ICT Specialist - Systems Support

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.

Not Required - part of GPO/NYPO

UNOPS has signed an agreement with the United Nations to implement defined activities in support of the United Nations Office for the Coordination of Humanitarian Affairs (OCHA).

The One Grant Management system (OneGMS) Unit enhances the digital systems, data governance, and operational efficiency of OCHA’s pooled-fund portfolio. Operating within the Pooled Fund Branch under the Grant Oversight Section (GOS), the Unit leads the development and maintenance of a unified grant-management platform serving Country Based Pooled Funds (CBPF) and Central Emergency Response Funds (CERF). Its vision is to ensure that all stakeholders involved in humanitarian financing have timely, reliable access to the tools and information needed to make transparent and accountable decisions. Support is provided to OCHA HQ, field operations, partners, and external oversight bodies.

The Unit’s work spans four pillars: platform development, data interoperability, process alignment, and capacity strengthening. The platform development pillar drives the evolution of OneGMS, the core system replacing legacy fund-management applications. It digitizes workflows across partner registration, project submission, technical review, budgeting, allocation, monitoring, reporting, and audit, while ensuring coherence with global policies.

OneGMS integrates multiple modules and serves thousands of users across OCHA offices and implementing partners. It also powers external transparency through structured data pipelines and APIs that enable automated publication to the Pooled Fund Data Hub and the International Aid Transparency Initiative (IATI) Registry.

The Unit is organized into three complementary areas:

• Systems & Architecture, leading engineering, security, infrastructure, and performance;
• Data & Interoperability, managing data pipelines, API services, and integrations with Umoja, UNPP, and reporting frameworks;
• Business Process & User Support, ensuring policy alignment, onboarding, training, and operational assistance across global pooled-fund operations.

***Even though the duty station is indicated as Geneva, Switzerland, consideration may be given to allow the position to be home-based, depending on the incumbent's personal situation. For home-based positions, a location-specific fee scale is applied in determining the contractor's fee.***

UNOPS is seeking to recruit an ICT Specialist - Systems Support to support OCHA´s One Grant Management system (OneGMS) and maintain our visualization services. The incumbent must demonstrate skills in designing, building, and maintaining secure, data-driven web applications and APIs that power analytics dashboards and operational tools for humanitarian projects. The role requires assisting in end-to-end delivery across backend services, data integration, and visualization layers, ensuring performance, security, and reliability at scale.

The ICT Specialist - Systems Support will report to the OneGMS Lead Developer under the overall direction of the Lead for OneGMS. 

The incumbent of this position will be a personnel of UNOPS under its full responsibility.

The incumbent will be responsible for the following duties:

• Provide direct support to the OneGMS team in gathering, documenting, and translating data integration and visualization requirements into .NET application components.
• Coordinate the preparation and updating of technical documentation, including basic Entity Relationship Diagrams (ERDs), sequence diagrams, API specifications, and deployment notes.
• Develop and maintain RESTful Web APIs using ASP.NET MVC with C# and Entity Framework under the guidance of senior developers.
• Develop the implementation of SQL Server database schemas, queries to shape up server-side filtering, paging, and caching for high-volume datasets.
• Develop responsive and accessible web UI components using ASP.NET and modern frontend frameworks as directed.
• Coordinate in implementing dynamic refresh functionalities for dashboards, widgets, and other interactive user interface elements.

• An advanced university degree (Master’s degree or equivalent), preferably in information management, information systems, management, engineering, computer science, physical or social science, or another relevant field, with five (5) years of relevant experience is required; OR,

• A first-level university degree (Bachelor’s degree or equivalent), preferably in information management, information systems, management, engineering, computer science, physical or social science, or another relevant field, with seven (7) years of relevant experience is required.

Required:

• Relevant experience is defined as experience building production web apps with ASP.NET, MVC, or C#.  
• Minimum two years of development experience of data-driven dashboards and/or interactive reporting within a .NET web application is required.

Desired:

• Experience in REST API design, Entity Framework, and relational databases (SQL Server) is highly desirable
• A solid experience in  data modeling, transformations, and integrating multiple data sources and external APIs is desirable
• Experience in translating complex data needs into pragmatic, maintainable solutions is desirable.

• UNOPS does not accept unsolicited resumes. 
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
  

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.