ICT Specialist

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.

Not Required - part of GPO/NYPO

UNOPS has signed an agreement with Office of Information and Communications Technology (OICT) to support the Enterprise Solutions Service (ESS) to develop and support enterprise solutions which are designed to integrate core systems, processes, and data across all areas of the Organization.

This position will be part of the team which supports Inspira (UN Talent Management System system) and related applications.

Under the overall supervision of UNOPS Senior Programme Manager, with the guidance and under the supervision of the Senior Information Systems Officer – HR-IT the incumbent will perform the job functions listed in this TOR.

Within the delegation of authority, the ICT Specialist - Inspira Technical Architecture & AI key functions are: 

1. Technical Solution Delivery and Support

2. Technical Analysis and Stakeholder Engagement

3. Knowledge Management and Continuous Improvement

1. Technical Solutions Delivery and Support

• Provides advanced technical architecture support for Inspira, contributing to the design, enhancement, optimization, and maintenance of PeopleSoft modules, customizations, workflows, and related system components. 

• Designs and implements AI-enabled solutions for Talent Management, Performance Management, and other Inspira modules, utilizing machine learning, natural language processing, automation, and emerging technologies to improve business processes and user experience. 

• Develops, enhances, and maintains complex PeopleSoft components, including PeopleCode, Application Engines, Component Interfaces, and Integration Broker, while performing advanced SQL tuning, performance optimization, and troubleshooting. 

• Designs, develops, and supports APIs and system integrations across enterprise platforms, ensuring secure, scalable, and reliable data exchange in accordance with established architectural and integration standards. 

1. Technical Analysis and Stakeholder Engagement  

• Engages with stakeholders, business teams, and technical counterparts to gather, analyze, and validate requirements, and design technical solutions that address complex business needs.

1. Knowledge Management and Continuous Improvement

• Designs and implements monitoring tools, dashboards, and performance indicators to proactively monitor and evaluate Inspira system performance and operational effectiveness. 

• Reviews and optimizes support and escalation procedures, coordinating technical and business stakeholders to improve operational efficiency, issue resolution, and user satisfaction.

• Performs other duties as may be reasonably required and in line with the incumbent's scope of services above.

Required

• An advanced university degree (Master's or equivalent) preferably in information technology, computer science, engineering, statistics, or other related field with 5 years of relevant experience is required OR

• A first-level university degree (Bachelor’s degree or equivalent) preferably in the above- mentioned fields of study, with 7 years of relevant experience.

Desired:

• Certification in PRINCE2 

• Certification in Artificial Intelligence and Machine Learning

Required:

• Relevant experience is defined as experience in the analysis, design, development, implementation, and maintenance of enterprise information systems. 
• Experience in the functional and technical administration, enhancement, and support of enterprise resource planning (ERP) and talent management systems, such as Inspira or Umoja. 
• Experience in implementing technology solutions, integrating enterprise applications and data flows, and preparing functional and technical documentation. 
• Experience in ERP solution architecture and Human Resources Management Systems (HRMS), including requirements analysis, solution design, testing, deployment, and support across the system development lifecycle, is required.

Desired:

1. Experience in successfully implementing digital transformation initiatives, including managing the full lifecycle development of complex systems using PRINCE2 methodologies.

2. Experience in the development and configuration of ERP Solutions in the area of human resources management systems, including modules such as talent management, performance management and learning management, integrations, and data flows are required. 

3. Experience in applying emerging technologies, data analytics, and design thinking to enhance system usability, efficiency, and inclusivity.

4. Experience supporting cross-functional teams and collaborating with stakeholders.

5. Exposure to the software development process of the United Nations Common System.

• UNOPS does not accept unsolicited resumes. 
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
  

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.