming cases, systematic follow-up with colleagues and relevant stakeholders on cases with incomplete information, preparing travel arrangements, and following up with IOM missions in Countries of Origin regarding reintegration support payments in line with established procedures and guidelines. 
3. Assist in the organization and arrangement of international travel as well as domestic transportation in Norway and Countries of Origin. 
4. Provide general information on IOM’s AVRR services to voluntary returnees by email, over the phone, and in person at the IOM office. 
5. Assist returnees in obtaining required travel and other necessary documents, including but not limited to communicating with Country of Origin embassies/consular offices accredited to Norway for the issuance of travel documents, obtaining required documents and procuring official translations. 
6. Support the team in outreach activities, including assisting with the preparation of information materials and logistical arrangements for briefings to Reception Center staff, potential returnees, and local stakeholders. 
7. Respond to routine written and oral enquiries from authorities and/or from AVRR clients and their representatives regarding voluntary return and reintegration from Norway to the Countries of Origin. 
8. Assist in verifying entries done on MiMOSA by all case managers as well as distribution of cases through the joint mailing list. 
9. Provide departure assistance at the airport, in coordination with the Operations team, and per the departure schedule of beneficiaries. 
10. Assist in maintaining AVRR files and data, including collecting, organizing and filing travel documents, receipts, and other supporting documentation. 
11. Perform such other duties as may be assigned. 

Qualifications

Required Qualifications and Experience

Education

• High school diploma with four years of relevant experience; or,

• Bachelor’s degree in Social Work, Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with two years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups;

• Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations; and,

• Prior work experience with international organizations, non-government or government institutions/organizations in a multi-cultural setting is an advantage. 

Skills

• Computer/software literate with good knowledge of Microsoft Office.

• Strong interpersonal and communication skills.

• Attention to detail and ability to organize.

• Self-motivated and objective driven.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English is required (oral and written) and working knowledge of Norwegian is a distinct advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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